Podcast
Questions and Answers
Why is it important to remain silent at the start of a conversation with a student?
Why is it important to remain silent at the start of a conversation with a student?
- To ensure the student's comfort by avoiding overwhelming them with inquiries.
- To actively listen and document keywords that will inform the conversation. (correct)
- To provide the student an opportunity to consider available options.
- To let the student direct the conversation without any interruption.
How should a Student Advisor address a student's concerns about conflicting advice from other sources?
How should a Student Advisor address a student's concerns about conflicting advice from other sources?
- Encourage the student to value their friends' advice over those of the sales team.
- Disregard the concern entirely and proceed to the next subject.
- Acknowledge the validity of the advice then offer a counter perspective. (correct)
- Immediately dismiss the other opinions and focus on their own advice.
Why is it crucial for a Student Advisor to ask the student about their next steps at the end of a call?
Why is it crucial for a Student Advisor to ask the student about their next steps at the end of a call?
- To verify the student's dedication to the program prior to ending the conversation.
- To gather additional personal details for subsequent interactions.
- To ensure the student has a clear understanding of the program's cost breakdown.
- To assist the student in claiming ownership of their choice and navigate them toward following steps. (correct)
Following an initial commitment, why is it important to understand the actual steps involved in the sales process?
Following an initial commitment, why is it important to understand the actual steps involved in the sales process?
What does it mean when a university is marked with "red" color coding?
What does it mean when a university is marked with "red" color coding?
If a Student Advisor experiences anxiety during calls, what is the most important thing they should do to improve?
If a Student Advisor experiences anxiety during calls, what is the most important thing they should do to improve?
Which phrase is recommended to avoid during a conversation because it may cause hesitation or awkwardness?
Which phrase is recommended to avoid during a conversation because it may cause hesitation or awkwardness?
What is the recommended approach for initiating a call during training?
What is the recommended approach for initiating a call during training?
What benefit does the 3CX app provide for telesales calls ?
What benefit does the 3CX app provide for telesales calls ?
What should a Student Advisor do when a potential student says they have spoken to other agencies?
What should a Student Advisor do when a potential student says they have spoken to other agencies?
Why is understanding educational terms like "triple science" and "IGCSE" emphasized during student calls?
Why is understanding educational terms like "triple science" and "IGCSE" emphasized during student calls?
According to the material, how should a Student Advisor respond when a student says they don't want to take any exams upon returning to the UK?
According to the material, how should a Student Advisor respond when a student says they don't want to take any exams upon returning to the UK?
Why it is emphasized the importance of understanding cultural backgrounds, like whether a student is Muslim or Christian?
Why it is emphasized the importance of understanding cultural backgrounds, like whether a student is Muslim or Christian?
According to the training, what approach should be taken when discussing other agencies with potential clients?
According to the training, what approach should be taken when discussing other agencies with potential clients?
What is a key differentiator that Medlining Students offers compared to their competitors?
What is a key differentiator that Medlining Students offers compared to their competitors?
What is main reason for students to choose Medlining Students over other agencies?
What is main reason for students to choose Medlining Students over other agencies?
When handling competition from other agencies, what strategy is suggested?
When handling competition from other agencies, what strategy is suggested?
What is the fee for applying to a second university option addition to the first one in our student service?
What is the fee for applying to a second university option addition to the first one in our student service?
When considering universities in Bulgaria and Latvia, what is one of the features mentioned as important?
When considering universities in Bulgaria and Latvia, what is one of the features mentioned as important?
How should you handle a situation where a client asks the same question more than once during a call?
How should you handle a situation where a client asks the same question more than once during a call?
Why is it important to transition smoothly between questions during a call with a client?
Why is it important to transition smoothly between questions during a call with a client?
When handling a client who expresses uncertainty about studying abroad, how should you frame your response?
When handling a client who expresses uncertainty about studying abroad, how should you frame your response?
What is the main purpose of asking a student about their A-levels before discussing studying abroad?
What is the main purpose of asking a student about their A-levels before discussing studying abroad?
What should a Student Advisor avoid doing during initial conversations with clients?
What should a Student Advisor avoid doing during initial conversations with clients?
What is the key difference between the 5-year and 6-year dental programs in the UK and Bulgaria?
