29 Questions
What is ADR used as a measure of?
Class
What does limited service lodging focus on?
Closets
How does the text describe the full-service, upscale property?
Superior facilities
Which term is used to describe limited service in a more positive light?
Select service
What type of travelers are more likely to patronize full-service properties according to the text?
Expense-account travelers
What amenities are typically offered by full-service properties according to the text?
Room service and lounges
What is the significance of the traditional practice of throwing away the key when a new hotel opens?
To symbolize that the hotel never closes
Why do commercial hotels face cyclical dips every seven days?
To balance poor weekend occupancy
How has dining in hotels evolved from the past to the present?
From offering basic meals to providing a designed dining experience
What distinguishes early inns from today's hotels in terms of appearance and presentation?
Early inns were indistinguishable from homes, while today's hotels have unique styles and packaging
How has the terminology used for lodging establishments changed over time?
From including only hotels to encompassing a variety of hospitality options
Why did the American Hotel Association evolve into the American Hotel & Lodging Association?
To represent both hotels and motels within the association
What are the three traditional subdivisions of types of hotels?
Commercial, resort, residential
Which group is primarily targeted by commercial hotels?
Businesspersons
What are the two classifications of lodging discussed before types of hotels?
Size and class
Who has traditionally controlled rating systems for hotels worldwide?
U.S. government
What is the largest category of American hotels?
Commercial hotels
Why are commercial guests referred to as the backbone of the entire lodging industry?
They make up the majority of hotel customers
What was the reason given by the attendant for the lack of towels for two days?
The laundry couldn't keep up with the demand because the house was full.
Why did the children take towels from their bath on the final day of their stay?
There were no towels available at the beach or pools.
What caused the family's positive image of the resort to change suddenly?
Finding a charge on the bill for missing towels.
What did the dad express aloud when he saw the $22 charge on the bill?
$22 for two missing towels is unreasonable.
Why did management face criticism in this situation?
For not ensuring enough towels were available during peak times.
Why do many motels from the 1960s era get referred to as 'mom-and-pop'?
Due to their family-owned and operated nature
What were some challenges faced by mom-and-pop motels in the 1960s?
Rising construction costs and difficult financing
How are the class of hotels typically measured?
By Average Daily Rate (ADR) and rating systems
What leads to higher room rates in hotels according to the text?
Better levels of maintenance and additional services
Why has the Average Daily Rate (ADR) been increasing industry-wide for decades?
Driven by inflation
What plays a critical role in determining room rates in hotels?
Location relative to competition
Explore the concept of Average Daily Rate (ADR) and how it is used to classify hotels based on size, type, and location. Learn how different rates in urban and rural areas reflect the class of lodging. Discover the diversity of hotels and the range of services offered to meet the needs of travelers.
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