Student Advisor Best Practices

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Questions and Answers

What is the primary reason for remaining silent at the start of a conversation with a prospective student?

  • To enable the student to direct the conversation without intervention.
  • To ensure the student feels at ease by avoiding overwhelming them with inquiries.
  • To actively listen and identify keywords for guiding the discussion. (correct)
  • To allow the student to consider their options.

When a student expresses concern about conflicting advice received from others, how should this be addressed?

  • Immediately disregard the opinions of others and emphasize your own advice.
  • Encourage the student to prioritize the advice from their friends over advice from the sales team.
  • Disregard the concern and proceed to the next subject.
  • Acknowledge the validity of their advice but offer an alternative perspective. (correct)

Why is it crucial for a Student Advisor to inquire about a student's intended next steps at the close of a conversation?

  • To verify that the student comprehends the program's cost breakdown.
  • To ascertain the student's dedication to the program before ending the call.
  • To assist the student in assuming responsibility for their choices and steer them toward subsequent actions. (correct)
  • To collect additional personal information for upcoming follow-ups.

Why is it important to have a strong understanding of the specific actions required in the sales process following initial commitment?

<p>To direct the student through the application procedure and eliminate any potential uncertainty. (C)</p> Signup and view all the answers

What does the 'red' color-coding signify for specific universities?

<p>The university's capacity is fully booked for the current academic year. (C)</p> Signup and view all the answers

For a Student Advisor struggling with anxiety during calls, which aspect should be prioritized to improve?

<p>Engage in practice sessions with colleagues to gain confidence. (C)</p> Signup and view all the answers

Which phrase should be avoided?

<p>&quot;Can you tell me if you have any other questions?&quot; (D)</p> Signup and view all the answers

On how to begin a call, what specific guidance was shared?

<p>Go immediately to the main point of the discussion without asking about how they are. (B)</p> Signup and view all the answers

According to the training, what benefit does the 3CX app offer for tele-sales calls?

<p>All of the above. (D)</p> Signup and view all the answers

What should a Student Advisor do if a potential student mentions they have already consulted with other agencies?

<p>Inquire about the other options they're considering and highlight the differences in service. (A)</p> Signup and view all the answers

Why is understanding terms like "triple science" and "IGCSE" important during student calls?

<p>To comprehend the student’s academic background and offer pertinent advice. (D)</p> Signup and view all the answers

How should an advisor respond when a student says they don’t want to take any exams upon returning to the UK?

<p>Direct the student to universities in countries that do not require entrance exams, while asking questions to understand the underlying concerns. (A)</p> Signup and view all the answers

Why it is emphasized the importance of understanding cultural backgrounds?

<p>It helps in tailoring the services to the student's cultural and community needs (A)</p> Signup and view all the answers

What approach should be taken when discussing other agencies with potential clients?

<p>Explore which services the client has already considered and clarify what they need from the agency (D)</p> Signup and view all the answers

What is a key differentiator that Medlining Students offers compared to their competitors?

<p>Full post-application support (D)</p> Signup and view all the answers

What is the main reason for students to choose Medlining Students over other agencies?

<p>The service is fully supported from start to finish, unlike competitors. (D)</p> Signup and view all the answers

What strategy is suggested for handling competition from other agencies?

<p>Highlight the unique post-application service Medlining provides (A)</p> Signup and view all the answers

What is the fee for applying to a second university option?

<p>£500 for the second option (C)</p> Signup and view all the answers

What is specifically mentioned as an important feature of the universities when considering in Bulgaria and Latvia?

<p>The ease of traveling back to the UK (D)</p> Signup and view all the answers

How should you handle a situation where a client asks the same question more than once during a call?

<p>Answer the question again but rephrase your response for clarity and ask if they need further clarification. (B)</p> Signup and view all the answers

Why is it important to transition smoothly between questions during a call with a client?

<p>To avoid making the conversation feel disjointed and ensure the client doesn’t feel confused. (C)</p> Signup and view all the answers

When handling a client who expresses uncertainty about studying abroad, how should you frame your response?

<p>Acknowledge their concerns, but focus on the benefits of studying abroad, and ask open-ended questions to explore their feelings more. (D)</p> Signup and view all the answers

What is the main purpose of asking a student about their A-levels?

