Telecpe08 Accomodations Operation and Management - Hotel Classification
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Questions and Answers

What is ADR used as a measure of?

  • Type
  • Class (correct)
  • Location
  • Size
  • What does limited service lodging focus on?

  • Room service
  • Swimming pools
  • Closets (correct)
  • Exercise facilities
  • How does the text describe the full-service, upscale property?

  • Lobby vending machines
  • New language
  • Superior facilities (correct)
  • Minimum price
  • Which term is used to describe limited service in a more positive light?

    <p>Select service</p> Signup and view all the answers

    What type of travelers are more likely to patronize full-service properties according to the text?

    <p>Expense-account travelers</p> Signup and view all the answers

    What amenities are typically offered by full-service properties according to the text?

    <p>Room service and lounges</p> Signup and view all the answers

    What is the significance of the traditional practice of throwing away the key when a new hotel opens?

    <p>To symbolize that the hotel never closes</p> Signup and view all the answers

    Why do commercial hotels face cyclical dips every seven days?

    <p>To balance poor weekend occupancy</p> Signup and view all the answers

    How has dining in hotels evolved from the past to the present?

    <p>From offering basic meals to providing a designed dining experience</p> Signup and view all the answers

    What distinguishes early inns from today's hotels in terms of appearance and presentation?

    <p>Early inns were indistinguishable from homes, while today's hotels have unique styles and packaging</p> Signup and view all the answers

    How has the terminology used for lodging establishments changed over time?

    <p>From including only hotels to encompassing a variety of hospitality options</p> Signup and view all the answers

    Why did the American Hotel Association evolve into the American Hotel & Lodging Association?

    <p>To represent both hotels and motels within the association</p> Signup and view all the answers

    What are the three traditional subdivisions of types of hotels?

    <p>Commercial, resort, residential</p> Signup and view all the answers

    Which group is primarily targeted by commercial hotels?

    <p>Businesspersons</p> Signup and view all the answers

    What are the two classifications of lodging discussed before types of hotels?

    <p>Size and class</p> Signup and view all the answers

    Who has traditionally controlled rating systems for hotels worldwide?

    <p>U.S. government</p> Signup and view all the answers

    What is the largest category of American hotels?

    <p>Commercial hotels</p> Signup and view all the answers

    Why are commercial guests referred to as the backbone of the entire lodging industry?

    <p>They make up the majority of hotel customers</p> Signup and view all the answers

    What was the reason given by the attendant for the lack of towels for two days?

    <p>The laundry couldn't keep up with the demand because the house was full.</p> Signup and view all the answers

    Why did the children take towels from their bath on the final day of their stay?

    <p>There were no towels available at the beach or pools.</p> Signup and view all the answers

    What caused the family's positive image of the resort to change suddenly?

    <p>Finding a charge on the bill for missing towels.</p> Signup and view all the answers

    What did the dad express aloud when he saw the $22 charge on the bill?

    <p>$22 for two missing towels is unreasonable.</p> Signup and view all the answers

    Why did management face criticism in this situation?

    <p>For not ensuring enough towels were available during peak times.</p> Signup and view all the answers

    Why do many motels from the 1960s era get referred to as 'mom-and-pop'?

    <p>Due to their family-owned and operated nature</p> Signup and view all the answers

    What were some challenges faced by mom-and-pop motels in the 1960s?

    <p>Rising construction costs and difficult financing</p> Signup and view all the answers

    How are the class of hotels typically measured?

    <p>By Average Daily Rate (ADR) and rating systems</p> Signup and view all the answers

    What leads to higher room rates in hotels according to the text?

    <p>Better levels of maintenance and additional services</p> Signup and view all the answers

    Why has the Average Daily Rate (ADR) been increasing industry-wide for decades?

    <p>Driven by inflation</p> Signup and view all the answers

    What plays a critical role in determining room rates in hotels?

    <p>Location relative to competition</p> Signup and view all the answers

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