Student Advisor Call Strategies and Techniques

Student Advisor Call Strategies

• It is best to remain silent at the conversation's start to actively listen and note keywords for guidance.
• When a student is concerned about conflicting advice, acknowledge it and offer a counter-perspective.
• Student Advisors should ask about a student's next steps at the end of the call to prompt ownership of their decision and guide future actions.
• Knowing the sales process steps after the initial commitment avoids student confusion and guides them.
• "Red" color coding means a university is fully booked this year.

Advisor Improvement and Call Techniques

• To improve when nervous, Student Advisors should practise building comfort with peers.
• It is best to avoid "Can you tell me if you have any other questions?"
• Start directly into the core of the conversation.
• The 3CX app is advantageous because it allows agents to call without using their personal phone number and store recordings in the student's profile.
• When a potential student has spoken to other agencies, ask questions about those options and show how the service differs.
• Understand terms like "triple science" and "IGCSE" to understand the student's academic background and offer informed advice.
• If a student is averse to exams upon returning to the UK, direct them to universities in countries without entrance exams, but understand the reasons.

Cultural Background and Agency Approach

• Understanding cultural backgrounds helps tailor services to the student’s cultural and community needs.
• When discussing agencies with potential clients, explore the services the client has already considered.
• Medlining Students' key differentiator is full post-application support.
• A primary reason students choose Medlining Students, is because service is fully supported from start to finish.
• When handling competition, highlight Medlining's unique post-application service.
• The fee for applying to a second university is £500.

Call handling and Student Qualification

• A key feature of universities in Bulgaria and Latvia is the ease of returning to the UK.
• If asked the same question more than once, answer again, rephrase for clarity, and ask if more clarification is needed.
• Smooth transitions between questions prevent a disjointed conversation.
• When clients are uncertain, acknowledge concerns, highlight the benefits of studying abroad, and use open-ended questions.
• The purpose of asking about A-levels is to understand the student's academic standing and requirements.
• Student Advisors should avoid presenting all available services upfront during initial conversations.

Key differences in UK and Bulgaria

• Key difference between the 5-year and 6-year dental programs in the UK and Bulgaria, is Bulgaria's 6-year program includes a foundation year.
• Bulgarian dental schools are a "sweet spot" because tuition and living costs are lower than in other European countries, and the course duration is longer.
• "Near automatic recognition" means returning students don't need to take a licensing exam.
• Mentioning the student's name throughout personalizes the call.
• Nigerian students transferring from medical schools to universities abroad must start from the first year if their previous education was considered premed.
• The playbook should be used as a reference.

Specific Scenarios and University Information

• Advise 15-year-olds to focus on subjects for graduation exams and plan for later applications.
• The main call focus is driven by question to help qualify and guide the discussion.
• Gather the student's academic history and aspirations early in the conversation.
• Focus is on understanding needs, academic history, and reasons for studying abroad instead of immediately picking a university.
• Utilize any previously provided details to guide the next question, without losing conversation flow.
• Ask the qualifying budget question at a natural point.

Offers and Introductions

• Student's Advisors should ask the student's plans for practicing and where they want to work after graduation, after establishing academic background.
• Offering three options means guiding the student's decision-making offer with options that suit their needs and budget.
• Introduce a university's location and cultural background to build rapport, discussing the student’s background and showing understanding of their needs.
• Asking potential student how they feel gathers emotional concerns and ensures needs are met.
• Representatives should offer materials to help the student prepare.
• Government universities require the IMAT exam, but private ones such as Humanitas use their own exam.

University Destinations

• West African students should avoid Georgia for the difficult visa process.
• Private universities such as Humanitas hold their own exams in February/March.
• Recommend Universities in Hungary for students, that do not have science subjects or math in their A-levels.
• If a student wants to complete clinical rotations in Nigeria, they must obtain approval from a hospital in Nigeria, and the university will set up a partnership.
• Trakia University in Bulgaria, requires an entrance exam in chemistry and biology.
• Mixing up university application deadlines with class start dates may cause students to miss important deadlines and lose their chance to enrol.
• If a student is guaranteed admission because some universities may have entrance exams/interviews and could reject the students if they fail.

