Technology in Business Communication Quiz

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12 Questions

What type of software is commonly used in the workplace for producing business documents?

Word-processing software

What does a database package consist of?

A collection of records to be filed and retrieved easily

What are some of the common features of word-processing software?

Mail merge, editing, spell check/thesaurus, saving and retrieving documents

What aspect determines the characteristics of application software packages?

Amount of data that can be processed, retrieved, accessed, manipulated, stored

Which technology allows communication between individuals and teams in an organization?

Business Information Systems

What is IT in the development of business communication commonly associated with?

Electronic mail, intranet, internet teleconferencing

What are the main features of a spreadsheet package in the technology in business environment?

Automatic calculations, manipulation of data for complex calculations, accommodates input of large amount of numerical data

What capabilities does the graphics software package provide in the technology in business environment?

Text production facilities with artwork to produce professional documents, desk top publishing, allows for use of different designs and layouts

What is an integrated software package in the technology in business environment?

Combination of word-processing, database, spreadsheet packages that can be used simultaneously, data and information transfer across applications

Why does the finance department lend itself to computerization in the technology in business environment?

To produce up-to-date and accurate management accounts and financial records, support decision-making activities like break even analysis

How can the Research and Development department benefit from IT in the technology in business environment?

By becoming more efficient and effective in production techniques, using research for designing new products, introducing automated production lines and robotics

What are the IT needs of the Personnel department in the technology in business environment?

Access to up-to-date personnel records, payroll systems, predicting and analyzing changes in staffing levels based on age, gender, and labour retention

Study Notes

Business Communication

  • Internal and external communications involve exchange of information between customers, functional areas, individuals, and teams within an organization.
  • IT plays a significant role in the development of business communication, including electronic mail, intranet, and internet teleconferencing.

Business Information Systems

  • Information systems in the business environment are centered on new technologies and application software.
  • The main types of application software used in the workplace are:
    • Word-processing
    • Spreadsheet
    • Database
    • Graphics

Application Software

  • Characteristics of application software packages are determined by the amount of data that can be processed, retrieved, accessed, manipulated, and stored (PRAMS).
  • Types of application software packages:
    • Word-processing: allows production of high-quality business documents with features such as mail merge, editing, spell check, and saving and retrieving documents.
    • Database: comprises a collection of records that can be easily filed and retrieved, with features such as retrieval, summary documents, and search capabilities.
    • Spreadsheet: capable of storing large amounts of numerical data and performing complex calculations, with features such as automatic calculations, data manipulation, and accommodation of large amounts of numerical data.
    • Graphics: allows for text production with artwork to produce professional documents, with features such as desktop publishing and use of different designs and layouts.
    • Integrated Software Package: combines several packages, enabling simultaneous use and data transfer between applications.

Importance of IT to Functional Areas

  • IT is essential to the functional areas as it provides the foundation for a computerized management information system (MIS), which supplies reliable, accurate, and up-to-date information for effective decision-making.
  • IT can improve the efficiency and effectiveness of business activities in various functional areas, including:
    • Finance: computerization enables the production of up-to-date and accurate management accounts and financial records, supporting decision-making activities such as break-even analysis.
    • Research and Development: IT applications help improve efficiency and effectiveness in production techniques, and can be used in the design of new products, introducing automated production lines and robotics.
    • Personnel: IT provides access to up-to-date personnel records, payroll systems, and can predict and analyze changes in staffing levels based on age, gender, and labor retention.
    • Sales and Marketing: IT can improve sales and marketing activities, but the specific details are not mentioned in the text.

Test your knowledge on technology in business communication including internal/external communication, communication between functional areas, individuals and teams, and in multi-site and international organizations. This quiz covers topics from the book 'Technology in Business Environment' by Rosamund Rolle.

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