Strategies for Challenging Patients - Amira Taman, PhD, CPHQ

Play an AI-generated podcast conversation about this lesson

What is the main focus of the text?

Identifying different types of challenging patients
Developing general communication strategies (correct)
Dealing with counter transference reaction
Understanding patient behavior in clinical work

What is the purpose of the General Strategies for Challenging Patients?

Exploring the types of challenging patients
Identifying patient's concerns
Developing awareness of one's behavior
Recognizing how to deal with challenging patients (correct)

What should one be more aware of when faced with challenges?

Counter transference reaction
Communication skills
One's behavior (correct)
Patient's behavior

What is emphasized as a key strategy in challenging situations?

Listening attentively to patients and keeping interaction (C) Signup and view all the answers

What does the text suggest about dealing with talkative patients?

Listen attentively and try to clarify their concerns (A) Signup and view all the answers

What is the expected outcome of recognizing general strategies for challenging situations?

Improved patient satisfaction (C) Signup and view all the answers

What is the purpose of waiting for a silent patient to collect their thoughts?

To give the patient time to remember details (D) Signup and view all the answers

How should you encourage a silent patient to continue talking?

Ask them what they are thinking about (B) Signup and view all the answers

What should you do if you suspect a silent patient may be depressed?

Shift your focus to asking about symptoms of depression (A) Signup and view all the answers

In what situation should you ask the patient about their silence?

When you suspect the silence may be the patient’s response to you (C) Signup and view all the answers

What is the purpose of giving talkative patients 5–10 minutes of talking time?

To let them express their concerns using more words (D) Signup and view all the answers

What should you do to find out what makes a patient talkative?

Listen attentively (C) Signup and view all the answers

What is the purpose of focusing a talkative patient back on the question asked?

To keep the consultation focused on problems and concerns (D) Signup and view all the answers

What should you do when a patient does not have a clear narrative of their symptoms or problems?

Try to determine the source of this confusion (C) Signup and view all the answers

What are some types of challenging patients discussed in the text?

Silent, talkative, confused, emotional, angry, aggressive, patients with impaired hearing/vision, patients with developmental delay, manipulative patients Signup and view all the answers

According to the text, what should you be more aware of when faced with challenges?

Your behavior, countertransference reaction, using skills consciously Signup and view all the answers

What are some general communication strategies in challenging situations suggested in the text?

Listen attentively, keep interaction, try to clarify patient concerns Signup and view all the answers

What is likely to encounter in clinical work, according to the text?

Different challenges Signup and view all the answers

What is emphasized as a key strategy in challenging situations in the text?

Being more aware of your behavior and using skills consciously Signup and view all the answers

What does the text suggest about dealing with manipulative patients?

The text suggests recognizing general strategies for challenging situations Signup and view all the answers

How should you encourage a silent patient to continue talking?

Encourage the patient to continue by asking, 'You are quiet... What are you thinking about?' Signup and view all the answers

What is the purpose of waiting for a silent patient to collect their thoughts?

To help the patient communicate better. Signup and view all the answers

What is emphasized as a key strategy in challenging situations?

Using verbal and non-verbal signals to gain the person's attention, sitting in front of and at the same level as the patient, and maintaining eye contact. Signup and view all the answers

What should you do if you suspect a silent patient may be depressed?

Shift the focus to asking about symptoms of depression. Signup and view all the answers

What is the expected outcome of recognizing general strategies for challenging situations?

The ability to effectively interview challenging patients. Signup and view all the answers

What is the purpose of focusing a talkative patient back on the question asked?

To regularly summarize problems and concerns to refocus the consultation. Signup and view all the answers

What should you do when a patient does not have a clear narrative of their symptoms or problems?

Try to determine the source of this confusion, whether it's language- or communication-related, or due to a psychological or neurological disorder. Signup and view all the answers

What is the purpose of the General Strategies for Challenging Patients?

To provide guidance on how to interview challenging patients and to manage different types of challenging behaviors and communication styles. Signup and view all the answers

What does the text suggest about dealing with talkative patients?

The text suggests using a three-step process: giving the patient 5–10 minutes of talking time, listening attentively to find out what makes them talkative, and focusing the patient back on the question asked. Signup and view all the answers

What should one be more aware of when faced with challenges?

Being aware of the patient's non-verbal communication and using verbal and non-verbal signals to gain the person's attention. Signup and view all the answers