Telecpe08 Accomodations Operation and Management - Hotel Classification

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Questions and Answers

What is ADR used as a measure of?

  • Type
  • Class (correct)
  • Location
  • Size

What does limited service lodging focus on?

  • Room service
  • Swimming pools
  • Closets (correct)
  • Exercise facilities

How does the text describe the full-service, upscale property?

  • Lobby vending machines
  • New language
  • Superior facilities (correct)
  • Minimum price

Which term is used to describe limited service in a more positive light?

<p>Select service (B)</p> Signup and view all the answers

What type of travelers are more likely to patronize full-service properties according to the text?

<p>Expense-account travelers (C)</p> Signup and view all the answers

What amenities are typically offered by full-service properties according to the text?

<p>Room service and lounges (B)</p> Signup and view all the answers

What is the significance of the traditional practice of throwing away the key when a new hotel opens?

<p>To symbolize that the hotel never closes (B)</p> Signup and view all the answers

Why do commercial hotels face cyclical dips every seven days?

<p>To balance poor weekend occupancy (A)</p> Signup and view all the answers

How has dining in hotels evolved from the past to the present?

<p>From offering basic meals to providing a designed dining experience (C)</p> Signup and view all the answers

What distinguishes early inns from today's hotels in terms of appearance and presentation?

<p>Early inns were indistinguishable from homes, while today's hotels have unique styles and packaging (D)</p> Signup and view all the answers

How has the terminology used for lodging establishments changed over time?

<p>From including only hotels to encompassing a variety of hospitality options (B)</p> Signup and view all the answers

Why did the American Hotel Association evolve into the American Hotel & Lodging Association?

<p>To represent both hotels and motels within the association (B)</p> Signup and view all the answers

What are the three traditional subdivisions of types of hotels?

<p>Commercial, resort, residential (E)</p> Signup and view all the answers

Which group is primarily targeted by commercial hotels?

<p>Businesspersons (B)</p> Signup and view all the answers

What are the two classifications of lodging discussed before types of hotels?

<p>Size and class (C)</p> Signup and view all the answers

Who has traditionally controlled rating systems for hotels worldwide?

<p>U.S. government (D)</p> Signup and view all the answers

What is the largest category of American hotels?

<p>Commercial hotels (E)</p> Signup and view all the answers

Why are commercial guests referred to as the backbone of the entire lodging industry?

<p>They make up the majority of hotel customers (D)</p> Signup and view all the answers

What was the reason given by the attendant for the lack of towels for two days?

<p>The laundry couldn't keep up with the demand because the house was full. (C)</p> Signup and view all the answers

Why did the children take towels from their bath on the final day of their stay?

<p>There were no towels available at the beach or pools. (B)</p> Signup and view all the answers

What caused the family's positive image of the resort to change suddenly?

<p>Finding a charge on the bill for missing towels. (D)</p> Signup and view all the answers

What did the dad express aloud when he saw the $22 charge on the bill?

<p>$22 for two missing towels is unreasonable. (D)</p> Signup and view all the answers

Why did management face criticism in this situation?

<p>For not ensuring enough towels were available during peak times. (A)</p> Signup and view all the answers

Why do many motels from the 1960s era get referred to as 'mom-and-pop'?

<p>Due to their family-owned and operated nature (C)</p> Signup and view all the answers

What were some challenges faced by mom-and-pop motels in the 1960s?

<p>Rising construction costs and difficult financing (A)</p> Signup and view all the answers

How are the class of hotels typically measured?

<p>By Average Daily Rate (ADR) and rating systems (B)</p> Signup and view all the answers

What leads to higher room rates in hotels according to the text?

<p>Better levels of maintenance and additional services (D)</p> Signup and view all the answers

Why has the Average Daily Rate (ADR) been increasing industry-wide for decades?

<p>Driven by inflation (C)</p> Signup and view all the answers

What plays a critical role in determining room rates in hotels?

<p>Location relative to competition (C)</p> Signup and view all the answers

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