<p>To understand the student's academic standing and ensure they meet the necessary requirements. (A)</p> Signup and view all the answers

What should a Student's Advisor avoid doing during initial conversations with clients?

<p>Presenting all available services upfront, including pick-up services. (C)</p> Signup and view all the answers

What is the key difference between the 5-year and 6-year dental programs in the UK and Bulgaria?

<p>The 6-year program in Bulgaria includes a foundation year, while the UK’s 5-year program does not. (C)</p> Signup and view all the answers

Which of the following is not a reason why Bulgarian dental schools are considered a 'sweet spot' for dental students?

<p>The tuition fees are high but provide a better quality of education. (C)</p> Signup and view all the answers

What does 'near automatic recognition' refer to in the context of studying dentistry in the European Union?

<p>Students do not need to take a licensing exam when returning to the UK. (C)</p> Signup and view all the answers

What is a key technique emphasized during calls to personalize?

<p>Mentioning the student's name continuously throughout the conversation (D)</p> Signup and view all the answers

In the context of Nigerian students transferring from medical schools to universities abroad, what must a student who has completed basic sciences in Nigeria do before continuing their studies in Europe?

<p>They must start from the first year again because their previous education was considered premed (B)</p> Signup and view all the answers

What advice is given about handling the playbook?

<p>The playbook can be used as a reference to guide the conversation (D)</p> Signup and view all the answers

When dealing with a 15-year-old student who is unable to attend medical school immediately, what is the recommended course of action?

<p>Guide them on which subjects to focus on in their graduation exams and plan for a later application (A)</p> Signup and view all the answers

What should be the main focus during the call?

<p>Driving the conversation through questions that help qualify the lead and guide the discussion. (A)</p> Signup and view all the answers

When qualifying a potential student, what type of background information is most important to gather early in the conversation?

<p>The student’s academic history and aspirations (B)</p> Signup and view all the answers

How should you approach a student who is unsure about where to study or is exploring multiple countries?

<p>Focus on understanding their needs, academic background, and reasons for studying abroad (B)</p> Signup and view all the answers

What should an advisor do if they forget the next question to ask during a conversation?

<p>Use the information the student has provided so far to guide the next question, without losing track of the conversation. (D)</p> Signup and view all the answers

When is it ideal to ask the qualifying question about the student’s budget in a call?

<p>At any point during the call, as long as the conversation flows naturally (B)</p> Signup and view all the answers

When should a Student Advisor ask about the student's plans for practicing?

<p>After establishing the student's academic background but before presenting the offer (A)</p> Signup and view all the answers

What is the primary reason for offering three options to a student?

<p>To guide the student’s decision-making by offering a range that suits their needs and budget (D)</p> Signup and view all the answers

Why is it important to introduce a university's location?

<p>To build rapport by discussing the student’s cultural background (D)</p> Signup and view all the answers

What is the primary reason for asking a potential student how they feel about the options presented during the conversation?

<p>To gather emotional concerns and make sure their needs are met. (D)</p> Signup and view all the answers

What should a Student Advisor emphasize when talking about entrance exams for medical universities?

<p>That the representative will provide materials (D)</p> Signup and view all the answers

What is the difference between private and government universities in Italy regarding the IMAT exam?

<p>Government universities require the IMAT exam, while private ones like Humanitas use their own exam. (C)</p> Signup and view all the answers

Why do Medlink Students avoid selling Georgia as a destination for students from West Africa?

<p>The visa process for West African students is notoriously difficult (A)</p> Signup and view all the answers

Which of the following best describes the entry process for private universities in Italy like Humanitas?

<p>Private universities such as Humanitas hold their own exams (A)</p> Signup and view all the answers

Which university is recommended for students who do not have science subjects or math in their A-levels?

<p>Universities in Hungary (B)</p> Signup and view all the answers

If a student wants to complete their clinical rotations in Nigeria, what must they do?

<p>The student must obtain approval from a hospital in Nigeria (D)</p> Signup and view all the answers

What is a key requirement for admission to Trakia University in Bulgaria?

<p>An entrance exam in chemistry and biology. (A)</p> Signup and view all the answers

Why is it a mistake to mix up university application deadlines with class start dates?

