Podcast
Questions and Answers
What is a key concern managers have when they start showing gratitude after a long period of neglect?
What is a key concern managers have when they start showing gratitude after a long period of neglect?
- They are unsure how to express it.
- They think it may lead to misunderstandings.
- They fear it may seem insincere. (correct)
- They worry it will not be appreciated.
What human tendency is highlighted regarding others making positive behavior changes?
What human tendency is highlighted regarding others making positive behavior changes?
- Individuals usually expect perfection immediately.
- People often resist changes due to past experiences.
- People tend to be skeptical of changes.
- Humans generally support and root for others' growth. (correct)
How can leaders effectively communicate their intention to show more gratitude?
How can leaders effectively communicate their intention to show more gratitude?
- Through explicit conversations about their realization of the need for change. (correct)
- By avoiding acknowledgment of past behavior.
- By celebrating only major achievements.
- By issuing formal letters of appreciation.
What can be inferred about the assumption that employees might not appreciate their boss’s change in behavior?
What can be inferred about the assumption that employees might not appreciate their boss’s change in behavior?
What role does respect play in a leader's decision to show more gratitude?
What role does respect play in a leader's decision to show more gratitude?
What is emphasized as necessary for making authentic change in leadership?
What is emphasized as necessary for making authentic change in leadership?
According to Marshall Goldsmith, which of the following is a key trait of successful managers?
According to Marshall Goldsmith, which of the following is a key trait of successful managers?
What transformation did Hubert Joly undergo in his leadership style?
What transformation did Hubert Joly undergo in his leadership style?
What concern do leaders often have during the transition to a more authentic leadership style?
What concern do leaders often have during the transition to a more authentic leadership style?
What is a common misconception about expressing gratitude in leadership?
What is a common misconception about expressing gratitude in leadership?
What impact can a leader's practice of gratitude have on the team culture?
What impact can a leader's practice of gratitude have on the team culture?
What did Dave Kerpen initially think about the impact of gratitude on business?
What did Dave Kerpen initially think about the impact of gratitude on business?
What is a potential negative outcome of insincere expressions of gratitude by leaders?
What is a potential negative outcome of insincere expressions of gratitude by leaders?
What did Jim Collins identify as a characteristic of what he called Level 5 Leaders?
What did Jim Collins identify as a characteristic of what he called Level 5 Leaders?
Which approach is advised to avoid being perceived as manipulative when expressing gratitude?
Which approach is advised to avoid being perceived as manipulative when expressing gratitude?
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Study Notes
Authenticity Challenge
- When trying to control how others see you, you often come across as inauthentic
- If leaders could see themselves on film through their teams' eyes, many would be surprised
- It's preferred for a manager to explain to their reports that they want to do better at showing gratitude
- It's crucial for gratitude to be genuine and consistent
- After an initial shock, people will become used to a leader being genuine and showing gratitude regularly
- Gratitude can dramatically change a team's atmosphere and energy levels
- People can be incredibly generous with appreciation when they feel appreciated
The Importance of Gratitude
- Gratitude is a significant theme among successful CEOs
- The founder of Restaurant.com starts his day by listing things and people he is grateful for
- Sheldon Yellen, CEO of BELFOR, writes gratitude notes to his employees every year on their birthday
- Gratitude has a positive impact on business
Practicing Gratitude Without Strings Attached
- Expressing gratitude should not be used as a manipulative tactic like verbal bribery
- Don't use thanks to gain an unfair advantage
- Avoid attaching expectations or demands to gratitude
Authentic Gratitude
- Authentic gratitude goes beyond words, people can sense sincerity
- Gratitude requires recognizing and valuing behaviors that you appreciate
- It's important to show gratitude even to employees you personally dislike
- Viewing everyone as your customer helps with showing gratitude
- Showing gratitude at work isn't about forming friendships, but developing professional leadership skills
- Reframing gratitude with this perspective helps overcome personal bias
Eight Gratitude Practices
- Leaders who adopt these gratitude practices find them authentic and motivating
- These practices are categorized into "seeing" and "expressing"
- "Seeing" involves identifying and noticing quality work
- "Expressing" involves communicating and demonstrating gratitude
- Each individual should adopt practices that are most appealing to them
- Leaders can be innovative in their approaches
- Finding simple ways to show gratitude can have a significant impact
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