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Questions and Answers
Desktop support technicians are responsible for installing applications on end-users' computers.
Desktop support technicians are responsible for installing applications on end-users' computers.
True (A)
Desktop support technicians provide direct assistance to end-users by addressing their IT-related queries, problems, and requests.
Desktop support technicians provide direct assistance to end-users by addressing their IT-related queries, problems, and requests.
True (A)
Technicians ensure that end-users' systems are up to date with the latest security patches.
Technicians ensure that end-users' systems are up to date with the latest security patches.
True (A)
Regular maintenance tasks, such as cleaning and basic hardware repairs, are often part of a desktop support technician's responsibilities.
Regular maintenance tasks, such as cleaning and basic hardware repairs, are often part of a desktop support technician's responsibilities.
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Desktop support technicians are not vital to the smooth functioning of an organization.
Desktop support technicians are not vital to the smooth functioning of an organization.
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