<p>It may cause students to miss deadline and lose their chance to enroll. (D)</p> Signup and view all the answers

Why is it important to clarify the difference between an application fee and an agency fee?

<p>Students may get confused and assume they are being charged twice for the same thing. (A)</p> Signup and view all the answers

Why is it a mistake to tell a student that their university admission is “guaranteed”?

<p>Some universities have entrance exams or interviews, and failing these could result in rejection. (C)</p> Signup and view all the answers

What is the most important reason for remaining silent at the start of a conversation with a prospective student?

<p>To actively listen and identify guiding keywords for the conversation. (A)</p> Signup and view all the answers

When a student voices worries about conflicting advice, which approach is most recommended?

<p>Acknowledge the other advice, then offer a counter-perspective clarifying the benefits. (C)</p> Signup and view all the answers

Why should a Student Advisor inquire about a student's intended next steps at the end of a call?

<p>To empower the student by helping them take accountability for their decision. (D)</p> Signup and view all the answers

Following initial program commitment, why is grasping the necessary sales process steps important?

<p>To assist the student during application, averting confusion. (D)</p> Signup and view all the answers

What does 'red' color-coding typically indicate for universities in the sales system?

<p>The university is currently at full capacity; applications are closed until next year. (D)</p> Signup and view all the answers

For a Student Advisor feeling anxious on calls, what strategy should be emphasized?

<p>Consistent practice with peers to gain confidence. (A)</p> Signup and view all the answers

Which phrase is best to avoid during calls to prevent awkwardness or hesitation?

<p>&quot;Do you have any more questions for me?&quot; (D)</p> Signup and view all the answers

When beginning a call, what specific instruction about call introductions was shared?

<p>Proceed directly to the main conversation topics. (B)</p> Signup and view all the answers

According to the training, what advantages does the 3CX app offer during sales calls?

<p>Anonymizes agent's personal phone number, stores call recordings directly and provides call transcripts. (B)</p> Signup and view all the answers

What actions should a Student Advisor take if a potential student mentions contact has been made with other agencies?

<p>Inquire about other options considered, highlight differences in service. (C)</p> Signup and view all the answers

Why should a Student Advisor understand educational terms such as 'triple science' and 'IGCSE'?

<p>To appropriately advise based on their academic history. (B)</p> Signup and view all the answers

How should an advisor respond to a student who doesn't want to take any exams returning to the UK?

<p>Pose qualifying questions to understand student concerns and highlight non-entrance exam countries. (D)</p> Signup and view all the answers

Why is it essential to be aware of cultural backgrounds, such as religious affiliation?

<p>To tailor needs. (A)</p> Signup and view all the answers

What approach must be used in the discussion with potential clients?

<p>Show them which areas they need the most. (B)</p> Signup and view all the answers

What benefit do Medlining Students offer over competitors?

<p>Post-application (A)</p> Signup and view all the answers

Why do students choose Medlining?

<p>Start to finish (D)</p> Signup and view all the answers

What strategy can be followed to deal with other agencies?

<p>Superior service (D)</p> Signup and view all the answers

What is the second fee for the second university?

<p>£500 (A)</p> Signup and view all the answers

What features of the Universities are important in Bulgaria and Latvia?

<p>Easy to travel back to UK (C)</p> Signup and view all the answers

What should you do if the client asks the same question again?

<p>Rephrase response and check (A)</p> Signup and view all the answers

Why make the questions transition smoothly?

<p>Not feel confused (A)</p> Signup and view all the answers

How should you address doubt with studying abroad?

<p>Show sympathy and give good benefits (D)</p> Signup and view all the answers

Main purpose of asking them their A levels?

<p>Understand requirements met (B)</p> Signup and view all the answers

What should the advisor skip during the call?

<p>Presenting all available services upfront (B)</p> Signup and view all the answers

The 6-year program that Bulgaria has that differs from the 5-year program in the UK, what is the difference?

<p>Bulgaria program has a foundation year (C)</p> Signup and view all the answers

Which of the following doesn't align with what Bulgaria has to offer for dental students?

<p>High tuition (D)</p> Signup and view all the answers

What does 'near automatic recognition' refer to in EU?

<p>Not mandatory to take a test (B)</p> Signup and view all the answers

What emphasizes calls to personalize and engage?

