3.05.02 Supervisor Standards and Responsibilities
31 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

According to Policy 3.05.02, what standard of conduct are supervisors held to as management representatives?

  • A relaxed standard to foster a friendly work environment.
  • A high standard of respect, courtesy, and other standards of conduct. (correct)
  • No specific standard of conduct is mentioned in this policy.
  • A standard of minimal interaction to maintain objectivity.

Which of the following best describes a supervisor's expected level of knowledge regarding applicable regulations and policies?

  • Supervisors are expected to be familiar with all laws, ordinances, city and department policies, procedures, guidelines, and MOUs applicable to their employees. (correct)
  • Supervisors are only expected to understand the policies directly related to their specific role.
  • Supervisors are expected to consult with their own supervisors on all policy-related matters.
  • Supervisors are expected to have a general awareness, but not necessarily detailed knowledge.

Which of the following is NOT explicitly listed as a primary function of a supervisor according to Policy 3.05.02?

  • Recognizing employee and work group successes.
  • Identifying and communicating workplace goals and objectives.
  • Listening to and seriously considering employee suggestions and recommendations.
  • Disciplining employees in public to set an example. (correct)

What is the policy's guidance regarding a supervisor's non-supervisory duties?

<p>Supervisors should not regularly ignore or set aside supervisory responsibilities due to non-supervisory duties. (B)</p> Signup and view all the answers

How does Policy 3.05.02 address employee privacy?

<p>Supervisors must understand and comply with medical privacy requirements and respect general privacy concerns. (A)</p> Signup and view all the answers

According to Policy 3.05.02, how should supervisors approach counseling individual employees?

<p>Counseling should be conducted in a private setting, as appropriate. (B)</p> Signup and view all the answers

What does Policy 3.05.02 state regarding departmental processes related to supervisory responsibilities?

<p>Departments may implement departmental processes or practices consistent with the policy and other applicable regulations. (D)</p> Signup and view all the answers

A department is developing processes to address supervisory responsibilities. Which of the following areas could these processes address, according to Policy 3.05.02?

<p>Recordkeeping requirements associated with employee supervision. (A)</p> Signup and view all the answers

What is the primary expectation of supervisors regarding employee performance management, according to city policy?

<p>To provide regular, meaningful, and objective job-related feedback to employees. (B)</p> Signup and view all the answers

Which type of employee record should NOT be forwarded to Human Resources for inclusion in an employee's official personnel file?

<p>Records of non-disciplinary intervention (C)</p> Signup and view all the answers

A supervisor notices an employee is struggling with new software essential for their tasks. According to the guidelines, what is the supervisor's MOST appropriate initial response?

<p>Encourage the employee to participate in relevant training courses offered by the department or Employees’ University. (A)</p> Signup and view all the answers

A city department is implementing new record-keeping practices. According to the policy, what must department directors do regarding employee records?

<p>Implement practices for supervisors to maintain various records, including training, recognition, and job directions. (D)</p> Signup and view all the answers

An employee provides a suggestion that leads to significant cost savings for the department. Which of the following records should the supervisor maintain regarding this suggestion?

<p>A record of employee suggestions. (D)</p> Signup and view all the answers

If a supervisor creates a written commendation for an employee, what action should be taken with this document?

<p>It should be forwarded to human resources for inclusion in the employee's official personnel file. (B)</p> Signup and view all the answers

What should a supervisor do with documents containing employee medical information?

<p>Forward them to human resources for inclusion in the employee’s medical records file. (D)</p> Signup and view all the answers

A supervisor is preparing an employee's performance evaluation. What is a key principle they should follow, according to city expectations?

<p>Provide meaningful and objective job-related feedback. (B)</p> Signup and view all the answers

A supervisor is faced with balancing multiple employee suggestions, each with varying degrees of feasibility and impact. What should they do?

<p>Evaluate each suggestion fairly, considering feasibility, impact, and alignment with workplace goals. (C)</p> Signup and view all the answers

How should supervisors address situations where an employee's performance is suffering due to a lack of clarity regarding their job assignments and tasks?

<p>Communicate job assignments and tasks in clear and specific terms, including timelines and objectives. (A)</p> Signup and view all the answers

A department aims to enhance its processes for ensuring constant vigilance regarding workplace safety. Which action aligns with policy guidelines?

<p>Implement a system for employees to report safety concerns to designated staff. (C)</p> Signup and view all the answers

An employee consistently demonstrates exceptional performance and frequently exceeds expectations. How should a supervisor respond?

<p>Recognize the employee’s successes and contributions. (A)</p> Signup and view all the answers

A supervisor is determining which training programs an employee should attend. What primary factors should guide the supervisor's decision?

