Technological Communication in Healthcare

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Questions and Answers

What approach by patients is likely to lead to more positive dialogue with providers?

  • Using a direct threat approach
  • Adopting a less face-threatening approach (correct)
  • Ignoring the provider's assessments
  • Being assertive without discussion

What should providers do when patients express interest in online information?

  • Assuming they are challenging expertise
  • Immediately directing them to unrelated medical sites
  • Dismissing their concerns
  • Engaging them in discussions about the information (correct)

How should providers view patients who gather information from online support platforms?

  • As needing direct medical advice
  • As uninterested in professional opinions
  • As trying to manage their own conditions (correct)
  • As challenging their authority

What is a recommended way for providers to guide patients in evaluating online health information?

<p>Instructing them on proper evaluation methods (A)</p> Signup and view all the answers

What is an incorrect assumption providers might make about patients using the internet?

<p>They intend to undermine the provider's expertise (C)</p> Signup and view all the answers

What should providers be cautious of regarding the quality of online health information?

<p>The variability in the quality of information (D)</p> Signup and view all the answers

What is a common type of online resource that patients use to communicate with others?

<p>Support groups and discussion forums (B)</p> Signup and view all the answers

What behavior should providers avoid when addressing patients' online research?

<p>Assuming they want to discuss serious issues only (D)</p> Signup and view all the answers

What is the primary purpose of a patient portal?

<p>To offer patients 24-hour access to personal health information. (A)</p> Signup and view all the answers

How do m-Health applications primarily support patients with chronic diseases?

<p>By collecting and transmitting health information for self-management. (A)</p> Signup and view all the answers

What is a potential challenge faced by some physicians when it comes to telemedicine?

<p>Limited internet skills due to busy schedules. (B)</p> Signup and view all the answers

Why is patient-provider communication considered important in the context of internet health information?

<p>It helps ensure patients understand and can contextualize their health information. (D)</p> Signup and view all the answers

What concern arises from patients using non-reliable health information found on the internet?

<p>It could create misunderstandings about their health conditions. (C)</p> Signup and view all the answers

Which of the following statements about telemedicine is true?

<p>Telemedicine aims to improve clinical health status through electronic communication. (B)</p> Signup and view all the answers

What role do healthcare providers play in guiding patients' use of internet health information?

<p>They must provide patients with reliable resources and validate their information. (B)</p> Signup and view all the answers

Which device is commonly associated with m-Health applications?

<p>Digital blood pressure monitors. (B)</p> Signup and view all the answers

What is the primary difference between electronic health records (EHRs) and electronic medical records (EMRs)?

<p>EHRs include data from multiple healthcare providers, whereas EMRs are limited to one provider's office. (C)</p> Signup and view all the answers

Which benefit is NOT associated with effective communication between health professionals and patients?

<p>Increasing the complexity of medical regimens. (A)</p> Signup and view all the answers

What distinguishes personal health records (PHRs) from electronic health records (EHRs)?

<p>PHRs are designed for patients to manage their own health data, whereas EHRs are maintained by healthcare providers. (D)</p> Signup and view all the answers

Which statement accurately describes the role of electronic medical records (EMRs)?

<p>EMRs are the initial form of electronic record keeping used by clinicians. (A)</p> Signup and view all the answers

How do electronic health records (EHRs) enhance patient care continuity?

<p>By storing a comprehensive health history accessible throughout a patient's lifetime. (A)</p> Signup and view all the answers

Which of the following is a potential impact of utilizing technology in health communication?

<p>Improvement in the understanding of medical regimens by patients. (D)</p> Signup and view all the answers

Which statement correctly represents personal health records (PHRs)?

<p>PHRs are electronic applications controlled by patients to manage their health information. (A)</p> Signup and view all the answers

What is an essential aspect of technology's influence on health communication?

<p>It affects how clinical data is collected and understood. (B)</p> Signup and view all the answers

Flashcards

Patient Portals

Secure online websites that provide patients with convenient and 24/7 access to their personal health information. Patients can access these websites via an internet connection from anywhere.

m-Health (Mobile Health)

The use of devices and applications to collect and transmit health information. Some examples include fitness trackers, heart rate monitors, or mobile apps for managing chronic conditions like diabetes.

Telemedicine

The process of remotely exchanging medical information between different locations using electronic communications with the goal of improving patient care.

Caution with Internet Health Information

The information presented on the internet should be carefully evaluated for reliability and credibility. Websites that appear official and trustworthy are more likely to provide accurate information.

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Guidance on Using Internet Health Information

Healthcare providers need to guide patients on the use of online health information and direct them to credible sources. This can include addressing questions, clarifying misconceptions, and providing reliable resources.