<p>Continuous name mentions (B)</p> Signup and view all the answers

What a Nigerian student need before transferring to school and continuing their studies?

<p>Start from first year due to previous education being premed (C)</p> Signup and view all the answers

What advice is given with handling of the playbook?

<p>Guide the conversation (A)</p> Signup and view all the answers

When dealing with a 15 year old, what is the recommended course of action?

<p>Guide them on graduation exams (C)</p> Signup and view all the answers

What should the main focus be during the call?

<p>Drive through questioning (C)</p> Signup and view all the answers

When qualifying a potential student, what can determine qualifications?

<p>Student History Aspirations (A)</p> Signup and view all the answers

Unsure where they want to study and explore which country?

<p>Understand background, need, reason (B)</p> Signup and view all the answers

What if I forget the next question during an interview?

<p>Use conversation so far to guide next question. (C)</p> Signup and view all the answers

When is Budget the most ideal question to ask?

<p>Anytime during the call naturally (A)</p> Signup and view all the answers

When plans for Practicing for the student is asked?

<p>Middle. (D)</p> Signup and view all the answers

Why offer 3 options?

<p>guide choice (C)</p> Signup and view all the answers

Why talk location in the beginning?

<p>rapport (C)</p> Signup and view all the answers

Primary reason about how they feel?

<p>Their unmet needs (C)</p> Signup and view all the answers

According to the training, what should a Student’s Advisor emphasize to build trust when talking about entrance exams for medical universities?

<p>Focus on what materials the representative can personally provide. (D)</p> Signup and view all the answers

What differentiates private and government universities in Italy about the IMAT exam?

<p>Government universities require the IMAT exam, while private ones like Humanitas use their own exam. (A)</p> Signup and view all the answers

According to the training, why do Medlink Students avoid selling Georgia to West African students?

<p>The visa process for West African students is notoriously difficult and often results in refusals. (C)</p> Signup and view all the answers

In the end, what's the best way to describe the entry process of private uni's in Italy, such as Humanitas?

<p>You should be able to take them in February or March. (D)</p> Signup and view all the answers

Which university is recommended to students who do not have A-levels in science or math?

<p>University of Hungary (B)</p> Signup and view all the answers

If a student wants to complete their clinical rotations in Nigeria, what is the correct procedure?

<p>The university will set up something with hospital approval (C)</p> Signup and view all the answers

Which test must you take to be accepted to Trakia University in Bulgaria

<p>Chemistry and Biology. (D)</p> Signup and view all the answers

Why is it important to clarify fees?

<p>Charged Twice For Same Thing (C)</p> Signup and view all the answers

Why you should say guaranteed admission?

<p>Entrance Exams may affect (A)</p> Signup and view all the answers

What is the general tuition fee for Medicine for University of Bialystok?

<p>€15,100 (D)</p> Signup and view all the answers

Which University has dentistry in Serbia?

<p>University of Novi Sad (A)</p> Signup and view all the answers

Length of medicine program in Comenius

<p>6 years (C)</p> Signup and view all the answers

What country is Poznan?

<p>Poland (C)</p> Signup and view all the answers

What two subjects at Riga?

<p>Biology &amp; Chemistry (C)</p> Signup and view all the answers

Which has lowest tuition in Bulgaria?

<p>Plovdiv Medical University (C)</p> Signup and view all the answers

University in Cyprus

<p>University of Nicosia Medical School (D)</p> Signup and view all the answers

What University in Czech needs entrance exams?

<p>Palacky University (B)</p> Signup and view all the answers

What tuition for dentistry in Slovakia?

<p>€13,500 (B)</p> Signup and view all the answers

Low tuition Georgia Uni?

<p>Petre Shotadze Tbilisi Medical Academy (D)</p> Signup and view all the answers

Which university requires an interview in order to attend?

<p>Riga Stradins University (C)</p> Signup and view all the answers

Which university from Germany offers medicine in English?

<p>University of Targu Mures Medical Campus Hamburg (A)</p> Signup and view all the answers

Why is pausing in silence suggested at the start of a conversation with a prospective student?

<p>To actively listen and identify key information that will guide the conversation. (A)</p> Signup and view all the answers

How should a Student Advisor address a student's concerns about conflicting advice they've received from other sources?

