Test Your Five9 Skills
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Questions and Answers

What is the purpose of choosing the correct Campaign in Five9?

  • To prevent calls from coming in
  • To add a translator to the call
  • To ensure that your work is billed correctly (correct)
  • To document the reason for the call

    • What is the purpose of selecting 'Ready (Voice, VM)' status in Five9?

  • To prevent calls from coming in
  • To assist with training
  • To schedule a break
  • To handle calls and voicemails (correct)

    • What is the purpose of the 'Desk Work' status in Five9?

  • To prevent calls from coming in
  • To conduct extensive research (correct)
  • To handle calls and voicemails
  • To assist with Program Escalations

    • What is the purpose of the 'Other' status in Five9?

    <p>To address computer or system issues</p> Signup and view all the answers

    What is the purpose of documenting the reason for the call in Five9?

    <p>To document the reason for the call</p> Signup and view all the answers

    When should you return a voicemail in Five9?

    <p>When the caller left a different phone number</p> Signup and view all the answers

    What is the purpose of adding a translator to a call in Five9?

    <p>To assist with language barriers</p> Signup and view all the answers

    What is the number to dial for Language Line in Five9?

    <p>1-855-565-4308</p> Signup and view all the answers

    What should you do when the individual hangs up during the Language Line Conference Call in Five9?

    <p>Dial the Language Line translator first and then add the participant or representative to the call</p> Signup and view all the answers

    What should you do after the call is completed in a Language Line Conference Call in Five9?

    <p>Say 'End of Call' to the limited English proficient individual</p> Signup and view all the answers

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