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Questions and Answers
Which aspect of communication relates to genuine warmth and authenticity?
Which aspect of communication relates to genuine warmth and authenticity?
- Responsiveness
- Sincerity (correct)
- Attentiveness
- Posture
What characteristic enhances the understanding and appropriateness of responses during communication?
What characteristic enhances the understanding and appropriateness of responses during communication?
- Good Listener (correct)
- Rate of Speech
- Vocal Tone
- Articulate
Which factor is believed to influence both tone of voice and perceived confidence?
Which factor is believed to influence both tone of voice and perceived confidence?
- Smile
- Posture (correct)
- Demeanor
- Pleasantness
Which of the following contributes to setting a positive tone in communication?
Which of the following contributes to setting a positive tone in communication?
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Which quality relates to having a positive and helpful attitude in communication?
Which quality relates to having a positive and helpful attitude in communication?
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Study Notes
Body Language
- Influences tone of voice and can be perceived by the caller, even though it's not visible.
Pleasantness
- Refers to a positive and friendly attitude.
Informative
- Provides clear and concise information to the caller.
Courteousness
- Demonstrates respect and politeness in communication.
Responsiveness
- Reacts promptly and appropriately to caller inquiries.
Sincerity
- Conveys genuine warmth and authenticity through communication.
Confidence
- Exudes self-assurance and competence.
Rate of Speech
- Important for clear communication.
Smile
- Contributes to a positive and welcoming tone.
Good Listener
- Actively listens to understand the caller's needs and respond appropriately.
Recallability
- Refers to being able to remember key information from the conversation.
Attentiveness
- Focuses on the caller and their communication.
Greeting
- Sets a positive tone for the interaction.
Vocal Tone
- Important aspect of communication, and conveys emotions and intent.
Friendliness
- Positive and helpful attitude.
Articulate
- Clear and effective communication skills.
Attitude
- Overall disposition and approach to communication.
Helpfulness
- Willingness to provide assistance and support.
Posture
- Affects tone and confidence, even though it's not visible.
Demeanor
- Overall conduct and behavior during communication.
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