21 Questions
What is the primary purpose of technical communication?
To perform a task, answer a question, solve a problem or make a decision
What type of communication involves delivering bad news?
Indirect approach
What is the primary function of a buffer in a bad news letter?
To create a positive mood
What is the purpose of verbal communication for supervisors?
To communicate with team members
What is the characteristic of a report?
It is a written communication
What is the structure of a bad news letter?
Buffer, Reasons, Bad news, Closing
What is the analogy used to describe paragraphs in technical writing?
A cheeseburger
Which of the following is NOT a key element of a well-structured paragraph?
Header image
What is the primary function of a topic sentence in a paragraph?
To introduce the main idea
What is the purpose of supporting details in a paragraph?
To provide evidence and examples
What is the role of a concluding sentence in a paragraph?
To summarize the main points and transition to the next paragraph
What is the primary principle of a paragraph that ensures a single idea is conveyed?
Unity
Which of the following is NOT a principle of writing a good paragraph?
Conciseness
What is the purpose of using titles in a paragraph?
To highlight the main idea
What is the characteristic of a paragraph that ensures a logical sequence between sentences?
Coherence
What is the principle of a paragraph that ensures enough details are provided to support the main idea?
Sufficient Content
What is the primary function of a title in a paragraph?
To indicate the topic of the paragraph
What is a characteristic of effective titles in technical writing?
They always have capital letters
What is the primary purpose of a paragraph in technical writing?
To convey a single idea or concept
What is an essential principle of writing a good paragraph?
Including transitional sentences to connect ideas
What is a key element of a well-structured paragraph?
A strong and focused topic sentence
Study Notes
Technical Communication
- Technical communication is the exchange of specialized information between professionals to perform a task, answer a question, solve a problem, or make a decision.
Forms of Technical Communication
- Verbal communication
- Written communication
Types of Written Communication
- Memos
- Letters
- Proposals
- Reports
- Manuals
Types of Verbal Communication
- Verbal Communications for Supervisors
- Verbal Communications for Team Members
- Verbal Communications with Clients
- Verbal Communications for Presenters
The Indirect Approach
- The indirect approach is used when delivering bad news.
Structure of a Bad News Letter
- Consists of four paragraphs:
- Buffer (creates a positive mood, e.g. compliment, thanks, positive emotion, or positive event)
- Reasons (explains the situation leading to the bad news)
- Bad news (delivers the bad news)
- Closing (ends the letter)
Principles of Writing Paragraph
Understanding Paragraphs
- A paragraph can be thought of as a cheeseburger, with different parts working together to create a cohesive whole.
- Transition sentences are necessary to lead into the next paragraph.
The Parts of a Paragraph
- A paragraph consists of:
- Title: the name of the paragraph, which tells what the paragraph is about and always has capital letters.
- Lecture outlines: includes communication forms, principles of technical writing, and principal writing tools.
Writing Good Paragraphs
- Good paragraphs should have:
- Unity: a single idea that ties the paragraph together.
- Coherence: a logical sequence between sentences that creates a clear flow.
- Sufficient Content: enough details to support the main idea of the paragraph.
This quiz focuses on the definition and forms of technical communication, including verbal and written communication, and its application in various professional settings.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
