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Questions and Answers
What is the primary purpose of technical communication?
What is the primary purpose of technical communication?
- To write a novel
- To share personal opinions
- To create a social media post
- To perform a task, answer a question, solve a problem or make a decision (correct)
What type of communication involves delivering bad news?
What type of communication involves delivering bad news?
- Verbal communication
- Direct approach
- Indirect approach (correct)
- Written communication
What is the primary function of a buffer in a bad news letter?
What is the primary function of a buffer in a bad news letter?
- To create a positive mood (correct)
- To provide reasons for the bad news
- To deliver the bad news
- To conclude the letter
What is the purpose of verbal communication for supervisors?
What is the purpose of verbal communication for supervisors?
What is the characteristic of a report?
What is the characteristic of a report?
What is the structure of a bad news letter?
What is the structure of a bad news letter?
What is the analogy used to describe paragraphs in technical writing?
What is the analogy used to describe paragraphs in technical writing?
Which of the following is NOT a key element of a well-structured paragraph?
Which of the following is NOT a key element of a well-structured paragraph?
What is the primary function of a topic sentence in a paragraph?
What is the primary function of a topic sentence in a paragraph?
What is the purpose of supporting details in a paragraph?
What is the purpose of supporting details in a paragraph?
What is the role of a concluding sentence in a paragraph?
What is the role of a concluding sentence in a paragraph?
What is the primary principle of a paragraph that ensures a single idea is conveyed?
What is the primary principle of a paragraph that ensures a single idea is conveyed?
Which of the following is NOT a principle of writing a good paragraph?
Which of the following is NOT a principle of writing a good paragraph?
What is the purpose of using titles in a paragraph?
What is the purpose of using titles in a paragraph?
What is the characteristic of a paragraph that ensures a logical sequence between sentences?
What is the characteristic of a paragraph that ensures a logical sequence between sentences?
What is the principle of a paragraph that ensures enough details are provided to support the main idea?
What is the principle of a paragraph that ensures enough details are provided to support the main idea?
What is the primary function of a title in a paragraph?
What is the primary function of a title in a paragraph?
What is a characteristic of effective titles in technical writing?
What is a characteristic of effective titles in technical writing?
What is the primary purpose of a paragraph in technical writing?
What is the primary purpose of a paragraph in technical writing?
What is an essential principle of writing a good paragraph?
What is an essential principle of writing a good paragraph?
What is a key element of a well-structured paragraph?
What is a key element of a well-structured paragraph?
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Study Notes
Technical Communication
- Technical communication is the exchange of specialized information between professionals to perform a task, answer a question, solve a problem, or make a decision.
Forms of Technical Communication
- Verbal communication
- Written communication
Types of Written Communication
- Memos
- Letters
- Proposals
- Reports
- Manuals
Types of Verbal Communication
- Verbal Communications for Supervisors
- Verbal Communications for Team Members
- Verbal Communications with Clients
- Verbal Communications for Presenters
The Indirect Approach
- The indirect approach is used when delivering bad news.
Structure of a Bad News Letter
- Consists of four paragraphs:
- Buffer (creates a positive mood, e.g. compliment, thanks, positive emotion, or positive event)
- Reasons (explains the situation leading to the bad news)
- Bad news (delivers the bad news)
- Closing (ends the letter)
Principles of Writing Paragraph
Understanding Paragraphs
- A paragraph can be thought of as a cheeseburger, with different parts working together to create a cohesive whole.
- Transition sentences are necessary to lead into the next paragraph.
The Parts of a Paragraph
- A paragraph consists of:
- Title: the name of the paragraph, which tells what the paragraph is about and always has capital letters.
- Lecture outlines: includes communication forms, principles of technical writing, and principal writing tools.
Writing Good Paragraphs
- Good paragraphs should have:
- Unity: a single idea that ties the paragraph together.
- Coherence: a logical sequence between sentences that creates a clear flow.
- Sufficient Content: enough details to support the main idea of the paragraph.
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