<p>To acknowledge the other advice, then offer a counter-perspective and the reasoning behind it. (B)</p> Signup and view all the answers

Why is it important for a Student Advisor to inquire about a student's anticipated next steps at the conclusion of a call?

<p>To foster student ownership of their decision and guide them towards concrete actions. (A)</p> Signup and view all the answers

Why is understanding the specific actions required in the sales process after initial commitment considered crucial for Student Advisors?

<p>To effectively steer students through the application process and prevent confusion. (C)</p> Signup and view all the answers

What does 'red' color-coding signify for some universities in the Medlink Students system?

<p>These universities do not except international students until next year. (D)</p> Signup and view all the answers

For a Student Advisor who struggles with anxiety during calls, which improvement aspect should be prioritized?

<p>Engaging in role-playing sessions with colleagues. (C)</p> Signup and view all the answers

Which phrase is generally best to avoid during a student inquiry call?

<p>&quot;Do you have any other questions for me at this time?&quot; (C)</p> Signup and view all the answers

What specific guidance was provided about initiating a call with a potential student?

<p>Address the primary objective of the call without preliminary niceties. (C)</p> Signup and view all the answers

How should a Student Advisor react when a potential student mentions they've already consulted with other agencies?

<p>Inquire about other options explored and differentiate the Medlink service. (D)</p> Signup and view all the answers

Why is it important to be familiar with educational terminologies, like 'triple science' and 'IGCSE,' when speaking with students?

<p>To properly assess the student's academic history and eligibility. (D)</p> Signup and view all the answers

How should a Student Advisor respond to a student who doesn't want to take any exams upon returning to the UK?

<p>Acknowledge the student's concerns, recommend universities that don't require exams, and try to understand the root cause of their feelings. (A)</p> Signup and view all the answers

Why is it crucial to understand the cultural backgrounds of students, such as their religion?

<p>Understanding cultural backgrounds helps in tailoring offerings to the student's cultural and community preferences/needs. (B)</p> Signup and view all the answers

What approach should be taken when discussing other agencies with potential clients, according to training?

<p>Explore the services other agencies have offered and clarify what the client needs. (B)</p> Signup and view all the answers

What benefit does Medlink offer in comparison to competitors?

<p>Post Application Support (A)</p> Signup and view all the answers

Why should any Students choose Medlink over other services?

<p>A fully supported service from start to finish (D)</p> Signup and view all the answers

Which Strategy is best to utilise in handling student's speaking to other agencies?

<p>Emphasize Medlink unique post-application assistance service (C)</p> Signup and view all the answers

How much is the fee for applying to a second university during the student service?

<p>£500 for the second option (A)</p> Signup and view all the answers

What is an important feature when suggesting a school in Bulgaria or Latvia?

<p>The ease of traveling back to the UK (B)</p> Signup and view all the answers

How to proceed when a client asks the same question over and over in calls?

<p>Rephrase what you said and ask if they still need additional clarification (A)</p> Signup and view all the answers

Flashcards

Why stay silent initially?

Actively listen, noting keywords to guide the flow of the conversation effectively.

Conflicting advice?

Acknowledge valid points, then offer an alternative perspective to address concerns.

Ask about next steps?

To ensure ownership of their decision and direct them to the next logical actions.

Know the sales steps?

To smoothly guide students through the admission process, clarifying each step.

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"Red" universities mean?

Indicates the university is fully booked for the current admission cycle.

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Reduce Call Nervousness?

Practice calls with peers to build confidence.

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Phrase to avoid

"Can you tell me if you have any other questions?"

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Initial call approach

Directly address the call's purpose without asking about their well-being.

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3CX app benefit

Make calls without revealing your number; provides transcripts; stores call records.

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Student spoke to agencies?

Ask about other options and differentiate the service you provide.

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Why know "IGCSE"?

To understand the student's education and give relevant advising.

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No UK exams after?

Direct the student to universities that need no UK return exams but dig for underlying concerns.

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Cultural background matters?

To tailor services considering cultural and community requirements.

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Talking Agencies

Discover client's agency considerations and needs.

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Medilink's advantage?

Full post-application support differentiates Medlink Students.

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Why Medlink Students?

The service is fully supported from start to finish unlike competitors.

