Therapist Workflow quiz

15 Questions

Which form should be completed with every client, regardless of age?

Client PHQ-A form

What should be done if the insurance company is not listed in the dropdown box?

Email Patti Thompson to request the insurance company be added

Which website should be used to find the client's Medicaid number?

https://www.ohcaprovider.com/hcp/provider/Home/tabid/135/Default.aspx

What information is needed to verify a client's Medicaid and DMH eligibility?

Client's SS# and DOB

What should the therapist do if the client is ineligible or no Medicaid number appears?

Enroll the client

Which type of admission is required if the client is going to be discharged to a higher level of care?

URC

Who needs to finalize their notes under the URC admission type?

Doctor/Med. Provider

When should the admission type be changed from URC to CBSCC?

After the client has a Doctor Note done under URC admission

What should be done if the client does not have a social security number?

Fill out an Undocumented member form and a fax cover sheet and fax to Patricia at OHCA

Which tab should the therapist select to add the Disclosure of Professional Competencies form?

Clinical tab

What should the therapist do if the insurance company is not listed in the dropdown box?

Email Patti Thompson to request the insurance be added

Which form should be completed for clients 13 and older?

TCUDS-5 Drug Screening

What should be done if the client's name is not on the insurance card?

Enter the insured person's name and their relationship to the client in the comment box

Which tab should the therapist select to add the Safety Plan form?

Clinical tab

Which form should be completed if a school or parent requests it?

Safety Plan

Study Notes

Therapist Workflow

When no other OHCA clerk is present, the therapist must look up the client's Medicaid and DMH eligibility on the OHCA website.
To do this, the therapist must click on "Eligibility" and then "Eligibility Verification", entering the client's SS# and DOB.
The "From Date of Service" is the client's arrival date, and the "To Date of Service" is the last day of the month.

Checking Eligibility

If the client's social security number is not available, the therapist can use the client's last name, first name, date of birth, date of service, and to date of service to check eligibility.
The therapist must ensure that nothing else is in the other boxes when inputting this information.
After submitting, the therapist can click on the blue # to check for title 19 (Medicaid) and confirm eligibility.

Enrolling Client in DMH

If the client is ineligible or no number appears, the therapist must enroll the client as a new member of DMH.
The therapist can do this by clicking "DMH New Member Enrollment" and completing the form with client information from the demographics sheet/client data.

GoHealth

The therapist can find a client's chart in GoHealth by searching for the client's name or ID in the search bar of the GoHealth homepage.
The client's name will not be found in the Inpatient Admitted Client section in GoHealth.

Client Guarantors

The therapist may need to enter guarantors, including private insurance and Medicaid.
The therapist must select the payer/insurance from the dropdown box and enter the client's ID # and group # from the insurance card.
The therapist must also add the start and end dates of the insurance coverage.

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