Stress Reaction Symptoms Quiz

False (B)

Poor problem solving

<p>identifying</p> Signup and view all the answers

<p>Dizziness = Physical Nightmares = Cognitive Intrusive images = Cognitive Visual difficulties = Physical</p> Signup and view all the answers

<p>Level III offense leading to possible dismissal (A)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>To establish a safe work environment.</p> Signup and view all the answers

<p>confidential</p> Signup and view all the answers

<p>Verbal communication = Abusive and offensive language, insults, teasing Manipulating the work environment = Isolating people, setting impossible deadlines Psychological manipulation = Unfairly blaming, excessive supervision, practical jokes</p> Signup and view all the answers

<p>Helpful feedback (B)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Isolation</p> Signup and view all the answers

<p>Searching for personal entertainment (B)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>extreme caution</p> Signup and view all the answers

<p>silent</p> Signup and view all the answers

<p>Searching for laws = Related to work tasks Professional development = Training and education Using a personal phone = Not permitted for on-duty personnel Texting in dispatch = Must prioritize center activity</p> Signup and view all the answers

<p>Disciplinary action (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Remain at or in proximity to their workstation (A)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Go outside or use the break room</p> Signup and view all the answers

<p>The Shift Supervisor</p> Signup and view all the answers

<p>fourteen</p> Signup and view all the answers

<p>The first to submit the request will be granted the days off (C)</p> Signup and view all the answers

<p>True (A)</p> Signup and view all the answers

<p>honor</p> Signup and view all the answers

<p>Shift Supervisor = Maintains employee schedule Training Coordinator = Handles training matters Director = Defines emergency conditions Employee = Submits time-off requests</p> Signup and view all the answers

<p>To provide a professional and unified work environment (A)</p> Signup and view all the answers

<p>True (A)</p> Signup and view all the answers

<p>To provide a safe working environment for employees (B)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Utilize their best judgment and bring the situation to the Director for review.</p> Signup and view all the answers

<p>Evaluate the scene and activate medical aid procedures.</p> Signup and view all the answers

<p>Standard Operating Procedures Manual</p> Signup and view all the answers

<p>Shift Supervisor, [Blank] (D)</p> Signup and view all the answers

<p>near misses</p> Signup and view all the answers

<p>To identify safety issues and report them (A)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>That personnel have an easy way to air complaints or seek counsel.</p> Signup and view all the answers

<p>Shift Supervisor = Initial point of contact for complaints Director = Ensures personnel can air complaints Employees = Responsible for reporting wrongdoing All personnel = Have the right to voice complaints</p> Signup and view all the answers

<p>Workplace Violence Incident Report form</p> Signup and view all the answers

<p>Supervisor = Evaluate the scene and provide medical aid Senior Dispatcher = Talk to witnesses and the injured person Employee = Identify and report safety issues Director = Investigate accidents and follow up on corrections</p> Signup and view all the answers

Ensures employees follow established rules to maintain a professional workplace.

Consequences for employees violating policies or procedures.

Legal responsibility an employee may face due to policy violations.

Uniform process for staff to address complaints and incidents.

All personnel can express legitimate grievances without fear of reprisal.

The order of personnel to address issues, leading to supervision.

Obligation of members to report wrongdoing or violations.

Ensures personnel can report complaints and seek resolution.

Employees must remain at or near their workstation during meal breaks.

Employees may work beyond their shift under emergency conditions and will be compensated accordingly.

The Shift Supervisor coordinates the work schedule, manages time off requests, and ensures proper staffing.

Requests for time off must be submitted 14 days in advance.

Annual leave must be requested as far in advance as possible, up to one year prior.

When multiple requests for the same time off occur, the earliest submitted request is prioritized.

If you don’t need the day off anymore, notify the Shift Supervisor at least 48 hours in advance.

Employees who cancel time off may be assigned to work available shifts, not their regular ones.

Information provided to the Director that must remain private.

A serious violation, like disclosing confidential info, leading to severe consequences.

A policy aimed at creating a safe and healthy work environment for all employees.

Unwelcome or unreasonable behavior that demeans or intimidates individuals or groups.

Includes verbal abuse, manipulation of work environment, and psychological tactics.

Includes insults, abusive language, and unreasonable criticism in the workplace.

Strategies like isolating, setting impossible deadlines, and excessive demands.

Understanding the intent behind communication is crucial in identifying bullying.

Risks posed to County computers when accessing the Internet.

Legitimate purposes for using the Internet in County work.

Activities aimed at improving skills and knowledge for work.

Rules governing the use of personal cell phones for on-duty employees.

How personal cell phones can hinder emergency communication.

Personal phones must be on silent or vibrate while on-duty.

Guidelines allowing texting while prioritizing Dispatcher duties.

Devices such as laptops and tablets that aren't allowed in the Communications Center.

Signs and symptoms last from days to months, depending on severity.

Physical signs include chills, fatigue, nausea, and increased heart rate.

Employees must identify and report safety issues.

An unplanned event not resulting in injury or damage.

Cognitive signs include confusion, nightmares, and poor concentration.

Trauma can lead to emotional difficulties such as anger and sadness.

Assess the scene and provide medical aid after an accident.

Some traumatic events may require assistance from a counselor.

Questions that encourage detailed responses during investigations.

Accident reports must be accurate and free from opinions.

All accidents, even minor ones, must be reported.

Form used to document and monitor workplace disturbances.

Investigations are paused until criminal inquiries are done.