What is the key difference between the 5-year and 6-year dental programs in the UK and Bulgaria?
Which of the following is not a reason why Bulgarian dental schools are considered a "sweet spot" for dental students?
Which of the following is not a reason why Bulgarian dental schools are considered a "sweet spot" for dental students?
In the context of studying dentistry in the European Union, particularly for students from Bulgaria, what does "near automatic recognition" refer to?
In the context of studying dentistry in the European Union, particularly for students from Bulgaria, what does "near automatic recognition" refer to?
What is a key technique emphasized during calls to personalize and engage with the student?
What is a key technique emphasized during calls to personalize and engage with the student?
In the context of Nigerian students transferring from medical schools to universities abroad, what step is required of a student who has completed basic sciences in Nigeria before continuing studies in Europe?
In the context of Nigerian students transferring from medical schools to universities abroad, what step is required of a student who has completed basic sciences in Nigeria before continuing studies in Europe?
What guidance is provided regarding the use of the playbook during calls?
What guidance is provided regarding the use of the playbook during calls?
When a 15-year-old student is unable to attend medical school immediately, what is the recommended course of action?
When a 15-year-old student is unable to attend medical school immediately, what is the recommended course of action?
In the context of the training, what is suggested should be that main focus during the call?
In the context of the training, what is suggested should be that main focus during the call?
During initial contact with a potential student, what background information is most useful to gather?
During initial contact with a potential student, what background information is most useful to gather?
How should you approach a student who is unsure about where to study or is exploring multiple countries?
How should you approach a student who is unsure about where to study or is exploring multiple countries?
Flashcards
Why stay silent at the start?
Why stay silent at the start?
Actively listen and note keywords to guide the conversation.
Conflicting advice from others?
Conflicting advice from others?
Acknowledge validity and give a counter-perspective.
Why ask about next steps?
Why ask about next steps?
Helps students take ownership and guides next actions.
Why emphasis steps after commitment?
Why emphasis steps after commitment?
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"Red" color university means?
"Red" color university means?
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Reducing call nervousness?
Reducing call nervousness?
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Phrase to avoid?
Phrase to avoid?
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Call Introduction Advice
Call Introduction Advice
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3CX app advantages?
3CX app advantages?
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Student spoke to other agencies?
Student spoke to other agencies?
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Why understand "triple science"?
Why understand "triple science"?
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Student avoiding exams?
Student avoiding exams?
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Uncertain clients?
Uncertain clients?
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Handling Competition?
Handling Competition?
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Location Importance?
Location Importance?
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How do options feel?
How do options feel?
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Help students prepare
Help students prepare
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Why not sell Georgia?
Why not sell Georgia?
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Nigerian transfers?
Nigerian transfers?
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Handling Playbook
Handling Playbook
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Handling 15 year old student.
Handling 15 year old student.
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Call Focus
Call Focus
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Information Gathering
Information Gathering
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Science Subjects
Science Subjects
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Approval.
Approval.
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Do not mix up the dates
Do not mix up the dates
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Study Notes
- At the start of a conversation, silence is useful for actively listening and noting keywords to guide the discussion.
- When students voice concerns about conflicting advice, acknowledge the validity of the advice given and then offer a counter-perspective.
- Student Advisors should ask students about their next steps to ensure that the student takes ownership of their decision and guides them toward the next actions.
- Knowing the actual steps involved in the sales process after the initial commitment helps guide students through the application process.
- Red color coding for universities indicates that the university is fully booked for the current year, and no more students can be accepted until the following year.
- To improve when struggling with nervousness during a call, student advisors should practice with peers to build comfort
- Phrases such as "Can you tell me if you have any other questions?" should be avoided, as they can cause hesitation or awkwardness during the conversation
- The call introduction should go directly to the core of the conversation without asking about the student's well-being.
- The 3CX app allows sales agents to make calls without using their personal phone number, provides real-time transcripts of calls and stores call recordings directly in the student's profile.
- When a potential student mentions they have already spoken to other agencies, ask questions about the other options and show how the service differs.
- Understanding terms like "triple science" and "IGCSE" is crucial for understanding the student's educational background and advising appropriately.
