Taco Bell Manager Training Flashcards

For customer issues, give a drink cup because it takes time to fill while remaking the issue.

<p>Accuracy</p> Signup and view all the answers

<p>2.9 ounces</p> Signup and view all the answers

<p>1.5 ounces of beef, 2 finger pinch of lettuce- 1/2 ounce, 1 finger pinch of cheese- 1/4 ounce</p> Signup and view all the answers

<p>Crunchy Taco</p> Signup and view all the answers

<p>Throw away and remake, do not add to it</p> Signup and view all the answers

<p>75 seconds</p> Signup and view all the answers

<p>Voice of the Customer</p> Signup and view all the answers

<p>75% (area goal 85%)</p> Signup and view all the answers

<p>Email that comes to the store that names an employee that was recognized</p> Signup and view all the answers

<p>Highly Satisfied- 5</p> Signup and view all the answers

<p>1 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register</p> Signup and view all the answers

<p>Front Line</p> Signup and view all the answers

<p>2 on DT line, 1 on Front Line, 1 on DT, and 1 on Front Register</p> Signup and view all the answers

<p>DT Expediter</p> Signup and view all the answers

<p>2 on DT line, 2 on Front Line, 1 on DT, and 1 on Front Register</p> Signup and view all the answers

<p>DT Expediter and Front Line Expediter, splitting the store</p> Signup and view all the answers

<p>Cold Prep (A), Stock and Clean (B), Scheduled Cleaning (C), Serve Guests (D), Hot Prep (E), Sweep and Mop (F), Dishes (G), Outside and Restrooms (H)</p> Signup and view all the answers

<p>Learning Zone Trainer</p> Signup and view all the answers

<p>0 hours or better</p> Signup and view all the answers

<p>2.80 MAX</p> Signup and view all the answers

<p>100% Trained in all categories</p> Signup and view all the answers

<p>33-40 degrees</p> Signup and view all the answers

<p>165 degrees</p> Signup and view all the answers

<p>Must temp 1 bag of each item and temp must be 165 minimum and must be poured in the pan and temp taken</p> Signup and view all the answers

<p>Put thermometer between 2 bags of product and must be below 40 degrees</p> Signup and view all the answers

<p>100 degrees</p> Signup and view all the answers

<p>120 degrees</p> Signup and view all the answers

<p>2 - Food Safety and Operations</p> Signup and view all the answers

<ul> <li>Food Safety 0-9 pass, 10-14 w/ success plan, 15 or more and 1 significant is a fail - Operations green= 85%, Yellow= 73-84.99%, Red= 0-72.99%</li> </ul> Signup and view all the answers

<p>Review (A), Customer Operations (B), Evaluation (C)</p> Signup and view all the answers

<p>Chicken Quesadilla (A), Crunchwrap Supreme (B), Bean Burrito (C), Crunchy Taco (D), 5 Layer Burrito (E), Mexican Pizza (F)</p> Signup and view all the answers

<p>3</p> Signup and view all the answers

<ol> <li>Not temping food out of Rethermalizer, 2. Not washing hands, 3. No thermometer</li> </ol> Signup and view all the answers

A customer service strategy: Believe, Listen, Apologize, Satisfy, Thank

Quality standards: Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed

2.9 ounces, including 1.5 ounces beef

75 seconds per order

75% customer satisfaction, 85% area goal

Highest VOC rating (5)

1 Drive-Thru, 1 Front Line, 2 Front Register; manager at Front Line

2 Drive-Thru, 1 Front Line, 2 Front Register; manager at DT Expediter

2 Drive-Thru, 2 Front Line, managers at DT & Front Line

8-step sequence: Serve, Stock/Clean, Outside/Restrooms, Sweep, Hot Prep, Dishes, Cold Prep, Scheduled Cleaning

Tracy

0 hours or better

Maximum 2.80

33-40 degrees

165 degrees or above

Handwashing sinks 100 degrees; other sinks 120 degrees

Customer Operations Review and Evaluation, with Food Safety & Operations

0-9 (pass), 10-14 (success plan), 15 or more (fail)

Green (85%), Yellow (73-84.99%), Red (0-72.99%)

Bean Burrito, Crunchy Taco, Crunchwrap Supreme, Mexican Pizza, Chicken Quesadilla, 5 Layer Burrito

Not checking temperatures, not washing hands, faulty thermometers

100% training completion