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Compete with other agencies?

Focus on Medlink's unique post-application service.

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Fee for Second University

It is £500 for the second option.

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Bulgaria and Latvia feature?

The ease of travelling back to the UK

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Client repeats a question?

Answer the question again but rephrase your response for clarity and ask if they need further clarification.

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Smooth Question Transition?

Avoid disjointed conversation; prevents confusion.

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Uncertain about abroad?

Focus on benefits, ask open questions & acknowledge concerns.

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Ask A-level info?

To assess if they meet requirements.

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Avoid these upfront

Presenting all available upfront, including pick-up services.

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5 vs 6-year dental?

Bulgaria's 6 year program includes a foundation year; the UK's does not.

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Not a reason why schools are a sweet spot

The tuition fees are high but provide a better quality of education

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Near automatic recognition

Students do not need to take a licensing exam when returning to the UK.

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Engage with the student

Mentioning the student's name continuously throughout the conversation

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Nigerian students transferring

They must start from the first year again because their previous education was considered premed

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Handling the playbook

The playbook can be used as a reference to guide the conversation but should not be read verbatim

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15-year-old students

Guide them on which subjects to focus on in their graduation exams and plan for a later application

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Call Main Focus

Driving the conversation through questions that help qualify the lead and guide the discussion.

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Qualifying: Key Info

The student’s academic history and aspirations

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Student unsure of destination?

Focus on understanding their needs, academic background, and reasons for studying abroad

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Forget Next Question

Use the information the student has provided so far to guide the next question, without losing track of the conversation.

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When Ask Budget?

At any point during the call, as long as the conversation flows naturally

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Plans After Graduation

After establishing the student's academic background but before presenting the offer

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Offer 3 Options?

To guide the student’s decision-making by offering a range that suits their needs and budget

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Uni location is important

To build rapport by discussing the student’s cultural background and showing understanding of their needs

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How feel about options

To gather emotional concerns and make sure their needs are met.

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Medical entrance exam?

That the representative will provide materials to help the student prepare.

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Italy Exam differences

Government universities require the IMAT exam, while private ones like Humanitas use their own exam.

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Avoid Georgia?

The visa process for West African students is notoriously difficult and often results in refusals.

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Private University Exams

Private universities such as Humanitas hold their own exams, and students can take them in February or March.

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No Science A-Level

Universities in Hungary

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Rotations in Nigeria

The student must obtain approval from a hospital in Nigeria, and the university will set up a partnership.

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Trakia University Admission?

An entrance exam in chemistry and biology.

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Mixing Deadlines?

It may cause students to miss important deadlines and lose their chance to enroll.

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Apps vs Agency Fees

Students may get confused and assume they are being charged twice for the same thing.

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Guaranteed Admission?

Some universities have entrance exams or interviews, and failing these could result in rejection.

