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Questions and Answers
An American expert Edwards ______ helped Japanese to apply concepts of TQM
Deming
Is the enhancement to the traditional way of doing business. It describe a management approach to long term success through customer satisfaction.
TOTAL QUALITY MANAGEMENT
Quality Management ______ was evolved in Japan after second world war.
philosophy
The Navy based most of the ______ on the Japanese Total Quality Control philosophy.
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______: made up of whole or involvement of all levels in the organization.
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Study Notes
Introduction to Total Quality Management
- Total Quality Management (TQM) philosophy evolved in Japan after World War II, influenced by American expert Edwards Deming.
Development of TQM
- The phrase "Total Quality Management" was coined by the U.S. Naval Air Systems in the 1980s.
- The Navy based its principles on Japanese Total Quality Control philosophy.
Global Adoption of TQM
- In the 1980s, companies worldwide started applying TQM, leading to significant enhancements in productivity and profitability.
Definition of Total Quality Management
- TQM is an enhancement to traditional business practices, focusing on long-term success through customer satisfaction.
Breakdown of TQM
- TOTAL: involves all levels of the organization.
- QUALITY: represents the degree of excellence a product or service provides, or conformance to agreed-upon requirements.
- MANAGEMENT: refers to the act, art, or manner of handling, controlling, and directing.
Key Influencers
- Dr. Walte is considered one of the gurus of TQM.
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Description
Test your knowledge of Total Quality Management (TQM) and its origins with this quiz. Explore the evolution of TQM, its principles, and key figures such as Edwards Deming. This quiz provides an overview of TQM and its impact on quality management philosophy.