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Importance of Patient Disclosure

It is important for patients to share what they have read online with their healthcare provider. This helps establish trust and allows for open communication about their health.

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Provider Acknowledgment of Online Information

Even if a provider disagrees with information a patient found online, acknowledging and addressing the information shows respect and improves patient satisfaction with healthcare interactions.

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Impact of Technology on Healthcare Communication

Information technology changes how health professionals communicate with patients, families, and each other.

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Assertive Patient Communication

When patients use a less confrontational and more assertive approach, healthcare providers are more likely to engage in open communication.

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Electronic Medical Records (EMRs)

Electronic systems that store patient medical information within a single provider's office.

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Internet Information as a Positive

Recognize that patients using the internet to gather health information might be seeking to be more informed participants in their care.

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Guiding Patients to Reliable Online Resources

Direct patients to reputable online health resources that are easy to understand.

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Electronic Health Records (EHRs)

Comprehensive digital databases containing a patient's health history across multiple providers and over time.

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Evaluating Online Health Information

Don't assume that the quality of online health information is always high. Encourage patients to critically evaluate the information.

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Personal Health Records (PHRs)

Patient-controlled electronic health records that allow individuals to manage their own health information.

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Impact of Communication on Patient-Provider Relationship

Enhanced communication between patients and providers can strengthen the doctor-patient relationship and build trust.

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Diverse Reasons for Online Support Groups

Patients may use online support groups for emotional support or to gather information for themselves or others.

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Online Information for Self-Management

Patients may use information gathered online to better understand and manage their conditions.

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Impact of Technology on Data Collection and Assessment

Technology can impact what medical data is collected and analyzed, influencing how health conditions are assessed and managed.

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Preparing for Healthcare Communication

Patients may use online resources to prepare for communication with healthcare providers.

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Impact of Technology on Understanding Medical Regimens

Technology can make medical regimens easier to understand through clear explanations, visual aids, and personalized instructions.

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Internet Resources for Coping

Patients may be using internet resources to cope with and manage their health conditions.

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Extended Data Access through Technology

Beyond initial patient-provider interactions, technology facilitates access to more comprehensive health information and data sharing.

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Study Notes

Technological Ways of Communication in Health Professionals and Patients

  • Technological advancements enhance the knowledge of healthcare providers, patients, and families.
  • Technological innovations in healthcare almost always change how health professionals communicate with patients, their families, and amongst themselves.

Importance of Technology in Healthcare

  • Patients' access to healthcare.
  • Data gathering and assessment.
  • Care delivery.
  • Evaluation of treatment efficacy.

Role of Communication

  • Enhancing or deterring working relationships and trust among patients, families, and providers.
  • Influencing what clinical data is gathered and the availability of data for assessing and managing health conditions and care.
  • Impacting the understanding of medical regimens.
  • Providing more data to extend care beyond the initial patient-provider relationship.

Electronic Health Records (EHRs)

  • EMRs were the initial electronic record keeping system for clinicians to store patient diagnosis and treatment information in a single provider office.
  • EHRs are the now most common method of storing and transmitting patient health information.
  • EHRs include a more comprehensive health history, potentially throughout the patient's lifetime, and are digital.

Types of Electronic Records

  • Electronic Medical Records (EMRs): The initial system for storing patient information within a single provider's office.
  • Electronic Health Records (EHRs): A broader system used to collect and store patient health information over time.
  • Personal Health Records (PHRs): Electronic applications used by patients to manage their own health information.

Patient Portals

  • Patient portals are secure online websites that offer patients convenient 24/7 access to their health information.

m-Health (Mobile Health)

  • m-Health uses devices and applications to collect and transmit health information.
  • Examples include fitness trackers or diabetes monitoring apps.
  • Chronic disease management is a frequent use case for m-Health apps.

Telemedicine

  • Telemedicine facilitates the exchange of medical information between locations through electronic communication to improve patient health.
  • Devices for telehealth include videos, emails, smartphones, and wireless tools.

Patients' Needs for Guidance in Using Internet Information

  • Healthy People 2010 emphasized the significance of patient-provider communication and the value of online health information.
  • Care providers should guide patients and their families on how to use online health information.
  • Caution is needed when utilizing websites, ensuring reliability and official status.

Patient-Provider Relationship with Internet Searching

  • Showing interest in the content and source of online information is important for providers.
  • Providers should redirect patients to high-quality health information sources.
  • Providers should avoid dismissing patient use of the internet or automatically assuming the validity of all internet resources.

Patients' Use of Support Group Activities on the Internet

  • Patients and families may use online support groups for information about diseases or illnesses.

  • Interactive options include chat rooms, discussion groups, and email exchanges.

  • Patients equip themselves with information not to challenge providers but to better manage health conditions.

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