- When a student does not want to take any exams upon returning to the UK, direct them to universities in countries that do not require entrance exams but still ask questions to understand the underlying concerns
- Understanding cultural backgrounds helps in tailoring the services to the student's cultural and community needs
- Explore which services the client has already considered and clarify what they need from the agency when discussing agencies with potential clients.
- A key differentiator that Medlining Students offers compared to competitors is full post-application support.
- The main reason for students to choose Medlining Students over other agencies is it's service is fully supported from start to finish, unlike competitors.
- Highlight the unique post-application service Medlining provides when handling competition from other agencies.
- The fee for applying to a second university option (in addition to the first one) is £500.
- The ease of travelling back to the UK is specifically mentioned as an important feature of the universities when considering in Bulgaria and Latvia.
- Handle repeated questions by answering again, rephrasing for clarity, and asking if further clarification is needed.
- Smooth transitions avoid a disjointed conversation and ensure the client doesn't feel confused.
- When handling a client expressing uncertainty, acknowledge their concerns, but focus on the benefits of studying abroad and ask open-ended questions.
- Asking about A-levels helps to understand the student's academic standing and to ensure they meet the necessary requirements.
- Avoid presenting all available services upfront, including pick-up services during initial client conversations.
- The 6-year program in Bulgaria includes a foundation year, while the UK's 5-year program does not.
- The tuition fees are high, but provide a better quality of education is not why Bulgarian dental schools are considered a "sweet spot" for dental students.
- "Near automatic recognition" means students do not need to take a licensing exam when returning to the UK for those who studied dentistry in the European Union, especially for students from Bulgaria.
- Mentioning the student's name continuously throughout the conversation is a key technique to personalize and engage with the student.
- Nigerian students transferring from medical schools to universities abroad, who have completed basic sciences, must start from the first year again because their previous education was considered premed.
- The playbook can be used as a reference to guide calls but should not be read verbatim.
- When dealing with a 15-year-old student who is unable to attend medical school immediately, guide them on which subjects to focus on in their graduation exams and plan for a later application.
- The main focus during the call should be driving the conversation through questions that help qualify the lead and guide the discussion.
- The most important background information to gather early on when qualifying a potential student is the student's academic history and aspirations
- For students unsure about where to study or those exploring multiple countries, understand their needs, academic background, and reasons for studying abroad.
- If an advisor forgets the next question, use the information provided so far to guide the conversation.
- The qualifying budget question can be asked at any point during the call, as long as it flows naturally.
- Ask about the student's plans for practicing and where they want to work after graduation after establishing their academic background but before presenting the offer.
- Offering three options to a student helps guide the student's decision-making by offering a range that suits their needs and budget.
- Introducing a university's location and cultural diversity early helps build rapport by discussing the student's cultural background.
- Asking a potential student how they feel about the options helps gather emotional concerns and ensures needs are met.
- Emphasis needs to be placed on materials to help the student prepare when talking about entrance exams for medical universities.
- Government universities require the IMAT exam, while private ones like Humanitas use their own exam in Italy.
- Medlink Students avoids selling Georgia to West African students because the visa process is difficult.
- Private universities in Italy like Humanitas hold their own exams in February or March.
- Universities in Hungary are recommended for students without science subjects or math in their A-levels.
- Students wanting to complete their clinical rotations in Nigeria must obtain approval from a hospital in Nigeria, and the university will set up a partnership.
- A key requirement for admission to Trakia University in Bulgaria is an entrance exam in chemistry and biology.
- Confusing university application deadlines with class start dates may cause students to miss important deadlines.
- Students may get confused and assume they are being charged twice for the same thing if it is not clarified the difference between an application fee and an agency fee.
- Some universities have entrance exams or interviews. A student could be rejected if they fail these and saying admission is "guaranteed" is mistake
- The tuition fee for Medicine at Medical University of Bialystok is €15,100 per year.
- The University of Novi Sad offers a Dentistry program in Serbia.
- The Medicine program at Comenius University in Bratislava has a duration of 6 years.
- Poznan University of Medical Sciences is located in Poland.
- Biology and Chemistry are mandatory for admission to Riga Stradins University.
- Plovdiv Medical University has a tuition fee of €9,000 per year for Medicine.
- University of Nicosia Medical School in Cyprus offers an English-taught Medicine program.
- Palacky University offers Medicine and Dentistry with an entrance exam.