<p>The skills needed for assigned duties and relevant city/department policies. (C)</p> Signup and view all the answers

What approach should supervisors take when addressing minor workplace disruptions among employees?

<p>Implement processes to facilitate the resolution of workplace disruptions. (D)</p> Signup and view all the answers

When can supervisors regularly ignore or set aside their supervisory responsibilities?

<p>Supervisors should not regularly ignore or set aside supervisory responsibilities due to non-supervisory duties. (B)</p> Signup and view all the answers

What is a supervisor's responsibility regarding employee career development?

<p>To provide support for each employee's career development, as appropriate. (D)</p> Signup and view all the answers

According to city policy, what is expected of supervisors in regards to providing feedback to employees?

<p>Providing meaningful and objective job-related feedback on a regular basis. (C)</p> Signup and view all the answers

A supervisor is unsure whether a city policy applies to a specific situation. What is their responsibility?

<p>Consult with city and department policies, procedures, and guidelines. (D)</p> Signup and view all the answers

A supervisor keeps records of employee training, commendations, and performance evaluations. According to the policy, which of these records should be forwarded to Human Resources to be included in the employee's official personnel file?

<p>Performance evaluations. (C)</p> Signup and view all the answers

A supervisor wants to formally recognize an employee's outstanding contribution to a project. Following policy guidelines, what is the correct procedure for handling the written commendation?

<p>Forward the written commendation to Human Resources for inclusion in the employee's official personnel file (optional). (A)</p> Signup and view all the answers

What is the required procedure for handling documents containing an employee's medical information?

<p>Forward the documents to Human Resources for inclusion in the employee’s medical records file. (D)</p> Signup and view all the answers

A department director is implementing new record-keeping practices for supervisors. Which of the following types of employee-related records should supervisors maintain within the department?

<p>Records of non-disciplinary intervention. (D)</p> Signup and view all the answers

Regarding employee suggestions for improvement, what type of records are department directors expected to have supervisors maintain?

<p>All employee suggestions. (D)</p> Signup and view all the answers

Flashcards

Supervisor Standards

Supervisors are held to a high standard of respect, courtesy, and conduct, serving as examples for others.

Supervisor Knowledge

Familiarity with relevant laws, ordinances, city and department policies, procedures, guidelines, and MOUs.

Primary Supervisory Functions

Identifying workplace goals, communicating job assignments, overseeing implementation, setting expectations, and recognizing successes.

Employee Suggestions

Listening to and seriously considering employee suggestions and recommendations.

Signup and view all the flashcards

Prioritize Responsibilities

Supervisors should prioritize supervisory duties over non-supervisory tasks.

Signup and view all the flashcards

Employee Privacy

Respecting employees' privacy concerns and complying with medical privacy requirements.

Signup and view all the flashcards

Private Counseling

Conduct counseling of individual employees in a private setting, as appropriate.

Signup and view all the flashcards

Departmental Processes

Recordkeeping, chain-of-command, workplace safety vigilance, resolution of workplace disruptions.

Signup and view all the flashcards

Supervisor's Role in Employee Training

Ensuring employees receive necessary training for their duties, city ordinances, policies, procedures, and departmental guidelines.

Signup and view all the flashcards

Supervisor's Role in Career Development

Supporting each employee in their professional growth and skill enhancement within the organization.

Signup and view all the flashcards

Meaningful Feedback

Providing regular, meaningful, and objective job-related feedback to employees.

Signup and view all the flashcards

Supervisor-Maintained Records

Records of employee training, recognition, job direction, suggestions, and resource support requests.

Signup and view all the flashcards

HR-Filed Employee Records

Written commendations, performance evaluations, and disciplinary letters.

Signup and view all the flashcards

Medical Record Handling

Maintaining employee medical information separately from general personnel files.

Signup and view all the flashcards

Commendation

Document given to employees to praise the good work that they do.

Signup and view all the flashcards

Performance Evaluations

Documents discussing employee performance expectations and achievements

Signup and view all the flashcards

Supervisor Conduct

Supervisors must act as role models, adhering to high standards of behavior.

Signup and view all the flashcards

Communicate Workplace Goals

Involves identifying goals, methods and action plans.

Signup and view all the flashcards

Communicate Job Tasks

Communicating specific job assignments and tasks, including timelines and objectives.

Signup and view all the flashcards

Oversee Implementation

Overseeing the correct implementation of direction given to employees.

Signup and view all the flashcards

Set Attendance Expectations

Setting expectations and approving employee time for payroll.

Signup and view all the flashcards

Recognize Successes

Recognizing employee and work group successes.