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Study Notes

  • Staying silent at the beginning of a conversation allows advisors to actively listen and note keywords to guide the conversation.
  • When a student expresses conflicting advice from others, acknowledge the validity of the advice, then provide a counter-perspective.
  • Asking students about their next steps at the end of the call helps them take ownership of their decision and guides them toward future actions.
  • Understanding the actual steps involved in the sales process is important to guide students through the application process and avoid confusion.
  • "Red" color coding for certain universities indicates they are fully booked for the current year.
  • Practicing with peers is the most important aspect to improve when a Student’s Advisor is struggling with nervousness during a call.
  • Avoid the phrase: "Can you tell me if you have any other questions?", as it can cause hesitation.
  • When introducing a call, start directly with the core of the conversation without asking about their well-being.
  • The 3CX app for tele-sales calls allows the agent to call without using their personal number, provides real-time transcripts, and stores call recordings in the student's profile.
  • When a student mentions they have spoken to other agencies, ask about the other options and show how the service differs.
  • Understanding terms like "triple science" and "IGCSE" is important to understand the student’s educational background and offer relevant advice.
  • When a student does not want to take any exams upon returning to the UK, direct them to universities in countries without entrance exams, while also understanding their underlying concerns.
  • Understanding cultural backgrounds helps in tailoring the services to a student's cultural and community needs.
  • When discussing agencies with potential clients, explore which services the client has already considered and clarify what they need from the agency.
  • A key differentiator that Medlining Students offers compared to their competitors is full post-application support.
  • The main reason for students to choose Medlining Students is that the service is fully supported from start to finish.
  • The strategy for handling competition from other agencies is to highlight the unique post-application service.
  • The fee for applying to a second university option in addition to the first with Medlining is £500.
  • A key feature of universities in Bulgaria and Latvia is the ease of traveling back to the UK.
  • When a client asks the same question more than once, answer again, rephrase for clarity, and ask if they need further clarification.
  • Smooth transitions between questions prevents a disjointed conversation and avoids client confusion.
  • When handling a client uncertain about studying abroad, acknowledge their concerns but focus on the benefits and ask open-ended questions to explore their feelings.
  • Asking about a student's A-levels helps understand their academic standing and ensures they meet the necessary requirements.
  • Student's Advisors should avoid presenting all available services upfront during initial conversations, including pick-up services.
  • The 6-year dental program in Bulgaria includes a foundation year, while the UK’s 5-year program does not offer that.
  • Bulgarian dental schools are considered a "sweet spot" for dental students because the tuition and living fees are lower than other options.
  • "Near automatic recognition" refers to not needing to take a licensing exam when returning to the UK after studying dentistry in the EU.
  • A key technique emphasized during calls to personalize them is mentioning the student's name throughout the conversation.
  • A Nigerian student who has completed basic sciences in Nigeria has to start from the first year again before continuing their studies in Europe.
  • The playbook can be used as a reference to guide the conversation but should not be read verbatim.
  • When dealing with a 15-year-old student who is unable to attend medical school immediately, guide them on which subjects to focus on in their graduation exams and plan for a later application.
  • The main focus during the call should be driving the conversation through questions that help qualify the lead and guide the discussion.
  • When qualifying a student, it is important to gather their academic history and aspirations.
  • When a student is unsure about where to study, determine understand their needs, academic background, and reasons for studying abroad.
  • Advisors should use the student's information to guide the next question, without losing track of the conversation if they forget the next question to ask.
  • Advisors should ask the qualifying question about budget at any point during the call, as long as the conversation flows naturally.
  • Asking about plans for practicing and where they want to work after graduation should occur after establishing academic background but before presenting the offer.
  • 3 options should be offered when presenting university choices to guid the student’s decision-making by offering a range that suits their needs and budget.
  • A universities location and cultural diversity should be introduced early in the conversation to build rapport by discussing the student’s cultural background and showing understanding of their needs.
  • Asking a potential student how they feel about the options presented gathers emotional concerns and makes sure their needs are met.
  • When talking about entrance exams for medical universities, emphasize that the representative will provide materials to help the student prepare.
  • Government universities in Italy require the IMAT exam, while private ones like Humanitas use their own exam.
  • Medlink Students avoid selling Georgia as a destination for students from West Africa because the visa process for West African students is difficult and refusals are common.
  • Private universities such as Humanitas hold their own exams, and students can take them in February or March.
  • Universities in Hungary are recommended to students who do not have science subjects or math in their A-levels.
  • The student must obtain approval from a hospital in Nigeria, and the university will set up a partnership, if a student wants to complete their clinical rotations in Nigeria
