The Control Process

After objectives and standards are set, which step comes next in the control process?

When a soccer coach tells her players at the end of a game, "I'm pleased you stayed with the game plan," she is using a/an ________ to measure performance, even though her team lost.

When an automobile manufacturer is careful to purchase only the highest-quality components for production, this is an example of ensuring high performance through ________ control.

Management by exception means:

When a supervisor working alongside an employee corrects him or her when a mistake is made, this is an example of ________ control.

If an organization's top management visits a firm in another industry to learn more about its excellent record in hiring and promoting minority and female candidates, this is an example of using ________ for control purposes.

The control equation states: ________ = Desired Performance - Actual Performance.

When a UPS manager compares the amount of time a driver takes to make certain deliveries against standards set through a quantitative analysis of her delivery route, this is known as:

Projects are unique one-time events that:

The ________ chart graphically displays the scheduling of tasks required to complete a project.

When one team member advises another team member that "your behavior is crossing the line in terms of our expectations for workplace civility," she is exercising a form of ________ control over the other's inappropriate behaviors.

In a CPM/PERT analysis the focus is on ________ and the ________ event that link them together with the finished project.

If fixed costs are $10,000, variable costs are $4 per unit, and the target selling price per unit is $8, what is the breakeven point?

Among the financial ratios used for control, Current Assets/ Current Liabilities is known as the:

With respect to return on assets (ROA) and the debt ratio, the preferred directions when analyzing them from a control standpoint are:

Which control type is most closely associated with just-in-time inventory systems?

A company implements a new training program for all employees to improve customer service skills. What type of control is being used?

What is the primary purpose of conducting a post-action review after a project is completed?

Which of the following best describes the purpose of a balanced scorecard?

Which of the following control methods relies most heavily on cultural norms and shared values to influence behavior?