Podcast
Questions and Answers
Which of the following strategies aligns with Mayo's human relations theory of motivation?
Which of the following strategies aligns with Mayo's human relations theory of motivation?
- Implementing a strict reward system based solely on individual output.
- Focusing on automation to minimize human error and variability.
- Maintaining a hierarchical structure with limited communication between management and staff.
- Encouraging teamwork and valuing employee opinions. (correct)
In what way did Mayo's approach differ from Taylor's?
In what way did Mayo's approach differ from Taylor's?
- Mayo focused primarily on increasing efficiency through task specialization, while Taylor emphasized the importance of social needs.
- Both Mayo and Taylor dismissed the importance of teamwork
- Taylor focused on financial incentives, while Mayo considered workers' social needs. (correct)
- Both Mayo and Taylor agreed on the importance of close supervision.
What potential negative consequence might arise within a business, even with implementing human relations theory?
What potential negative consequence might arise within a business, even with implementing human relations theory?
- Increased operational costs due to implementing automation.
- Employees and management may not always share the same objectives. (correct)
- Reduced employee satisfaction.
- Decreased productivity across the company.
According to Maslow's hierarchy of needs, what condition must be met before higher-level needs become a primary motivator?
According to Maslow's hierarchy of needs, what condition must be met before higher-level needs become a primary motivator?
According to the content, what can Maslow's theory create for employees?
According to the content, what can Maslow's theory create for employees?
What can a business introduce, according to Herzberg's theory?
What can a business introduce, according to Herzberg's theory?
What is an example of a motivator following Herzberg's theory?
What is an example of a motivator following Herzberg's theory?
Which statement reflects Herzberg's perspective on the role of pay in employee motivation?
Which statement reflects Herzberg's perspective on the role of pay in employee motivation?
As mentioned in the content, what would be a result of employees feeling underpaid?
As mentioned in the content, what would be a result of employees feeling underpaid?
What was the impact of Taylor's approach to employees?
What was the impact of Taylor's approach to employees?
Following Taylor's scientific management theory, how are employees mainly motivated?
Following Taylor's scientific management theory, how are employees mainly motivated?
In line with Taylor's principles, which practice would management most likely implement to enhance efficiency?
In line with Taylor's principles, which practice would management most likely implement to enhance efficiency?
How did Taylor seek to motivate workers, according to the text?
How did Taylor seek to motivate workers, according to the text?
How does communicating with employees benefit the business?
How does communicating with employees benefit the business?
What does working in teams encourage?
What does working in teams encourage?
What is a potential result of workers being encouraged to increase productivity?
What is a potential result of workers being encouraged to increase productivity?
What does Maslow's theory ultimately lead to?
What does Maslow's theory ultimately lead to?
What two types of needs might critics suggest cannot be achieved in certain jobs?
What two types of needs might critics suggest cannot be achieved in certain jobs?
What is something Professor Herzberg said?
What is something Professor Herzberg said?
Hygiene factors are only significant when what is wrong?
Hygiene factors are only significant when what is wrong?
Flashcards
Human Relations Theory of Motivation
Human Relations Theory of Motivation
Employees are motivated by social needs and taking a greater interest in workers as people.
Maslow's Hierarchy of Needs
Maslow's Hierarchy of Needs
Five levels of human needs that employees need to have fulfilled at work.
Herzberg's Two-Factor Theory
Herzberg's Two-Factor Theory
Businesses can introduce factors that directly motivate employees (motivators), such as responsibility, achievement, and recognition. Hygiene factors cause job dissatisfaction.
Taylor's Scientific Management
Taylor's Scientific Management
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Piece Rate
Piece Rate
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Labor Turnover
Labor Turnover
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Study Notes
Taylor's Scientific Management
- States employees are mainly motivated by pay
- Believed employees require close supervision
- Believed employees should do small tasks they can repeat to be efficient
- Workers are paid a "piece rate" which motivates them to do as many pieces as possible
Increasing Productivity
- Workers are encouraged to increase productivity so they get more pay
- Businesses can benefit from higher output and lower costs as a result of increasing productivity
- Workers being treated like machines can lead to repetitive, boring jobs with demotivated staff and high labour turnover
Mayo's Human Relations Theory
- Mayo believed employees are motivated by social needs, not just money
- The Human Relations Theory of Motivation encourages managers to take a greater interest in workers
- Communication, valuing opinions, and teamwork can lead to greater personal satisfaction, higher motivation, and greater involvement in the business
- This leads to greater productivity, creative problem-solving and achievement of business goals
- Employees don't have the same objectives as the business and the communication between employees and managers is not always positive
- If employees feel they may be made redundant, motivation levels may not rise among all employees and productivity gains may be small
Maslow's Hierarchy of Needs Theory
- States there are five levels of human needs for employees to have fulfilled at work
- Needs are structured in a hierarchy and only once lower-level needs are fully met do higher needs start to matter
Maslow's Theory
- This theory allows businesses to create an environment for employees that satisfies many different needs
- Satisfying needs means a greater level of motivation for many staff
- A greater staff motivation ultimately leads to higher productivity and increased profits
- Critics suggest that esteem needs and self-actualisation can never be achieved in some jobs like street sweepers and toilet attendants
Herzberg's Two-Factor Theory of Motivation
- This theory states there are certain factors a business could introduce that would directly motivate employees to work harder (motivators)
- Motivators include responsibility, achievement and recognition for achievement
- Hygiene factors are significant only when something is wrong
- Professor Herzberg suggested pay was not a motivator
- Underpaid employees leads to job dissatisfaction and potential dramatic responses such as strike action or hostile behaviour
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