CH 4: Team Performance Assessment and Conflict Management

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What are the key elements of Team Performance Assessment mentioned in the text?

Clear objectives, openness, trust, commitment, positive interpersonal relationships (correct)
Clear objectives, mutual disrespect, distrust, irregular progress reviews
Unclear objectives, secrecy, lack of commitment, conflicts in relationships
Vagueness in goals, individual isolation, lack of respect, no progress evaluations

What is the purpose of Self-assessment and Team Performance Assessment according to the text?

To identify behavioral strengths and weaknesses for effective contribution (correct)
To ignore the strengths and weaknesses of team members
To avoid assigning appropriate roles and clear boundaries
To make team members compete against each other

What is NOT a criterion for successful team performance as per the text?

Mutual respect
Openness
Individual development opportunities
Role and work overload (correct)

Which of the following is vital for effective teamwork as highlighted in the text?

Mutual trust and respect (C) Signup and view all the answers

What does avoiding role and work overload help in achieving within a team according to the text?

Enhanced productivity (A) Signup and view all the answers

What is considered a characteristic of successful teams according to the text?

A balance of skills, knowledge, and expertise (B) Signup and view all the answers

What is described as an inevitable part of team dynamics according to the text?

Conflict (D) Signup and view all the answers

Which conflict management model is mentioned in the text?

The Thomas-Kilnmann model (A) Signup and view all the answers

What external dispute resolution mechanism is mentioned in the text?

The Commission for Conciliation, Mediation, and Arbitration (CCMA) (A) Signup and view all the answers

Which type of difficult personality is described in the text?

The complainer (C) Signup and view all the answers

What is a key strategy for dealing with difficult personalities according to the text?

Maintain control of the situation (D) Signup and view all the answers

What is the purpose of grievance procedures according to the text?

To ensure fairness and prompt resolution of employee complaints (D) Signup and view all the answers

What does the text say is essential for successful teamwork?

Establishing clear criteria for performance (A) Signup and view all the answers

What is a key component of dealing with difficult personalities?

Respecting the individual and their perspective (A) Signup and view all the answers

What does the text say is crucial for maintaining team cohesion and productivity?

Effective interaction with difficult personalities (A) Signup and view all the answers

What is important for effective team performance according to the text?

Individual development opportunities and role ambiguity (C) Signup and view all the answers

How can teams achieve successful performance as mentioned in the text?

Regular progress reviews and openness but no trust (A) Signup and view all the answers

What is a crucial step in Self-assessment and Team Performance Assessment based on the text?

Assigning roles without considering individual strengths (B) Signup and view all the answers

Which of the following is NOT a criterion for successful team performance according to the text?

Role ambiguity (D) Signup and view all the answers

What can help in avoiding conflicts within a team according to the text?

Individual development opportunities (A) Signup and view all the answers

Why is mutual respect considered important for team performance as per the text?

It fosters positive interpersonal relationships (C) Signup and view all the answers

What aspect of effective team performance involves avoiding role and work overload?

Clear role definitions (A) Signup and view all the answers

Which characteristic is necessary for maintaining team cohesion according to the text?

Openness and trust (A) Signup and view all the answers

Why are regular progress reviews essential for effective teamwork based on the text?

To monitor team performance and progress (D) Signup and view all the answers

Which element is fundamental for handling difficult personalities within a team setting?

Trust and commitment (C) Signup and view all the answers

What is a key strategy for maintaining a productive team environment?

Effective conflict management and problem-solving (A) Signup and view all the answers

What is the purpose of the Thomas-Kilmann conflict management model?

To address and resolve conflicts and issues (C) Signup and view all the answers

Which of the following is NOT mentioned as a characteristic of successful teams?

Strict adherence to a hierarchical structure (A) Signup and view all the answers

What is the purpose of grievance procedures, according to the text?

To address employee complaints and maintain morale (A) Signup and view all the answers

Which of the following is NOT mentioned as a type of difficult personality?

Procrastinator (A) Signup and view all the answers

What is a key strategy for dealing with difficult personalities, according to the text?

Understanding their intentions and establishing personal connections (C) Signup and view all the answers

What is the role of the CCMA (Commission for Conciliation, Mediation, and Arbitration) in grievance procedures?

To act as an external dispute resolution mechanism (B) Signup and view all the answers

What is an essential component of effective team collaboration, according to the text?

A commitment to mutual respect and collaboration (B) Signup and view all the answers

What is the purpose of understanding the stages of team development?

To assess and improve team performance (A) Signup and view all the answers

What is a key aspect of structured grievance procedures, according to the text?

Escalating grievances through organizational hierarchies if necessary (D) Signup and view all the answers

Which of the following is NOT considered a criterion for successful team performance?

Strict adherence to hierarchical structures (D) Signup and view all the answers

What is the primary purpose of Self-assessment and Team Performance Assessment according to the text?

All of the above (D) Signup and view all the answers

Which of the following is described as an essential component of effective team collaboration according to the text?

Mutual respect and trust (A) Signup and view all the answers

Which of the following is NOT mentioned as a key strategy for dealing with difficult personalities within a team setting?

Encouraging team members to confront each other directly (B) Signup and view all the answers

What is the primary purpose of grievance procedures as described in the text?

To provide a structured process for addressing team conflicts (C) Signup and view all the answers

Which of the following is NOT mentioned in the text as a criterion for successful team performance?

Strict adherence to deadlines (A) Signup and view all the answers

What is the primary purpose of understanding the stages of team development according to the text?

To maintain team cohesion and productivity (A) Signup and view all the answers

Which of the following is NOT mentioned as a key element of Team Performance Assessment?

Implementing strict disciplinary measures (C) Signup and view all the answers

What is a crucial step in the Self-assessment and Team Performance Assessment process according to the text?

Ensuring that each team member has a clear understanding of their role (A) Signup and view all the answers

Which of the following is NOT mentioned in the text as a characteristic of successful teams?

Strict adherence to organizational policies (D) Signup and view all the answers

What is the role of organized work processes in successful teams?

To establish a clear purpose and defined missions (B) Signup and view all the answers

Why is effective conflict management crucial for maintaining a productive team environment?

To resolve arising conflicts and maintain productivity (D) Signup and view all the answers

Which type of personality can pose challenges in a team?

Indecisive (C) Signup and view all the answers

What is a key strategy for dealing with over-agreeable personalities in a team?

Encouraging them to be more assertive (A) Signup and view all the answers

How can structured grievance procedures contribute to maintaining morale in a team?

By ensuring fairness and prompt resolution of complaints (A) Signup and view all the answers

What is the purpose of grievance procedures in dealing with employee complaints?

To address complaints systematically and fairly (B) Signup and view all the answers

Which element is crucial for maintaining productivity in a team when dealing with difficult personalities?

Seeking authoritative input when necessary (B) Signup and view all the answers

How do open communication and mutual respect contribute to successful teamwork?

By fostering collaboration, respect, and understanding (C) Signup and view all the answers

What is the primary purpose of utilizing the Thomas-Kilnmann conflict management model?

To provide a structured approach to conflict management and resolution (A) Signup and view all the answers

In dealing with complainer personalities, what should be done to establish control of the situation?

Directing the conversation towards solutions and positive aspects (B) Signup and view all the answers