Therapist Workflow quiz

Questions and Answers

Client PHQ-A form

Email Patti Thompson to request the insurance company be added

Client's SS# and DOB Signup and view all the answers

Enroll the client Signup and view all the answers

URC Signup and view all the answers

Doctor/Med. Provider Signup and view all the answers

After the client has a Doctor Note done under URC admission Signup and view all the answers

Fill out an Undocumented member form and a fax cover sheet and fax to Patricia at OHCA Signup and view all the answers

Clinical tab Signup and view all the answers

Email Patti Thompson to request the insurance be added Signup and view all the answers

TCUDS-5 Drug Screening Signup and view all the answers

Enter the insured person's name and their relationship to the client in the comment box Signup and view all the answers

Clinical tab Signup and view all the answers

Safety Plan Signup and view all the answers

Study Notes

When no other OHCA clerk is present, the therapist must look up the client's Medicaid and DMH eligibility on the OHCA website.
To do this, the therapist must click on "Eligibility" and then "Eligibility Verification", entering the client's SS# and DOB.
The "From Date of Service" is the client's arrival date, and the "To Date of Service" is the last day of the month.

If the client's social security number is not available, the therapist can use the client's last name, first name, date of birth, date of service, and to date of service to check eligibility.
The therapist must ensure that nothing else is in the other boxes when inputting this information.
After submitting, the therapist can click on the blue # to check for title 19 (Medicaid) and confirm eligibility.

If the client is ineligible or no number appears, the therapist must enroll the client as a new member of DMH.
The therapist can do this by clicking "DMH New Member Enrollment" and completing the form with client information from the demographics sheet/client data.

The therapist can find a client's chart in GoHealth by searching for the client's name or ID in the search bar of the GoHealth homepage.
The client's name will not be found in the Inpatient Admitted Client section in GoHealth.

The therapist may need to enter guarantors, including private insurance and Medicaid.
The therapist must select the payer/insurance from the dropdown box and enter the client's ID # and group # from the insurance card.
The therapist must also add the start and end dates of the insurance coverage.