Tanggung Jawab Pengelola Operasi Umum
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Questions and Answers

Apa tugas utama dalam mengelola peralatan dan pemeliharaannya?

  • Mengatur jadwal staf
  • Menghitung biaya operasional
  • Mengelola pemeliharaan dan perbaikan peralatan (correct)
  • Menangani keluhan pelanggan
  • Apa yang perlu dilakukan untuk memastikan kepatuhan terhadap manual operasional?

  • Melakukan evaluasi kinerja anggota tim
  • Menangani hubungan vendor dan kontrak
  • Memastikan kepatuhan terhadap manual operasional dan persyaratan hukum (correct)
  • Mengembangkan rencana pemasaran
  • Mengapa penting untuk mengidentifikasi dan menghadapi pemborosan dalam proses?

  • Untuk mengurangi biaya dan meningkatkan efisiensi (correct)
  • Untuk meningkatkan jumlah persediaan yang dipesan
  • Untuk meningkatkan moral karyawan
  • Untuk menyederhanakan proses pelatihan karyawan
  • Apa yang termasuk dalam menangani keluhan pelanggan?

    <p>Menanggapi pertanyaan dan keluhan dari pelanggan</p> Signup and view all the answers

    Apa yang seharusnya dilakukan untuk mengikuti perkembangan industri terbaru?

    <p>Mengamati dan mempelajari perkembangan serta praktik terbaik di industri</p> Signup and view all the answers

    Apa tanggung jawab utama seorang Manajer Operasi Umum dalam mengelola kegiatan operasional harian?

    <p>Mengawasi dan mengkoordinasi aktivitas operasional harian.</p> Signup and view all the answers

    Mengapa penting bagi Manajer Operasi Umum untuk memantau dan mengevaluasi efisiensi operasi yang ada?

    <p>Untuk mengidentifikasi area yang perlu perbaikan.</p> Signup and view all the answers

    Apa yang dimaksud dengan pengelolaan sumber daya oleh Manajer Operasi Umum?

    <p>Mengalokasikan anggaran dan personel dengan efisien.</p> Signup and view all the answers

    Apa tujuan dari memimpin rapat oleh Manajer Operasi Umum?

    <p>Mengatasi masalah dan brainstorming solusi.</p> Signup and view all the answers

    Mengapa seorang Manajer Operasi Umum perlu beradaptasi dengan perubahan prioritas dan tenggat waktu?

    <p>Karena hal ini penting untuk memenuhi target operasional.</p> Signup and view all the answers

    Apa langkah yang diambil Manajer Operasi Umum untuk mengatasi keluhan pelanggan?

    <p>Memastikan resolusi yang efektif atas keluhan yang diajukan.</p> Signup and view all the answers

    Apa yang menjadi fokus utama saat mempersiapkan laporan kinerja operasional?

    <p>Menganalisis data untuk mengidentifikasi tren dan area yang perlu penyesuaian.</p> Signup and view all the answers

    Apa yang dimaksud dengan menciptakan lingkungan kerja yang positif dan produktif?

    <p>Menjaga komunikasi yang terbuka dan mendukung di antara anggota tim.</p> Signup and view all the answers

    Study Notes

    Daily Work Responsibilities of a General Operations Manager

    • Overseeing and coordinating daily operational activities within a specific area of responsibility. This might involve logistics, production, or customer service.
    • Monitoring and evaluating the efficiency of existing operations to identify areas for improvement.
    • Ensuring compliance with all relevant regulations, policies, and procedures.
    • Managing staff and assigning tasks effectively.
    • Coordinating with other departments and stakeholders to achieve common goals.
    • Resolving operational issues and problems promptly and effectively.
    • Preparing and presenting reports on operational performance.
    • Allocating resources, including budgets and personnel, efficiently to support daily operations.
    • Analyzing data to identify trends, areas for cost reduction, and potential risks.
    • Implementing new procedures and technologies to improve efficiency and productivity.
    • Communicating effectively with team members to ensure clear understanding of goals and tasks.
    • Leading meetings to address issues and brainstorm solutions.
    • Maintaining accurate records and documentation regarding operations.
    • Providing support to employees by addressing questions, resolving issues, and offering necessary training.
    • Identifying and addressing potential bottlenecks or disruptions to operations.
    • Fostering a positive and productive work environment within the team.
    • Maintaining awareness of industry best practices and emerging trends.
    • Developing and implementing strategies to enhance operational excellence, continuous improvement, and customer satisfaction.
    • Managing and optimizing the use of various technologies and tools related to daily operations.
    • Prioritizing tasks and managing deadlines effectively to meet operational targets.
    • Evaluating performance indicators to track progress and identify areas in need of adjustment.
    • Addressing customer complaints and feedback, ensuring effective resolution.
    • Adapting to changes in priorities and deadlines as needed.
    • Promoting a culture of teamwork and collaboration within the operational team.

    Specific Operational Tasks (Examples)

    • Scheduling staff
    • Ordering supplies, inventory management
    • Managing equipment maintenance and repair
    • Handling customer inquiries and complaints
    • Tracking and resolving production issues
    • Monitoring quality control metrics
    • Implementing safety procedures and policies
    • Reviewing and updating process documents
    • Coordinating transportation and logistics
    • Dealing with vendor relations and contracts
    • Addressing security concerns related to operations
    • Training employees on new procedures, technologies, or systems
    • Conducting performance evaluations and setting goals for team members.
    • Ensuring compliance with operational manuals and legal requirements
    • Identifying and addressing waste or inefficiencies in processes.
    • Investigating and rectifying errors.
    • Keeping up-to-date with latest industry developments and best practices.

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    Description

    Dalam kuis ini, Anda akan menjelajahi tanggung jawab harian seorang Pengelola Operasi Umum. Topik yang akan dibahas mencakup pengawasan kegiatan operasional, pemantauan efisiensi, dan manajemen sumber daya. Uji pemahaman Anda tentang peran penting ini dalam memastikan kelancaran operasi sehari-hari.

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