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What was the primary concern that the manufacturing leader expressed to his employees?
How did the leader demonstrate his commitment to soliciting input from the employees?
What was a significant outcome achieved by the company after implementing employee suggestions?
What approach did the leader take towards the ideas that employees pitched?
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Which statement best reflects the leader's belief about the source of ideas for the company's success?
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What was the primary concern of the factory manager regarding the suggestion to open the factory for school groups?
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How does Kent Taylor, founder of Texas Roadhouse, gather feedback from employees?
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What is one of the benefits of openly discussing unfeasible ideas with employees?
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What leadership style does Kent Taylor exemplify in his approach to ideas from employees?
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What was the result of the cross-functional team effort initiated by the factory manager?
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What is a potential negative outcome of asking employees too many questions at once?
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What approach did Quint Studer take to solicit employee feedback effectively?
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Which of the following statements best describes the concept of specificity in questioning?
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How can idea solicitation impact employee morale?
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What is one drawback of monetary-based reward plans for innovation?
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Study Notes
Leaders Soliciting Input & Acting On It
- Leaders should actively solicit input from employees, but avoid over-asking by expecting too much from employees.
- Don’t ask questions that are out of employees’ purview.
- For example, “How can we solve our pricing problems?” is an over-ask.
- Only a few in the organization will have ideas about solving something so complex.
- Make sure the specificity of the question fits the context.
- Ask the right question to the right people in the right way.
- For example, "How can we reduce fuel consumption while we are making deliveries?" is a question focused on soliciting ideas from those involved in the delivery process.
- “How can we improve the way we deliver our products to customers” is a more general question suitable for brainstorming more out-there solutions to improve the delivery service.
- Reward plans for innovation that focus on monetary rewards are often counterproductive.
- Instead of rewarding ideas with money consider giving credit to the employees involved.
- Leaders should quickly implement ideas if possible.
- Implementing ideas rapidly and giving credit to the employees involved is an effective form of recognition.
- Leaders can avoid the pitfalls of soliciting input from employees by providing them with clear guidelines.
How To Solicit & Act On Input
- When soliciting input from employees and their ideas are not viable, openly discuss the reasons for choosing other options and convey appreciation for the input.
- Leaders should regularly visit and speak with employees.
- Show that you are willing to act on their suggestions.
- Leaders should communicate with employees about aspects of the organization, the marketplace and industry, and constraints they may not be aware of.
- Ensure that employees are aware of the reasons for not implementing their ideas.
Organizations That Solicit Input
- Texas Roadhouse is a successful company that encourages employees to share their ideas.
- The CEO, Kent Taylor, regularly visits stores and listens to employees' suggestions.
- He sends thank-you notes to employees who share their ideas and encourages a culture where employees feel comfortable giving feedback.
- Texas Roadhouse's line dancing was a successful idea that came from a rogue store manager.
- When an area manager’s daughter suggested a new mac and cheese recipe, the CEO implemented the idea and had the restaurants in that manager's market test the new recipe.
- Quint Studer, a turnaround artist, used his daily walks to work to talk to employees.
- Studer parked in the farthest parking lot to have the opportunity to speak with his employees on the way to work.
- He made daily rounds of the facility, introducing himself as the new leader.
- Studer asked the employees what he should do that day.
- He acted on employees' suggestions and even had bushes trimmed for a nurse who was worried about safety.
- Amazon's intranet has an online suggestion box for employees to propose anything they think will make the company better.
- This was how free shipping was first suggested.
- British Airways launched a virtual idea box for employees to reduce emissions and cut fuel bills.
- One idea was to reduce the weight of their planes by descaling toilet pipes.
- This idea has cut fuel bills by almost one million dollars each year.
- The right approach to idea generation creates a virtuous circle.
- Workers become more engaged when they see ideas from employees being used.
- Managers, seeing the impact of employees' ideas, tend to give their people more authority.
- This authority then leads to more and better ideas.
Examples of Positive Impact
- At Baptist Hospital, Studer’s approach allowed for a great increase in patient satisfaction.
- Moreover, patient satisfaction increased from the 9th to 40th percentile to the 99th percentile.
- Turnover also dropped by 18 percent.
- The organization's financials became rock solid and a positive impact on employee morale was observed.
- The hospital's bond rating was upgraded by Moody’s and Baptist Hospital was ranked in the hundred best places to work in the country by Fortune magazine.
- The Japanese petroleum company Idemitsu receives more than a hundred ideas per employee each year.
- Idemitsu does not reward employees with bonuses.
- Workers at Idemitsu take pride in contributing to the organization’s success.
- The most effective form of recognition is to implement the ideas quickly and give credit to the employees involved, not just cash..
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Description
This quiz explores effective leadership strategies for soliciting input from employees. It emphasizes the importance of asking the right questions to the right people and avoiding over-asking. Additionally, it discusses how rewarding innovation can sometimes be counterproductive.