The Art of Closing Sales

What is the purpose of achieving a positive ending in sales?

Leaving the customer informed and satisfied, while also providing an opportunity to upsell.

Why is a positive ending important in sales?

It solidifies that the company is the best in the business and ensures that the job has been completed successfully.

How does Elite TTMs achieve a positive ending?

By continuing to upsell, completing a thorough clean-up, and conducting a final walk-through with the customer.

What is the Super Sweep in relation to achieving a positive ending?

It involves sweeping all areas where the junk was, the path from the junk to the truck, and around the truck itself. Signup and view all the answers

What is the significance of clean-up during the positive ending?

It leaves a positive impression on the customer and ensures that the space is left clean. Signup and view all the answers

How should questionable items be handled during the positive ending?

They should be upsold to the customer and not left behind. Signup and view all the answers

What is the purpose of the final walk-through in achieving a positive ending?

To confirm with the customer that all items have been successfully removed and swept up. Signup and view all the answers

What are some strategies Elite TTMs use to upsell the remaining space in their truck?

Constantly continue to upsell the remaining space of your truck Signup and view all the answers

How do Elite TTMs ensure that payment has been fully processed?

Make sure payment has fully gone through and that the customer knows that once the OPP is completed out they will be emailed a receipt Signup and view all the answers

What should Elite TTMs do to encourage customers to leave a Google review?

Elite TTMs ALWAYS ASK FOR THE GOOGLE REVIEW and inform of the NPS survey Signup and view all the answers

What is the purpose of the NPS survey?

The NPS survey rates the likelihood of referring the TTM partner and provides feedback on exceptional customer service Signup and view all the answers

What should Elite TTMs do after completing the job?

Elite TTMs offer to show the customer how much room their junk took up in the truck and get pictures to ensure a 5-star service Signup and view all the answers

What should Elite TTMs say to the customer after completing the job?

Elite TTMs should make a comment on what they've just accomplished, such as 'It must feel great to have this space back' or 'The backyard looks much better with all that junk gone' Signup and view all the answers

What should Elite TTMs do to thank the customer for their business?

Elite TTMs should make eye contact, shake their hand, and genuinely thank them for their business Signup and view all the answers

What should Elite TTMs do to encourage customer referrals?

Elite TTMs should ask for referrals, provide media for customers to share with friends and family, and leave yard signs to mark their territory Signup and view all the answers