Signup and view all the flashcards

Respect Employee Privacy

Being respectful of the privacy concerns of employees.

Signup and view all the flashcards

Comply with Medical Privacy

Supervisors should ensure they follow correct procedures and laws when dealing with employee medical information.

Signup and view all the flashcards

Performance Management

Formal process where supervisors give regular, objective feedback to employees about their performance, per city policy.

Signup and view all the flashcards

Department Record-Keeping

Department directors should implement practices for supervisors to keep records on employee training, recognition, suggestions, and disciplinary actions.

Signup and view all the flashcards

HR Filing of Employee Records

Records like commendations, evaluations, and disciplinary letters are sent to HR to be included in the employee's official file.

Signup and view all the flashcards

Medical Record Security

Documents containing employee medical information are sent to HR for inclusion in the employee’s medical records file.

Signup and view all the flashcards

Encouraging Training

Supervisors promote employee participation in courses offered by the department and Employees’ University.

Signup and view all the flashcards

Career Development Support

Supervisors are encouraged to provide each employee with support in their career development.

Signup and view all the flashcards

Objective Job Feedback

Supervisors provide job-related feedback to employees consistently and based on objective observations.

Signup and view all the flashcards

Confidentiality

Documents of non-disciplinary intervention should not be forwarded or maintained in the official personnel files

Signup and view all the flashcards

Study Notes

  • Policy 3.05.02 outlines supervisor standards and responsibilities, providing guidance for expectations of supervisors as management representatives.

General Expectations

  • Supervisors must maintain high standards of respect and courtesy.
  • Supervisors should act as role models.
  • Supervisors need to know all applicable laws, ordinances, city and department policies, procedures, guidelines, and MOUs.

Primary Functions

  • Identifying and communicating workplace goals, methods, and resources.
  • Communicating specific job assignments with timelines and objectives.
  • Overseeing the implementation of directions for employees.
  • Setting employee attendance expectations and review/approve employee time for payroll.
  • Acknowledging employee and workgroup successes.
  • Listening to and considering employee feedback is essential.
  • Supervisors should not ignore their supervisory responsibilities due to non-supervisory duties.

Employee Privacy

  • Employee privacy concerns must be respected.
  • Supervisors must understand and comply with medical privacy requirements.
  • Employee counseling should occur in private, as appropriate.

Departmental Implementation

  • Departments can implement processes or practices addressing supervisory responsibilities that align with the policy and other applicable statutes, ordinances, policies, and procedures
  • Recordkeeping needs associated with employee supervision.
  • Chain-of-command/supervisory span of control within each department should be clear.
  • Processes should ensure constant vigilance regarding workplace safety and reporting of concerns to designated staff.
  • Processes to address workplace disruptions need to be ready to go.

Employee Training

  • Supervisors should promote employee involvement in courses offered by their department and the Employees' University.
  • Training should cover skills for assigned duties, city ordinances, policies, procedures, and guidelines.
  • Supervisors should support employee career development.

Employee Performance

  • City policy 3.04.02 dictates that supervisors provide regular, meaningful, and objective job-related feedback.

Records

  • Department directors should implement practices to maintain records, including:
    • Training and education records of employees.
    • Employee recognition records.
    • Specific job or task direction given to groups or individuals.
    • Employee suggestions.
    • Resource support requests from employees.
    • Supervisor job performance evaluations.
    • Intervention records (disciplinary and non-disciplinary).
  • Employee records to be forwarded to human resources include:
    • Written commendations or recognition (optional).
    • Performance or similar evaluations.
    • Disciplinary letters issued under city policies and procedures. Non-disciplinary intervention records should not be forwarded or maintained in the official personnel files.
  • Documents containing employee medical information should be sent to human resources for inclusion in the employee's medical records file.

Disciplinary Action

  • Department directors must ensure compliance with the policy through training and supervision.
  • Violations may result in disciplinary action, following the city's discipline and appeals guidelines.
  • Supervisors who fail to comply with this policy may be disciplined in accordance with discipline and appeals guidelines.

References and Effective Date

  • Current references include policies on personnel records access, performance management, and discipline/appeals guidelines.
  • Policy references include 3.01.08 Personnel Records Access, 3.04.02 Performance Management, 3.05.03 Discipline and Appeals Guidelines.
  • The policy was initially effective December 13, 1995, and approved December 31, 2016.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

Supervisor Standards and Responsibilities - HR Policy PDF

Description

Policy 3.05.02 outlines supervisor standards, responsibilities, and general expectations. It covers workplace goals, job assignments, and employee attendance. Supervisors must respect employee privacy concerns.

More Like This

Use Quizgecko on...
Browser
Open
Browser
Browser