Leading with Gratitude Ch 8

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Questions and Answers

What is a key concern managers have when they start showing gratitude after a long period of neglect?

They are unsure how to express it.

They think it may lead to misunderstandings.

They fear it may seem insincere. (correct)

They worry it will not be appreciated.

What human tendency is highlighted regarding others making positive behavior changes?

Individuals usually expect perfection immediately.

People often resist changes due to past experiences.

People tend to be skeptical of changes.

Humans generally support and root for others' growth. (correct)

How can leaders effectively communicate their intention to show more gratitude?

Through explicit conversations about their realization of the need for change. (correct)

By avoiding acknowledgment of past behavior.

By celebrating only major achievements.

By issuing formal letters of appreciation.

What can be inferred about the assumption that employees might not appreciate their boss’s change in behavior?

Employees can recognize genuine efforts at positive change. Signup and view all the answers

What role does respect play in a leader's decision to show more gratitude?

Conveying respect through gratitude is well received by the team. Signup and view all the answers

What is emphasized as necessary for making authentic change in leadership?

Discipline Signup and view all the answers

According to Marshall Goldsmith, which of the following is a key trait of successful managers?

Personal humility Signup and view all the answers

What transformation did Hubert Joly undergo in his leadership style?

Enhanced approachability and gratitude Signup and view all the answers

What concern do leaders often have during the transition to a more authentic leadership style?

How they are perceived by others Signup and view all the answers

What is a common misconception about expressing gratitude in leadership?

It can be seen as manipulative without genuine intent. Signup and view all the answers

What impact can a leader's practice of gratitude have on the team culture?

Remarkable transformation of energy levels Signup and view all the answers

What did Dave Kerpen initially think about the impact of gratitude on business?

There was no significant effect. Signup and view all the answers

What is a potential negative outcome of insincere expressions of gratitude by leaders?

Loss of trust among team members Signup and view all the answers

What did Jim Collins identify as a characteristic of what he called Level 5 Leaders?

Mix of personal humility and strong will Signup and view all the answers

Which approach is advised to avoid being perceived as manipulative when expressing gratitude?

Avoid attaching strings to expressions of gratitude Signup and view all the answers

Study Notes

Authenticity Challenge

When trying to control how others see you, you often come across as inauthentic
If leaders could see themselves on film through their teams' eyes, many would be surprised
It's preferred for a manager to explain to their reports that they want to do better at showing gratitude
It's crucial for gratitude to be genuine and consistent
After an initial shock, people will become used to a leader being genuine and showing gratitude regularly
Gratitude can dramatically change a team's atmosphere and energy levels
People can be incredibly generous with appreciation when they feel appreciated

The Importance of Gratitude

Gratitude is a significant theme among successful CEOs
The founder of Restaurant.com starts his day by listing things and people he is grateful for
Sheldon Yellen, CEO of BELFOR, writes gratitude notes to his employees every year on their birthday
Gratitude has a positive impact on business

Practicing Gratitude Without Strings Attached

Expressing gratitude should not be used as a manipulative tactic like verbal bribery
Don't use thanks to gain an unfair advantage
Avoid attaching expectations or demands to gratitude

Authentic Gratitude

Authentic gratitude goes beyond words, people can sense sincerity
Gratitude requires recognizing and valuing behaviors that you appreciate
It's important to show gratitude even to employees you personally dislike
Viewing everyone as your customer helps with showing gratitude
Showing gratitude at work isn't about forming friendships, but developing professional leadership skills
Reframing gratitude with this perspective helps overcome personal bias

Eight Gratitude Practices

Leaders who adopt these gratitude practices find them authentic and motivating
These practices are categorized into "seeing" and "expressing"
"Seeing" involves identifying and noticing quality work
"Expressing" involves communicating and demonstrating gratitude
Each individual should adopt practices that are most appealing to them
Leaders can be innovative in their approaches
Finding simple ways to show gratitude can have a significant impact

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Description

Explore the vital role of gratitude in effective leadership. This quiz delves into how genuine appreciation can transform workplace dynamics and enhance team morale. Learn from successful CEOs and discover practical ways to incorporate gratitude into your management style.