Taco Bell MIC Certification Flashcards

Questions and Answers

What ensures the right number of people are scheduled and adjusts as needed?

MIC reviews the daily schedule and evaluates customer service needs vs. scheduled; confirms prep cycles.

How does the MIC use the deployment chart?

To assign Team Members specific tasks.

What does the MIC communicate for the shift?

Shift goals.

What does the MIC use to track and post day part results?

HME Timer or dashboard display. Signup and view all the answers

Who teaches you to activate and deactivate the restaurant alarm system?

MIC. Signup and view all the answers

What does completing a pest walk require?

Knowledge of pest escalation procedure. Signup and view all the answers

What should you do to access the Answer System?

Ask MIC to locate the answer system. Signup and view all the answers

How can the MIC assist with the learning zone?

Demonstrates how to check for training completion, reset passwords, and run team matrix reports. Signup and view all the answers

What does the MIC complete during the customer satisfaction walk?

All customer satisfaction walk details using the MIC Card as a guideline. Signup and view all the answers

How does the MIC adjust people or ingredients when sales trend above or below plan?

Per adjusting to the Business Job Aid. Signup and view all the answers

What two items does MIC need to inventory at the end of the day?

Two items for MIC to inventory. Signup and view all the answers

What communication technique does the MIC use to direct Team Members?

Ask, Explain, Check, and Thank. Signup and view all the answers

What should be reviewed with the daily/weekly count sheet?

Pick two items to compare actual results to ICOS target. Signup and view all the answers

What should be checked before a shift change?

Ingredient prep levels, audit and settle drawers, complete shift change in the back of house system. Signup and view all the answers

What does the MIC coach Food Champions on?

Proper food and product quality and related behaviors. Signup and view all the answers

How does the MIC ensure food safety standards are met?

Monitors hold times and coaches the team on food safety behaviors. Signup and view all the answers

How should customer complaints be resolved?

Using the makeup process. Signup and view all the answers

What should you do if there is a bottleneck at the window?

Help team members make food or accept cash. Signup and view all the answers

What should you do if sales trend below plan?

Ask a team member to leave early, don't prep as much. Signup and view all the answers

Why is it important to keep accurate inventory counts?

Accurate counts help control food costs. Signup and view all the answers

What happens if an employee is injured?

Call 911 if needed and assist. Report to Liberty Mutual. Signup and view all the answers

Study Notes

Scheduling and Staffing

MIC ensures proper staffing by reviewing daily schedules and adjusting based on customer service needs.
Utilizes deployment charts to assign specific tasks to Team Members, including secondary or cleaning tasks throughout the day.

Communication and Goals

Communicates shift goals focusing on customer service and secondary task execution.
Tracks and posts results using HME Timer or dashboard displays, recording outcomes on SWS tracking.

Security and Safety Protocols

Trains team members on how to activate and deactivate the restaurant alarm system.
Conducts pest walks and is knowledgeable about pest escalation procedures.

Accessing Systems

Correctly accesses the Answer System for operational needs.
Demonstrates proficiency in using the Learning Zone for training completion checks and reporting.

Customer Satisfaction Practices

Executes customer satisfaction walks, adhering to MIC Card guidelines.
Resolves customer complaints by utilizing role-play scenarios to improve response strategies.

Inventory and Financial Management

Completes end-of-day inventory counts focusing on two identified items.
Reviews daily and weekly count sheets to compare actual results against ICOS targets.

Shift Changes and Food Quality

Completes shift changes by auditing ingredient prep levels, managing drawer settlements, and discussing issues with incoming managers.
Monitors food and product quality standards, coaching Food Champions on proper techniques and usage.

Food Safety Standards

Ensures compliance with all food safety standards, including hold times and team behavior.

Bottleneck Identification and Resolution

Identifies operational bottlenecks, provides coaching, and redeploys team members to eliminate delay points.

Financial Responsibilities

Executes all financial responsibilities during the shift, ensuring proper cash management and labor monitoring.

Pre-Rush and Daily Goals

Completes pre-rush tasks to ensure readiness.
Sets daily goals for Order and Window performance, ensuring the team understands SWS objectives.

Inventory Management Procedures

Follows FIFO (First In, First Out) procedures for inventory management to maintain food quality.
Adheres to back door safety procedures, limiting use to trash disposal during daylight hours.

TRED Framework

Implements TRED: Target Setting, Rush Ready, Equipment Working, and Deployment to optimize operations.

Addressing Operational Challenges

Responds to bottlenecks at the window or order point by assisting team members with food preparation or customer orders, respectively.
Adjusts staffing in response to sales trends, including asking team members to leave early or preparing more food for busy periods.

Importance of Inventory Accuracy

Maintains accurate inventory counts to control food costs effectively.

Incident Response

In the event of an employee injury, calls 911 if necessary and assists while reporting the incident to Liberty Mutual.

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Description

Test your knowledge on Taco Bell's MIC certification concepts with these flashcards. Each card challenges you to recall important definitions and responsibilities related to team scheduling and task assignments. Perfect for preparing for the MIC certification exam.