- The tuition fee for Dentistry at Pavol Jozef Šafárik University in Slovakia is €13,500.
- Petre Shotadze Tbilisi Medical Academy has a tuition fee of $7,000 per year for Medicine in Georgia.
- Riga Stradins University requires an interview as part of admission.
- University of Targu Mures Medical Campus Hamburg in Germany offers Medicine in English.
- Poland and Hungary have the most universities offering English-taught Medicine.
- Comenius University requires students to have 3 A-levels including Biology and Chemistry.
- Medical University of Silesia has an application deadline of July 15th for transfers.
- Charles University First Faculty of Medicine has the highest tuition fee for Medicine in Czech Republic.
- Titu Maiorescu University accepts students in Romania based only on high school grades.
- Medical University of Lodz is a university in Poland has has tuition fee of €14,600 for Dentistry.
- The University of Health Sciences School of Medicine in Antigua & Barbuda, Carribean is ranked as a Top Priority in Tier 1-4.
- The University of Belgrade's academic year begins later in 2024 than the University of Pecs.
- The academic year starts later at the Medical University of Warsaw than at the University of Novi Sad.
- The academic year for first-year students starts earlier at the University of Targu Mures than at the University of Belgrade in 2024.
- The University of Novi Sad will have a longer semester duration than the University of Split for the academic year 2023.
- The academic year for Medicine beings the 24th of September 2024 at the University of Pecs.
- The academic year begins on 1st October 2023 for veterinary medicine at the University of Belgrade.
- The academic year for transfer students beings the 2nd of October 2023 at the University of Belgrade.
- The last day for classes for first-year students is in December 2024 at the Medical University of Warsaw.
- The University of Split will have a later start date for Medicine in October 2024 than the University of Zagreb.
- The University of Targu Mures's academic year starts with first-year students at the start of September 2024.
- The University of Belgrade starts it's academic year on 1st October 2023.
- The University of Belgrade's academic year's starts on 1st October 2023 for transfer students.
- The academic year begins 9th September with first-year students at The University of Targu Mures.
- University of Belgrade starts it's academic year for transfer students first on 1st October 2023.
- There are no age restrictions to apply to Humanitas University, but a student under 18 must have a legal guardian in Italy.
- Located in Poland, the Medical University of Silesia is collecting accreditation accreditation details from world bodies.
- The University of Novi Sad, Faculty of Medicine and Dentistry is listed in the World Directory of Medical Schools and accepts applicants under 18, provided they have finished high school
- Plovdiv Medical University is accredited by NEAA and it is a Bulgarian university is that is not recognized by WFME.
- Semmelweis University of Medicin has accreditation that is valid until 2032 and is recognized by WFME for its Medical Program.
- One of the Universities in Poland that is accredited by Medical Board of New York and California is Poznan University of Medical Sciences.
- Jessenius Faculty of Medicine in Martin has graduation programs that allow students to access USME courses via the ECFMG verification process and is accredited by the Slovak Ministry of Education in Slovakia.
- Nicolaus Copernicus University is accredited by the Ministry of Higher Education in Jordon and it in Poland but is not recognized by WFME.
- Humanitas University in Italy is legally requiring a guardian but currently applying for WFME accreditation.
- Ostrava University is on located in Czechia and is listed on WDOMS and but not yet accredited by WFME.
- Poznan University of Medical Sciences has online application submission.
- Ross University School of Medicine and European University Tbilisi require a personal statement as part of the application process.
- Petre Shotadze Tbilisi Medical Academy is the only university known to have a separate application process for UK students.
- European University Tbilisi and Poznan University of Medical Sciences are the only universities that have both online and in person exams.
- Poznan University of Medical Sciences and Petre Shotadze Tbilisi Medical Academy have a fixed deadline and allow physical submission of hard copy documents.
- Poznan University of Medical Sciences has the earliest deadline for submission of any documents in a scanned form.
- Poznan University of Medical Sciences offers a medical degree program where clinical rotations begin after the third year.
- University of Health Sciences School Of Medicine in Antigua & Barbuda & Shotadze Tbilisi is one of the universities that offers pre-med programs which is equivalent to a foundation year.
- Ross University School of Medicine facilitates training in both Europe and the United States.
- Poznan University of Medical Sciences has partnership clinical programs.
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