Student Advisor Skills & Practices

Actively listen and note keywords to guide the conversation.

Acknowledge the validity of others' advice, then provide a counter-perspective.

To help students take ownership of their decision and their next actions.

To guide the student through the application process and avoid confusion.

It shows the university is fully booked for the current year.

Practice with peers to build comfort.

"Can you tell me if you have any other questions?"

Start directly into the core of the conversation, without asking about their well-being.

It allows the sales agent to make calls without using their personal phone number; provides real-time transcripts; stores call recordings directly in the student's profile.

Ask questions about the other options and show how the service differs.

To understand the student's educational background and offer relevant advice.

Direct the student to universities in countries that do not require entrance exams, but still ask questions to understand the underlying concerns.

It helps in tailoring the services to the student's cultural and community needs

Explore which services the client has already considered and clarify what they need from the agency

Full post-application support

The service is fully supported from start to finish, unlike competitors.

Highlight the unique post-application service Medlining provides.

£500 for the second option.

The ease of traveling back to the UK.

Answer the question again but rephrase your response for clarity and ask if they need further clarification.

To avoid making the conversation feel disjointed and ensure the client doesn't feel confused.

Acknowledge their concerns, but focus on the benefits of studying abroad, and ask open-ended questions to explore their feelings more.

To understand the student's academic standing and ensure they meet the necessary requirements.

Presenting all available services upfront, including pick-up services.

The 6-year program in Bulgaria includes a foundation year, while the UK's 5-year program does not.

The tuition fees are high but provide a better quality of education.

Students do not need to take a licensing exam when returning to the UK.

Mentioning the student's name continuously throughout the conversation

They must start from the first year again because their previous education was considered premed

The playbook can be used as a reference to guide the conversation but should not be read verbatim

Guide them on which subjects to focus on in their graduation exams and plan for a later application

Driving the conversation through questions that help qualify the lead and guide the discussion

The student's academic history and aspirations

Focus on understanding their needs, academic background, and reasons for studying abroad

C) Use the information the student has provided so far to guide the next question, without losing track of the conversation.