The 10 Principles of Listening Quiz

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Questions and Answers

What is one of the principles of effective listening?

  • Doodle while the speaker is talking
  • Finish the speaker's sentences for them
  • Interrupt the speaker
  • Put other things out of mind and focus on the speaker (correct)

How can a listener put the speaker at ease?

  • Pick your fingernails while they are speaking
  • Stare at the speaker
  • Interrupt the speaker
  • Nod or use gestures to encourage them to continue speaking (correct)

What should a good listener do when somebody else is talking?

  • Listen to what they are saying without interrupting (correct)
  • Ignore what they are saying
  • Talk over them
  • Interrupt and finish their sentences

How can distractions be minimized during effective listening?

<p>Focus on what is being said and avoid unnecessary interruptions (A)</p> Signup and view all the answers

Which of the following demonstrates effective listening?

<p>Nodding or using gestures to encourage the speaker to continue (A)</p> Signup and view all the answers

What should a listener avoid while someone else is talking?

<p>Talking over them or interrupting (B)</p> Signup and view all the answers

What does effective listening involve?

<p>Observing body language and noticing inconsistencies between verbal and non-verbal messages (A)</p> Signup and view all the answers

How can a listener prepare themselves to listen effectively?

<p>Put other things out of mind and concentrate on the messages being communicated (B)</p> Signup and view all the answers

What should a good listener do when the other person has finished talking?

<p>Clarify to ensure they have received the message accurately (C)</p> Signup and view all the answers

What should a good listener avoid during effective listening?

<p>Shuffling papers and looking out the window (B)</p> Signup and view all the answers

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Study Notes

Effective Listening Principles

  • One of the principles of effective listening is to give the speaker your undivided attention.

Creating a Comfortable Environment

  • A listener can put the speaker at ease by maintaining eye contact, using non-verbal cues, and adopting an open and receptive posture.

Active Listening

  • When somebody else is talking, a good listener should avoid interrupting and let the speaker finish their thoughts.

Minimizing Distractions

  • Distractions can be minimized during effective listening by finding a quiet and private space, turning off electronic devices, and avoiding multitasking.

Demonstrating Effective Listening

  • Maintaining eye contact, nodding, and asking open-ended questions demonstrate effective listening.

Avoiding Bad Habits

  • A listener should avoid interrupting, dismissing the speaker's views, and becoming defensive while someone else is talking.

The Essence of Effective Listening

  • Effective listening involves giving undivided attention, avoiding distractions, and actively engaging with the speaker.

Preparing to Listen

  • A listener can prepare themselves to listen effectively by clearing their mind, setting aside biases, and being open-minded.

Responding After the Speaker Finishes

  • When the other person has finished talking, a good listener should paraphrase and summarize the main points to ensure understanding.

Common Pitfalls to Avoid

  • A good listener should avoid becoming distracted, interrupting, and being judgmental during effective listening.

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