TH2108 Strategic Solutions for Tourism Businesses: Customer Profiling Quiz
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Questions and Answers

What are the two categories into which tourist motivation factors can be classified?

  • Personal and social factors
  • Psychological and behavioral factors
  • Intrinsic and extrinsic factors (correct)
  • Internal and external factors
  • Which type of motivation pertains to seeking intangible rewards like fun and emotional needs?

  • Behavioral motivation
  • Personal motivation
  • Extrinsic motivation
  • Intrinsic motivation (correct)
  • What do internal factors of motivation do to a person's behavior in relation to travel decisions?

  • Accelerate, divert, disrupt
  • Delay, ignore, neglect
  • Stagnate, confuse, break
  • Arouse, direct, and integrate (correct)
  • Which of the following is an example of an external motive in tourism?

    <p>Money and expenditure</p> Signup and view all the answers

    What drives tourists to seek intangible rewards such as fun and assurance?

    <p>Intrinsic motivation</p> Signup and view all the answers

    What influences a tourist's travel decisions according to the text?

    <p>Place of origin, family, age</p> Signup and view all the answers

    What is a marketing strategy?

    <p>A general plan to achieve marketing goals and objectives</p> Signup and view all the answers

    Why is it important to understand ideal customers in the tourism industry?

    <p>To tailor marketing efforts to their preferences</p> Signup and view all the answers

    What aspect of a website is crucial for improving user experience and conversion rates?

    <p>Mobile optimization</p> Signup and view all the answers

    Why is social media considered an effective marketing channel for the tourism industry?

    <p>Because it allows reaching customers where they are present</p> Signup and view all the answers

    Why should the mobile experience be as good as or better than the website experience for tourism businesses?

    <p>Because users should be able to perform the same tasks easily on mobile devices</p> Signup and view all the answers

    What is the purpose of asking questions like 'What motivates ideal customers to travel?' in brainstorming sessions?

    <p>To understand customers' booking preferences and behaviors</p> Signup and view all the answers

    What is the main purpose of client profiling in tourism businesses?

    <p>To segment clients into different clusters based on common traits</p> Signup and view all the answers

    How does surveying customers contribute to the process of client profiling?

    <p>By providing more information about customers' attributes</p> Signup and view all the answers

    Which type of data extraction is suggested in the context of client profiling?

    <p>Extract data from online marketing campaigns and channels</p> Signup and view all the answers

    Why is it important to identify the best customers in the client profiling process?

    <p>To create an ideal customer profile</p> Signup and view all the answers

    What aspect of customer understanding does client profiling aim to enhance?

    <p>Customer experience and loyalty</p> Signup and view all the answers

    Which of the following is NOT a benefit of client profiling as mentioned in the text?

    <p>Increased pricing for products/services</p> Signup and view all the answers

    Which social media platform is highlighted as the best for tour and activity providers to drive traffic to a website?

    <p>Facebook</p> Signup and view all the answers

    What type of marketing strategy is emphasized as being more powerful than social media and searches?

    <p>Email Marketing</p> Signup and view all the answers

    According to Zion Market Research, what was the worth of the online travel booking market in 2017?

    <p>$765 billion</p> Signup and view all the answers

    Which type of video content is gaining popularity among travelers seeking information about destinations?

    <p>Live streaming videos</p> Signup and view all the answers

    What percentage of travel reservations, including accommodation, tours, activities, and flights, are made online?

    <p>57%</p> Signup and view all the answers

    What is recommended to be placed on a business website to build an active email list?

    <p>Subscription Form</p> Signup and view all the answers

    Why is it important for businesses to assess and analyze changes in data or feedback?

    <p>All of the above</p> Signup and view all the answers

    What is a key outcome of sudden business changes resulting from marketing strategies?

    <p>Increased customer satisfaction</p> Signup and view all the answers

    What do businesses need to do once they notice sudden business changes?

    <p>Assess and analyze the changes</p> Signup and view all the answers

    What is the main reason behind the need for businesses to optimize their marketing strategies?

    <p>To enhance effectiveness</p> Signup and view all the answers

    How does getting to know customers better contribute to business success?

    <p>By improving customer retention</p> Signup and view all the answers

    What is a primary benefit of knowing which marketing strategies work best for customers?

    <p>Enhancing business profitability</p> Signup and view all the answers

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