Podcast
Questions and Answers
Which statement accurately reflects the intended scope of TFD Policy 1010 (Counseling)?
Which statement accurately reflects the intended scope of TFD Policy 1010 (Counseling)?
- It exclusively addresses disciplinary actions for serious misconduct among TFD personnel.
- It provides a detailed framework for handling grievances and disputes between TFD employees and their supervisors.
- It establishes counseling policies applicable to all TFD personnel, both uniformed and civilian, focusing on early intervention for minor behavioral problems. (correct)
- It outlines the procedures for supervisors to formally reprimand employees with repeated performance issues.
According to TFD Policy 1010, what is the primary responsibility of the Deputy Chief of Administration?
According to TFD Policy 1010, what is the primary responsibility of the Deputy Chief of Administration?
- To mediate disputes arising from counseling sessions between supervisors and employees.
- To maintain and update the official documentation of TFD Policy 1010. (correct)
- To conduct counseling sessions with employees exhibiting performance issues.
- To ensure that all supervisors are effectively implementing counseling procedures.
In the context of TFD Policy 1010, what differentiates counseling from the disciplinary process?
In the context of TFD Policy 1010, what differentiates counseling from the disciplinary process?
- Counseling is used for addressing significant and repetitive issues of undesirable behavior, while discipline is reserved for minor incidents.
- Counseling is a formal procedure that results in a written record of the employee's misconduct, while discipline is informal and undocumented.
- Counseling is a tool for early intervention and addressing minor behavioral problems, whereas the disciplinary process is for handling more serious or persistent issues. (correct)
- Counseling involves imposing penalties or sanctions, while discipline focuses on providing guidance and support to improve employee performance.
According to TFD's departmental philosophy on employee performance issues, what is the MOST proactive approach a supervisor should take?
According to TFD's departmental philosophy on employee performance issues, what is the MOST proactive approach a supervisor should take?
When preparing for a counseling session, what should a supervisor prioritize to ensure effective communication?
When preparing for a counseling session, what should a supervisor prioritize to ensure effective communication?
What is the overarching goal of counseling, as outlined in TFD Policy 1010, regarding employee behavior and performance?
What is the overarching goal of counseling, as outlined in TFD Policy 1010, regarding employee behavior and performance?
According to TFD Policy 1010, what action should a supervisor consider BEFORE initiating a counseling session with an employee?
According to TFD Policy 1010, what action should a supervisor consider BEFORE initiating a counseling session with an employee?
What consideration should a supervisor prioritize when selecting the time and place for a counseling session?
What consideration should a supervisor prioritize when selecting the time and place for a counseling session?
According to TFD Policy 1010, what is the MOST accurate description of the term 'counseling'?
According to TFD Policy 1010, what is the MOST accurate description of the term 'counseling'?
If a supervisor deems it appropriate, what action should they take regarding the documentation of a counseling session?
If a supervisor deems it appropriate, what action should they take regarding the documentation of a counseling session?
Flashcards
TFD Counseling Policy
TFD Counseling Policy
Policy on counseling for all TFD employees, including procedures for counseling by supervisors.
Counseling
Counseling
A conversation where a supervisor addresses minor behavioral problems with an employee to change behavior.
TFD Philosophy
TFD Philosophy
Address and resolve issues early, recognize good work, correct issues at the lowest level, and use progressive discipline when needed.
Proactive Counseling
Proactive Counseling
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Goal of Counseling
Goal of Counseling
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Counseling Considerations
Counseling Considerations
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Tactful Instruction
Tactful Instruction
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Study Notes
- This document outlines the TFD's counseling policy for all its employees and includes procedures for counseling by supervisors.
- The policy applies to all TFD personnel, both uniformed and civilian.
- This document replaces all earlier versions.
- There are no forms associated with this document.
- For related information, refer to TFD Policy 1011 on Discipline.
Responsibilities
- The Deputy Chief of Administration is responsible for maintaining this document.
- Every TFD employee is accountable for their own behavior and actions.
Definition of Counseling
- Counseling is typically a conversation between a supervisor and an employee to address minor behavioral issues.
- Counseling may or may not be documented and can involve instructing, directing, correcting, re-training, commanding, encouraging, motivating, or advising to change behavior.
Rules - Departmental Philosophy
- The TFD's approach to employee performance issues involves:
- Regular communication to identify and resolve issues early.
- Recognizing good performance and correcting substandard performance.
- Addressing issues at the lowest supervisory level.
- Using progressive discipline when appropriate.
Rules - Departmental Approach to Counseling
- TFD encourages supervisors to proactively use counseling as a first step in managing performance issues, allowing employees to correct behavior before it becomes a significant problem.
- Counseling is a tool to help employees become valuable, productive, and positive assets to the Department and community.
- When counseling an employee, any guidance, direction, or expectations should be clearly communicated.
- Counseling is separate from the disciplinary process and not intended for serious or repetitive issues.
Procedure for Counseling by Supervisors
- When conducting a "sit down" counseling conversation, supervisors should:
- Seek advice from a supervisor or capable officer when practical, before the counseling.
- Find a suitable time and place to talk with the employee.
- Aim to assist the employee in making minor adjustments to prevent escalation to formal discipline.
- Clearly communicate concerns, problems, issues, advice, and expectations.
- Be open to listening to the employee's understanding.
- Tactfully explain, instruct, and encourage proper behavior.
- Acknowledge that each person is responsible for their own behavior and actions.
- Document the counseling for future reference as needed.
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