Strategies for Challenging Patients - Amira Taman, PhD, CPHQ

<p>Listening attentively to patients and keeping interaction</p> Signup and view all the answers

<p>Listen attentively and try to clarify their concerns</p> Signup and view all the answers

<p>Improved patient satisfaction</p> Signup and view all the answers

<p>To give the patient time to remember details</p> Signup and view all the answers

<p>Ask them what they are thinking about</p> Signup and view all the answers

<p>Shift your focus to asking about symptoms of depression</p> Signup and view all the answers

<p>When you suspect the silence may be the patient’s response to you</p> Signup and view all the answers

<p>To let them express their concerns using more words</p> Signup and view all the answers

<p>Listen attentively</p> Signup and view all the answers

<p>To keep the consultation focused on problems and concerns</p> Signup and view all the answers

<p>Try to determine the source of this confusion</p> Signup and view all the answers

<p>Silent, talkative, confused, emotional, angry, aggressive, patients with impaired hearing/vision, patients with developmental delay, manipulative patients</p> Signup and view all the answers

<p>Your behavior, countertransference reaction, using skills consciously</p> Signup and view all the answers

<p>Listen attentively, keep interaction, try to clarify patient concerns</p> Signup and view all the answers

<p>Different challenges</p> Signup and view all the answers

<p>Being more aware of your behavior and using skills consciously</p> Signup and view all the answers

<p>The text suggests recognizing general strategies for challenging situations</p> Signup and view all the answers

<p>Encourage the patient to continue by asking, 'You are quiet... What are you thinking about?'</p> Signup and view all the answers

<p>To help the patient communicate better.</p> Signup and view all the answers

<p>Using verbal and non-verbal signals to gain the person's attention, sitting in front of and at the same level as the patient, and maintaining eye contact.</p> Signup and view all the answers

<p>Shift the focus to asking about symptoms of depression.</p> Signup and view all the answers

<p>The ability to effectively interview challenging patients.</p> Signup and view all the answers

<p>To regularly summarize problems and concerns to refocus the consultation.</p> Signup and view all the answers

<p>Try to determine the source of this confusion, whether it's language- or communication-related, or due to a psychological or neurological disorder.</p> Signup and view all the answers

<p>To provide guidance on how to interview challenging patients and to manage different types of challenging behaviors and communication styles.</p> Signup and view all the answers

<p>The text suggests using a three-step process: giving the patient 5–10 minutes of talking time, listening attentively to find out what makes them talkative, and focusing the patient back on the question asked.</p> Signup and view all the answers

<p>Being aware of the patient's non-verbal communication and using verbal and non-verbal signals to gain the person's attention.</p> Signup and view all the answers