The Power of Employee Training
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Questions and Answers

Which of the following is a consequence of not providing training to employees?

  • Increased employee turnover (correct)
  • Improved productivity
  • Enhanced employee-manager relationships
  • Decreased customer satisfaction

What percentage of employees at companies with poor training planned to leave within the year?

  • 12%
  • 29%
  • 53%
  • 41% (correct)

What percentage of employees at companies with excellent training planned to leave within the year?

  • 29%
  • 12% (correct)
  • 41%
  • 53%

What can be considered as direct costs to an organization due to lack of training?

<p>Retention problems and high turnover (C)</p> Signup and view all the answers

What does the chapter aim to address?

<p>Benefits of employee training (A)</p> Signup and view all the answers

Lack of training can result in lost productivity, lost customers, and poor relationships between employees and _________.

<p>managers</p> Signup and view all the answers

In fact, a study performed by the American Society for Training and Development (ASTD) found that _________ percent of employees at companies with poor training planned to leave within the year.

<p>41</p> Signup and view all the answers

Effective companies have training in place to make sure employees can perform _________ job.

<p>their</p> Signup and view all the answers

To reduce some costs associated with not training or undertraining, development of training programs can help with some of the _________.

<p>risk</p> Signup and view all the answers

This chapter will address the development of _________ programs.

<p>training</p> Signup and view all the answers

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