Podcast
Questions and Answers
What ensures the right number of people are scheduled and adjusts as needed?
What ensures the right number of people are scheduled and adjusts as needed?
MIC reviews the daily schedule and evaluates customer service needs vs. scheduled; confirms prep cycles.
How does the MIC use the deployment chart?
How does the MIC use the deployment chart?
To assign Team Members specific tasks.
What does the MIC communicate for the shift?
What does the MIC communicate for the shift?
Shift goals.
What does the MIC use to track and post day part results?
What does the MIC use to track and post day part results?
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Who teaches you to activate and deactivate the restaurant alarm system?
Who teaches you to activate and deactivate the restaurant alarm system?
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What does completing a pest walk require?
What does completing a pest walk require?
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What should you do to access the Answer System?
What should you do to access the Answer System?
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How can the MIC assist with the learning zone?
How can the MIC assist with the learning zone?
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What does the MIC complete during the customer satisfaction walk?
What does the MIC complete during the customer satisfaction walk?
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How does the MIC adjust people or ingredients when sales trend above or below plan?
How does the MIC adjust people or ingredients when sales trend above or below plan?
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What two items does MIC need to inventory at the end of the day?
What two items does MIC need to inventory at the end of the day?
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What communication technique does the MIC use to direct Team Members?
What communication technique does the MIC use to direct Team Members?
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What should be reviewed with the daily/weekly count sheet?
What should be reviewed with the daily/weekly count sheet?
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What should be checked before a shift change?
What should be checked before a shift change?
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What does the MIC coach Food Champions on?
What does the MIC coach Food Champions on?
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How does the MIC ensure food safety standards are met?
How does the MIC ensure food safety standards are met?
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How should customer complaints be resolved?
How should customer complaints be resolved?
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What should you do if there is a bottleneck at the window?
What should you do if there is a bottleneck at the window?
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What should you do if sales trend below plan?
What should you do if sales trend below plan?
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Why is it important to keep accurate inventory counts?
Why is it important to keep accurate inventory counts?
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What happens if an employee is injured?
What happens if an employee is injured?
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Study Notes
Scheduling and Staffing
- MIC ensures proper staffing by reviewing daily schedules and adjusting based on customer service needs.
- Utilizes deployment charts to assign specific tasks to Team Members, including secondary or cleaning tasks throughout the day.
Communication and Goals
- Communicates shift goals focusing on customer service and secondary task execution.
- Tracks and posts results using HME Timer or dashboard displays, recording outcomes on SWS tracking.
Security and Safety Protocols
- Trains team members on how to activate and deactivate the restaurant alarm system.
- Conducts pest walks and is knowledgeable about pest escalation procedures.
Accessing Systems
- Correctly accesses the Answer System for operational needs.
- Demonstrates proficiency in using the Learning Zone for training completion checks and reporting.
Customer Satisfaction Practices
- Executes customer satisfaction walks, adhering to MIC Card guidelines.
- Resolves customer complaints by utilizing role-play scenarios to improve response strategies.
Inventory and Financial Management
- Completes end-of-day inventory counts focusing on two identified items.
- Reviews daily and weekly count sheets to compare actual results against ICOS targets.
Shift Changes and Food Quality
- Completes shift changes by auditing ingredient prep levels, managing drawer settlements, and discussing issues with incoming managers.
- Monitors food and product quality standards, coaching Food Champions on proper techniques and usage.
Food Safety Standards
- Ensures compliance with all food safety standards, including hold times and team behavior.
Bottleneck Identification and Resolution
- Identifies operational bottlenecks, provides coaching, and redeploys team members to eliminate delay points.
Financial Responsibilities
- Executes all financial responsibilities during the shift, ensuring proper cash management and labor monitoring.
Pre-Rush and Daily Goals
- Completes pre-rush tasks to ensure readiness.
- Sets daily goals for Order and Window performance, ensuring the team understands SWS objectives.
Inventory Management Procedures
- Follows FIFO (First In, First Out) procedures for inventory management to maintain food quality.
- Adheres to back door safety procedures, limiting use to trash disposal during daylight hours.
TRED Framework
- Implements TRED: Target Setting, Rush Ready, Equipment Working, and Deployment to optimize operations.
Addressing Operational Challenges
- Responds to bottlenecks at the window or order point by assisting team members with food preparation or customer orders, respectively.
- Adjusts staffing in response to sales trends, including asking team members to leave early or preparing more food for busy periods.
Importance of Inventory Accuracy
- Maintains accurate inventory counts to control food costs effectively.
Incident Response
- In the event of an employee injury, calls 911 if necessary and assists while reporting the incident to Liberty Mutual.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on Taco Bell's MIC certification concepts with these flashcards. Each card challenges you to recall important definitions and responsibilities related to team scheduling and task assignments. Perfect for preparing for the MIC certification exam.