  • An entrance exam in chemistry and biology is a key requirement for admission to Trakia University in Bulgaria.
  • It is a mistake to mix up university application deadlines with class start dates, as it may cause students to miss important deadlines and lose their chance to enroll.
  • Application fee and agency fees should be clarified as students may get confused and assume they are being charged twice for the same thing.
  • It is a mistake to tell a student that their university admission is “guaranteed” because some universities have entrance exams or interviews, and failing these could result in rejection.
  • The tuition fee for Medicine at Medical University of Bialystok is €15,100 per year.
  • University of Novi Sad offers a Dentistry program in Serbia.
  • The duration of the Medicine program at Comenius University in Bratislava is 6 years.
  • Poznan University of Medical Sciences is located in Poland.
  • Biology & Chemistry are mandatory for admission to Riga Stradins University.
  • Plovdiv Medical University in Bulgaria has a tuition fee of €9,000 per year for Medicine.
  • University of Nicosia Medical School in Cyprus offers an English-taught Medicine program.
  • Palacky University in Czech offers Medicine and Dentistry with an entrance exam.
  • The tuition fee for Dentistry at Pavol Jozef Šafárik University in Slovakia is €13,500.
  • Petre Shotadze Tbilisi Medical Academy in Georgia has a tuition fee of $7,000 per year for Medicine.
  • Riga Stradins University requires an interview as part of admission.
  • University of Targu Mures Medical Campus Hamburg in Germany offers Medicine in English.
  • Poland & Hungary have the most universities offering English-taught Medicine.
  • Comenius University requires students to have 3 A-levels including Biology and Chemistry.
  • Medical University of Silesia has an application deadline of July 15th for transfers.
  • Charles University First Faculty of Medicine has the highest tuition fee for Medicine in Czech Republic.
  • Titu Maiorescu University in Romania accepts students based only on high school grades.
  • Medical University of Lodz has a first-year tuition fee of €14,600 for Dentistry.
  • University of Health Sciences School of Medicine in Antigua & Barbuda, Carribean, is a Top Priorities in regards to Tier 1 - 4.
  • The University of Belgrade starts earlier than the University of Pecs for Medicine in 2024.
  • Medical University of Warsaw starts later for Medicine than the University of Novi Sad in October 2024
  • For the academic year 2023, the University of Novi Sad has a longer semester duration compared to the University of Split.
  • University of Pecs begins its academic year for Medicine on 24th September 2024.
  • The University of Belgrade begins its academic year for Veterinary Medicine on 1st October 2023
  • The University of Belgrade begins its academic year for transfer students on 2nd October 2023
  • The Medical University of Warsaw has the last day of classes in December 2024 for first-year students
  • University of Split has a later start date for Medicine in October 2024 than the University of Zagreb
  • For first-year students, the academic year at University of Targu Mures starts with first-year students beginning on 9th September 2024 
  • For transfer students, the University of Belgrade starts its academic year on 1st October 2023.
  • Humanitas University has no age limit for applicants but requires students under 18 to have a legal guardian in Italy.
  • Medical University of Silesia is in the process of collecting information about recognition from the WFME and is listed in the World Directory of Medical Schools (WDOMS).
  • University of Novi Sad, Faculty of Medicine and Dentistry in Serbia accepts applicants under the age of 18, provided they have finished high school, and is listed in the World Directory of Medical Schools.
  • Plovdiv Medical University from Bulgaria is not recognized by WFME, but is accredited by the National Evaluation and Accreditation Agency (NEAA).
  • Semmelweis University of Medicine has its accreditation valid until 2032 and is recognized by WFME for its Medical Program.
  • Poznan University of Medical Sciences is accredited by the Medical Board of New York and California but is not recognized by WFME.
  • Jessenius Faculty of Medicine in Martin in Slovakia has graduation programs that allow students to access USME courses via the ECFMG verification process and is accredited by the Slovak Ministry of Education.
  • Nicolaus Copernicus University is accredited by the Ministry of Higher Education in Jordan but is not recognized by WFME.
  • Humanitas University is currently applying for WFME recognition but has a legal requirement for a guardian for applicants under 18.
  • Ostrava University in Czechia is listed in WDOMS, but not yet accredited by WFME.
  • Poznan University of Medical Sciences offers online application submission.
  • Ross University School of Medicine, European University Tbilisi: Universities that require a personal statement as part of the application process.
  • Petre Shotadze Tbilisi Medical Academy is known for having a separate application process for students from the UK.
  • European University Tbilisi, Poznan University of Medical Sciences have both online and in-person entrance exams.
  • Poznan University of Medical Sciences, Petre Shotadze Tbilisi Medical Academy have a fixed deadline for physical documents submission.
  • Poznan University of Medical Sciences has the earliest deadline for the submission of scanned documents.
  • Poznan University of Medical Sciences offers a 6-year medical program with clinical rotations starting in the 3rd year.
  • Petre Shotadze Tbilisi Medical Academy, University of Health Sciences School of Medicine in Antigua & Barbuda: Two universities that offer a pre-medical foundation year as part of their medical program.
  • Ross University School of Medicine offers clinical placements in hospitals in both Europe and the United States during the last two years of the medical program.
  •  Poznan University of Medical Sciences offers a 5-year medical program and has partnerships with hospitals in the UK for clinical training.

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