Leading with Gratitude Ch 11

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Questions and Answers

What percentage of millennials indicated they would not recognize their CEO in a lineup?

40%

50%

25%

34% (correct)

Which of the following reasons contributes to managers' lack of understanding about their employees' challenges?

Managers are too involved in their own work.

Managers often ask employees for feedback regularly.

Managers receive frequent updates from HR.

Managers have never done their employees' jobs. (correct)

What is the primary activity involved in the 'Walk in Your Shoes' program?

Leaders conducting performance reviews.

Leaders attempting the employees' jobs. (correct)

Leaders giving speeches to employees.

Leaders observing team meetings.

What is suggested as a more effective way to develop empathy in leaders?

Actually performing the employees' roles themselves. Signup and view all the answers

What did Tom Klein, regional vice president of operations, do as part of the program?

Worked in housekeeping for a day. Signup and view all the answers

What is emphasized as a critical aspect for managers to improve their effectiveness?

Understanding the jobs of their employees Signup and view all the answers

What percentage of front-line leaders were found to be proficient or strong in empathy according to the research mentioned?

40 percent Signup and view all the answers

What is a suggested method for leaders to gain insights about their employees' work?

Asking employees about their recent accomplishments Signup and view all the answers

Why might employees feel uneasy about being observed by their leaders?

They may not understand the leaders' intentions Signup and view all the answers

What aspect of leadership does Garry Ridge prioritize during the first two hours of his day?

Connecting with employees Signup and view all the answers

What was one significant outcome of Berrett's dedicated hour of focus on employees?

A 30 percent increase in employee engagement scores Signup and view all the answers

How did Alan Mulally demonstrate his empathetic leadership style during his first town hall meeting at Ford?

By publicly recognizing and praising the workers who contributed to the car's appearance Signup and view all the answers

What was one strategy Hubert Joly implemented to improve employee morale at Best Buy?

He reinstated employee discounts previously cut by leadership Signup and view all the answers

What concept did Rob Nail discuss that relates to giving honest feedback after developing empathy for employees?

Radical candor Signup and view all the answers

What approach did Mulally use to foster partnership among Ford employees and dealership operators?

He invited all employees to publicly express their appreciation for the dealers Signup and view all the answers

Study Notes

Leadership & Empathy

Leaders often lack awareness of employee challenges: Many leaders are unaware of the daily struggles their employees face.
Empathy through "Walking in Their Shoes": Leaders should directly experience their team members' roles to develop authentic empathy.
Examples of "Walking in Their Shoes" Programs:
- California Fairmont Hotel properties: Leaders spend a day working with an employee who interacts directly with customers.
- WD-40 Company CEO Garry Ridge: Spends the first two hours of his day interacting with employees.
- Ford CEO Alan Mulally: Praised employees, including lower-level workers, in public settings.
- Best Buy CEO Hubert Joly: Spent his first week working in a retail store to understand employee challenges.
Benefits of Empathy:
- Increased employee engagement: Leaders who show empathy can improve employee engagement scores.
- Enhanced problem-solving: Understanding employees' work can reveal solutions to challenges.
- Improved customer experience: Empathetic leaders can help employees better serve customers.
Radical Candor: Combining honest feedback with empathy is key to effective communication.
Developing Empathy Takes Practice: Leaders must actively work on improving their empathy skills.
Conversation Starters for Building Empathy:
- "Who are you working with in the company and what have you learned from them lately?"
- "What’s been your best day at work in the last few weeks (and why)?"
- "What are you most proud of at work?"
Benefits of Empathy for Personal Growth:
- Improved relationships: Building empathy strengthens relationships with family and friends.
- More rewarding interactions: Empathy makes daily interactions more enjoyable.
- Overall well-being: Developing empathy has positive effects on personal well-being.

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Description

Explore the importance of empathy in leadership through real-world examples of CEOs who have engaged directly with their employees. This quiz will delve into how understanding employee challenges can foster better workplace relationships and enhance overall engagement. Test your knowledge on leadership strategies that prioritize empathy and support.