TH2108 Strategic Solutions for Tourism Businesses: Customer Profiling Quiz
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Questions and Answers

What are the two categories into which tourist motivation factors can be classified?

  • Personal and social factors
  • Psychological and behavioral factors
  • Intrinsic and extrinsic factors (correct)
  • Internal and external factors

Which type of motivation pertains to seeking intangible rewards like fun and emotional needs?

  • Behavioral motivation
  • Personal motivation
  • Extrinsic motivation
  • Intrinsic motivation (correct)

What do internal factors of motivation do to a person's behavior in relation to travel decisions?

  • Accelerate, divert, disrupt
  • Delay, ignore, neglect
  • Stagnate, confuse, break
  • Arouse, direct, and integrate (correct)

Which of the following is an example of an external motive in tourism?

<p>Money and expenditure (B)</p> Signup and view all the answers

What drives tourists to seek intangible rewards such as fun and assurance?

<p>Intrinsic motivation (A)</p> Signup and view all the answers

What influences a tourist's travel decisions according to the text?

<p>Place of origin, family, age (D)</p> Signup and view all the answers

What is a marketing strategy?

<p>A general plan to achieve marketing goals and objectives (B)</p> Signup and view all the answers

Why is it important to understand ideal customers in the tourism industry?

<p>To tailor marketing efforts to their preferences (C)</p> Signup and view all the answers

What aspect of a website is crucial for improving user experience and conversion rates?

<p>Mobile optimization (C)</p> Signup and view all the answers

Why is social media considered an effective marketing channel for the tourism industry?

<p>Because it allows reaching customers where they are present (D)</p> Signup and view all the answers

Why should the mobile experience be as good as or better than the website experience for tourism businesses?

<p>Because users should be able to perform the same tasks easily on mobile devices (D)</p> Signup and view all the answers

What is the purpose of asking questions like 'What motivates ideal customers to travel?' in brainstorming sessions?

<p>To understand customers' booking preferences and behaviors (D)</p> Signup and view all the answers

What is the main purpose of client profiling in tourism businesses?

<p>To segment clients into different clusters based on common traits (A)</p> Signup and view all the answers

How does surveying customers contribute to the process of client profiling?

<p>By providing more information about customers' attributes (A)</p> Signup and view all the answers

Which type of data extraction is suggested in the context of client profiling?

<p>Extract data from online marketing campaigns and channels (A)</p> Signup and view all the answers

Why is it important to identify the best customers in the client profiling process?

<p>To create an ideal customer profile (D)</p> Signup and view all the answers

What aspect of customer understanding does client profiling aim to enhance?

<p>Customer experience and loyalty (D)</p> Signup and view all the answers

Which of the following is NOT a benefit of client profiling as mentioned in the text?

<p>Increased pricing for products/services (B)</p> Signup and view all the answers

Which social media platform is highlighted as the best for tour and activity providers to drive traffic to a website?

<p>Facebook (A)</p> Signup and view all the answers

What type of marketing strategy is emphasized as being more powerful than social media and searches?

<p>Email Marketing (B)</p> Signup and view all the answers

According to Zion Market Research, what was the worth of the online travel booking market in 2017?

<p>$765 billion (C)</p> Signup and view all the answers

Which type of video content is gaining popularity among travelers seeking information about destinations?

<p>Live streaming videos (A)</p> Signup and view all the answers

What percentage of travel reservations, including accommodation, tours, activities, and flights, are made online?

<p>57% (D)</p> Signup and view all the answers

What is recommended to be placed on a business website to build an active email list?

<p>Subscription Form (C)</p> Signup and view all the answers

Why is it important for businesses to assess and analyze changes in data or feedback?

<p>All of the above (D)</p> Signup and view all the answers

What is a key outcome of sudden business changes resulting from marketing strategies?

<p>Increased customer satisfaction (A)</p> Signup and view all the answers

What do businesses need to do once they notice sudden business changes?

<p>Assess and analyze the changes (A)</p> Signup and view all the answers

What is the main reason behind the need for businesses to optimize their marketing strategies?

<p>To enhance effectiveness (A)</p> Signup and view all the answers

How does getting to know customers better contribute to business success?

<p>By improving customer retention (A)</p> Signup and view all the answers

What is a primary benefit of knowing which marketing strategies work best for customers?

<p>Enhancing business profitability (C)</p> Signup and view all the answers

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