The Science of Selling Quiz
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Questions and Answers

The research firm CSO Insights reveals that up to half of all salespeople fail to meet their quota.

True

What are "heuristics"?

Heuristics are mental shortcuts that allow the brain to make quick decisions without conscious thought.

In his book Misbehaving, Richard Thaler describes what phenomenon related to "heuristics"?

  • The "status quo" bias, which is a strong tendency for individuals to seek a new purchase because they feel a need to change it.
  • The "status quo" bias, which is a strong tendency for people to make a decision based on what they feel is right, rather than what they know is right.
  • The "status quo" bias, which is defined as an object in a state of rest that stays that way unless something happens.
  • The "status quo" bias, which is a strong tendency for individuals to remain in their current situation.
  • The "status quo" bias, which is a strong tendency for people to have a natural aversion to changing the status quo. (correct)
  • What is the purpose of "feature dumping"?

    <p>To provide a large number of features and benefits, with the hopes that at least one will be perceived as beneficial by the buyer.</p> Signup and view all the answers

    Why should you make problems "hurt" for your buyers?

    <p>To make them aware of the negative impact of the problems they have been ignoring, creating a sense urgency.</p> Signup and view all the answers

    What was the key finding of the Hawthorne experiment?

    <p>People often work harder when they know someone is watching them.</p> Signup and view all the answers

    What are "dominant buying motives"?

    <p>Dominant buying motives are the emotional reasons a buyer chooses to purchase a product or service.</p> Signup and view all the answers

    "Involvement trial closes" help guide buyers through a natural progression of consent, starting with a small commitment and building to a larger decision, similar to how the brain makes a buying decision.

    <p>True</p> Signup and view all the answers

    "Commitment trial closes" should be used throughout the sale to encourage buyers to actively participate in the process and affirm their understanding of the value you are presenting.

    <p>False</p> Signup and view all the answers

    What is "choice architecture"?

    <p>Choice architecture is the science of structuring choices in a way that aligns with the natural decision making process of the brain.</p> Signup and view all the answers

    When using "anchors" in sales presentations, it is important to avoid introducing low anchors, as they can devalue the product or service being presented.

    <p>True</p> Signup and view all the answers

    Studies show that when a salesperson mirrors a buyer's posture, gestures, or word usage, they are more likely to be perceived as trustworthy, likeable, and persuasive.

    <p>True</p> Signup and view all the answers

    The "picture superiority effect" highlights that the brain processes information more effectively when it is presented in a visual format rather than solely through words.

    <p>True</p> Signup and view all the answers

    What is a "trial close"?

    <p>A question used to obtain agreement from the buyer that they are ready to purchase, without explicitly asking them to do so.</p> Signup and view all the answers

    The "inoculation theory" is a technique to first expose a potential customer to a weakened version of a competitor's persuasive argument and then to counter that argument.

    <p>True</p> Signup and view all the answers

    The scientific study of human behavior can be used to improve any salesperson's performance.

    <p>True</p> Signup and view all the answers

    One of the most common issues that salespeople face is not understanding what to say when faced with an objection.

    <p>False</p> Signup and view all the answers

    One of the most common issues that salespeople face is not understanding their buyer's needs and desires.

    <p>True</p> Signup and view all the answers

    What is the key takeaway from this book?

    <p>The key takeaway is that selling should be based on science because it provides proven and predictable results. The book outlines specific strategies for understanding buyers and guiding them through the decision-making process, ultimately leading to stronger relationships and more successful sales outcomes.</p> Signup and view all the answers

    Study Notes

    The Science of Selling

    • The book presents proven strategies for making a pitch, influencing decisions, and closing deals.
    • It emphasizes a scientific approach rooted in understanding buyer behaviors, as opposed to anecdotal methods.
    • Advance praise highlights the book's practicality, scientific foundation, and real-world applicability for enhancing sales techniques.
    • The book explores the science behind why people buy, examining the causes and effects of the sales process.
    • Science of selling is presented as the future of selling that is built on scientific evidence rather than subjective opinions or anecdotal experience.
    • It explains how scientific principles of influence and decision-making can improve sales effectiveness.
    • It emphasizes how salespeople can leverage their knowledge and scientific understanding of buyer behaviors to become more effective.
    • It explains how to make a persuasive argument that triggers buyer's purchase decisions.

    Advance Praise

    • The book is praised for its crisp and unmissable style and its data-driven approach.
    • Readers and sales experts are encouraged to use the book to improve their techniques.
    • It emphasizes the importance of a scientific approach to sales rather than relying on personal experience or anecdotes.
    • The book is praised for incorporating real data into selling methods.

    Contents

    • The book is divided into three parts: Foundations of Selling with Science, The Salesperson's Toolkit, Merging Science and Selling.
    • Part One covers the key concepts of why salespeople fail and the science behind the buyer's buying process.
    • The two methods of sales influence that the book explores are discussed; one is the peripheral route and the other is the central route.
    • How to successfully present product or services and meet the needs of buyers is explained in the book.
    • How to handle Buyer's emotions to have a successful presentation.
    • Part Two provides a helpful toolkit with practical steps and exercises for enhancing sales presentations and interactions.
    • Part Three dives into the future of selling, with the ways to deal with competitors, and sales practices for better understanding.
    • These strategies are helpful to improve sales success and ensure that those who are using them become more effective.

    Why Use Science to Sell?

    • The current sales methods are not working efficiently
    • Most companies lose 38-49% of their salespeople each year, and up to half of salespeople fail to meet their quotas.
    • The sales behaviors that many salespeople are using are actually hindering their performance.
    • People have information online to make their decisions for purchases
    • The book explains a scientific method to help companies, especially salespeople, to reach better results.

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    Description

    Test your knowledge on the key principles and strategies outlined in 'The Science of Selling'. This quiz will assess your understanding of buyer behavior, decision-making processes, and effective sales techniques grounded in scientific evidence. Discover how to enhance your sales skills and apply scientific approaches to influence decisions.

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