Useful University Information

• The tuition fee for at Medical University of Bialystok is €15,100 each year.
• University of Novi Sad offers a Dentistry program in Serbia.
• Comenius University in Bratislava is six years in duration.
• Poznan University of Medical Sciences is in Poland.
• Biology & Chemistry is required for admission to Riga Stradins University.
• Plovdiv Medical University in Bulgaria has tuition fees of €9,000 per year for medicine.
• University of Nicosia Medical School in Cyprus offers an English-taught Medicine program.

Universities and their criteria

• Palacky University, a Czech university offers Medicine and Dentistry with an entrance exam.
• The tuition fee for Dentistry at Pavol Jozef Šafárik University (€13,500).
• In Georgia the tuition fee is $7,000 per year for Medicine at Petre Shotadze Tbilisi Medical Academy.
• Riga Stradins University needs an interview.
• University of Targu Mures Medical Campus Hamburg offers Medicine in English.
• The countries offering English taught medicine are Poland and Hungary.
• To study at Comenius University students need 3 A levels including Biology and Chemistry.
• The application deadline for Medical University of Silesia is July 15th for transfers.

Universities and their academic processes

• Charles University First Faculty of Medicine has the highest tuition fee for Medicine in Czech Republic.
• Titu Maiorescu University in Romania that accepts students based only on high school grades. _ Lodz Medical University's first year tuition for Dentistry is €14,600.
• UHS of Medicine in Antigua and Barbuda, has top priorities for Tier 1-4 rankings .
• Belgrade, is famous for its earlier start date for the academic year 2024, specifically to the university of Pecs.
• Warsaw is where start dates for medicine at University of Novi Sad and Medical University, is later than any other university.
• the academic year for first year students in 2024 is more earlier at University of Targu Mures then University of Belgrade.

Novi Sad split and other starting dates

• For the academic year 2023 the semester duration is longer the University of split.
• The date to begin medicine at the University of pecs starts is on the 24th September.
• The university beginning its academic year beginning on 1st October 2023 for Veterinary medicine is the University of Belgrade or University of Pecs?
• University of Belgrade begins year for transfer students on 2nd Oct 2023
• the last day of classes medical 1st years is in University of Warsaw.
• later start date medicine with the University is Split.
• start date 9th September University Targu Mures
• University of Belgrade both these universities start the academic year on first October.

Medical Universities and their entry methods

• There is no age limit to apply but requires legal guardian for applicant in Italy is at Humanitas University.
• WFME are the medical universities and Polish medical university of Silesia will be the information about recognition form

More medical and education universities

• Serbian Medical school accepts high school leavers under the age of is of Novi Sad Dentistry and medicine.
• wfme but plovdiv Bulgaria , which NEAA does accredit this university.
• 2032 Semmelweis medical program which.wfme recognizes the university to still have its accreditation!

More medicine and uni information

• in Poland university wfme , the board in california + NY,is poznan medical.
• Slovakia gives a graduation programmes for allows to do usme coursss from ministry Ed.
• Jessenius in Martin does medicine in Slovakia
• in Poland Nicolaus isn't recognized by wfme But HE does accredit.
• In Italy the Catholic are is applying to a wfme .
• university doms, is Ostrava .

University and submission

• Poznan submission online.
• submission of pers statement Tbilisi + European does.

More facts and figures

• UK student only Academy only - Tbilisi have separate applications .
• Ross and Tbilisi have online and in person exams
• Submission documents - Tbilisi is submissions
• pozan is document scanning earlier on
• the third year is the clinic at pozan - rotation

The USA and the UK and unis

• Tbilisi and antigua has a health courses but USA is not involved and only offers USA.
• Pozan is the year that it is done on!!!
• All American or Antigua and Tbilisi do a foundation year for medicine.