24 Questions
What should you do when you see performance problems in a team?
Address them right away
What is the main job of a manager in a team?
To guide and lead the team to good performance
Why should a manager coach team members individually?
To correct performance issues and clarify expectations
What can happen if performance problems are not addressed?
They can multiply, affect others, and drag down the entire team
Why are team members not ready to address performance issues in the early stages?
They are not ready or willing to address performance issues with other team members
What should a manager do to drive performance in a team?
Set goals and assignments, monitor progress and results
What can happen when teams are not properly managed?
Disenchantment and struggling teams
What is the goal of leading teams as a coach?
To build discipline for higher performance
What was the outcome of the outside consultant's assessment of the team members' roles?
The team members' roles were not well-defined.
What was the primary issue with the team members' training?
Cross-training occurred only in bits and pieces with no one getting fully what they needed.
What was the extent of organized guidance and support provided to the team?
A single workshop on adapting to change, organized by the human resources department.
What was the outcome of the consultant's report and the managers' involvement?
The follow-up was sporadic, and the managers were eventually assigned elsewhere in the company.
What is essential for a team manager to recognize in order to become effective?
That they, too, have to change and take charge positively and actively.
What are the three main cornerstones necessary for teamwork, according to the text?
Focus, Cohesiveness, and Accountability.
What is insufficient to help a team achieve success, according to the text?
Good wishes, days spent on retreat, or a magic wand.
What is the role of a team manager in helping their team succeed?
To help set the three main cornerstones in place and take charge positively and actively.
What is one strategy for building a cohesive team?
Having team members learn together and from one another
What is the benefit of involving team members in the process of interviewing and selecting new team members?
It adds credibility to the hiring decision and enhances team support for new members
What is the purpose of conducting activities to build relationships and promote understanding?
To enhance group dynamics and improve overall team performance
What is the accountability cornerstone of team management?
Collectively extending concern for a team's performance and outcomes
What is one strategy for promoting accountability in a team?
Delivering team presentations to management
Why is it important to redesign work processes as a team?
It increases efficiency and pulls team members together
What is the benefit of building a cohesive team?
It improves overall team performance
What is the role of the manager in implementing accountability strategies?
The manager works with the team, rather than imposing strategies on the team
Study Notes
Challenges in Team Management
- A team's failure to adapt to change can be attributed to poor management and lack of support.
- Managers must recognize their own need to change and take charge to positively influence team members.
The Three Cornerstones of Teamwork
- Focus: driving performance and guiding the team to achieve good results.
- Cohesiveness: building relationships and promoting understanding among team members.
- Accountability: reinforcing high standards and shared responsibility for team performance.
Building a Cohesive Team
- Strategies for building cohesiveness include:
- Cross-training and learning together.
- Redesigning work processes to increase efficiency.
- Involving team members in interviewing and selecting new team members.
- Conducting activities to build relationships and promote understanding.
Implementing Accountability
- Accountability strategies are carried out with the team, not laid on the team by its manager.
- Key strategies include delivering team presentations to management and promoting shared responsibility for team performance.
Learn about the importance of adaptable management, recognizing the need for change, and the three cornerstones of teamwork: focus, cohesiveness, and accountability.
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