Healthcare Quiz - Chapter 9

Questions and Answers

What product could be recommended to help Mr. Arnold, who recently had a stroke and is having difficulty swallowing liquids?

Thick-it (correct)

Juice

Water

Applesauce

What report will need to be run to determine the cost invested compared to the sales received over a three-month period?

Cost-benefit analysis spreadsheet

What is the markup on hydrocortisone cream 1% for one tube if the pharmacy buys a case of 12 tubes for $5.67 and sells each tube for $3.95?

$3.48

Which vitamin is fat soluble?

Vitamin A Signup and view all the answers

Which of these items is a federally exempt non-taxable item?

Walker Signup and view all the answers

Why do homeopathic medications generally have very few side effects?

They come in highly diluted forms. Signup and view all the answers

How much change do you give if the total sale is $52.97 and the customer pays with a $100 bill?

$47.03 Signup and view all the answers

What do you do if a patient insists that a personal check should be accepted, but a prompt alerts not to?

Ask for an alternative source of payment. Signup and view all the answers

What piece of equipment can Richard Hastings use to measure lung capacity and assess asthma medication effectiveness?

Peak flow meter Signup and view all the answers

What should you do when an out-of-stock item that was ordered did not come in?

Check the date of availability from the wholesaler. Signup and view all the answers

What is the term for updating a pharmacy-designed computer information product with improved capabilities?

Software upgrade Signup and view all the answers

What should a technician do with the returned Lamictal if it was filled incorrectly?

Discard the tablets. Signup and view all the answers

What do you do if a customer complains about being overcharged for Tylenol?

Check the sales flyer or posted discounted price, and reimburse the appropriate amount. Signup and view all the answers

What quantity of pseudoephedrine 30 mg would be allowed to be sold to a patient in one day?

120 tablets Signup and view all the answers

The use of deep breathing and relaxation techniques as well as buspirone for anxiety is an example of what?

Integrative medicine Signup and view all the answers

How can a pharmacy technician help a diabetic patient while creating the opportunity for repeat business? (Select all that apply)

Suggest the patient take advantage of extra services Signup and view all the answers

What can you tell Ms. Jillian about the accuracy of the Oraquick HIV test kit?

A positive result is rarely wrong, but a negative often is. Signup and view all the answers

In what way can a technician help a patient with the purchase of durable medical equipment, such as a wheelchair? (Select all that apply)

Help load it in the car Signup and view all the answers

What is the process called in which the active ingredient in a homeopathic medication is diluted repeatedly?

Succussion Signup and view all the answers

Where is Lactinex, recommended for use during antibiotics, stored in the pharmacy?

Refrigerator Signup and view all the answers

What should a technician do with a drug that has been recalled?

Return the drug to the wholesaler. Signup and view all the answers

What may be the problem if the receipt printout from the cash register is faint and hard to read?

Ink roller needs replacement Signup and view all the answers

What should always be given to a customer paying for prescriptions and/or OTC items in the pharmacy?

Receipt Signup and view all the answers

Which is NOT a qualified medical expense for a Flex Card?

1000 units of Vitamin C without prescription Signup and view all the answers

How is a Periodic Automatic Replenishment (PAR) level utilized?

It is set up to trigger automatic reordering based on inventory amount. Signup and view all the answers

Which thermometer is best for a newborn?

Rectal thermometer Signup and view all the answers

What is the primary advantage of a prime vendor purchasing contract?

Lower acquisition cost Signup and view all the answers

What type of payment should a patient use to pay for eligible out-of-pocket medical expenses from a Flexible Spending Account?

Flex Card Signup and view all the answers

During a power outage, what is the most important reason for a generator to keep the power going?

Keep drugs at stable temperatures Signup and view all the answers

There is scientific data that evaluates the effectiveness of holistic products.

True Signup and view all the answers

Which new credit card technology is supposed to decrease the fraudulent use of credit cards?

EMV chip Signup and view all the answers

What is the turnover rate if the pharmacy holds $225.00 and purchased $2.7 million worth of inventory this year?

12 Signup and view all the answers

What amount of profit will your pharmacy make if it pays $18.43 for #30 lisinopril 20 mg tablets and receives $21.89 from insurance?

$3.46 Signup and view all the answers

How much will you need to pay if your invoice totals $3,469.25 and you receive a 5% discount?

$3,295.79 Signup and view all the answers

What drugs are meth producers targeting with a practice called smurfing?

Pseudoephedrine Signup and view all the answers

On the label of vitamins and minerals, the proportion of active substance is compared to what?

Recommended daily allowance Signup and view all the answers

What did the customer hand you for payment if they receive $3.72 in change for a $11.28 sale?

$10 and $5 bills Signup and view all the answers

What is the process called of comparing cash register printout to the cash in the drawer?

Reconciling receipts Signup and view all the answers

Which herbals should not be taken with warfarin?

Gingko Signup and view all the answers

What is a pharmacy checkout that uses a bar code scanner to pull the price of an item called?

Point-of-sale (POS) cash register Signup and view all the answers

What percentage discount is given by the wholesaler for Advair Diskus if purchased for $97.15 against an AWP of $110.40?

12% Signup and view all the answers

How are OTC products usually organized in the store?

Drug class Signup and view all the answers

Study Notes

Health and Medication Management

Thick-it is recommended for patients like Mr. Arnold who have difficulty swallowing liquids due to conditions such as a stroke.
A cost-benefit analysis spreadsheet is essential for evaluating costs against sales over a three-month period.
The markup on hydrocortisone cream 1% is calculated at $3.48, derived from a cost of $0.47 per tube against a retail price of $3.95.
Fat-soluble vitamins, such as Vitamin A, can accumulate in the body and cause toxicity.

Pharmacy Regulations and Practices

Walkers are classified as federally exempt non-taxable items.
Homeopathic medications generally have fewer side effects due to their high dilution levels.
In the case of an overcharged purchase, check the sales flyer or posted price to reimburse accurately.
Pseudoephedrine sales are limited to 120 tablets of 30 mg per patient per day to comply with federal regulations.

Patient Care and Support

Integrative medicine combines traditional medication like buspirone with techniques such as deep breathing for anxiety management.
Technicians can support diabetic patients by providing additional services like blood pressure checks and securing insurance coverage.
The Oraquick test for HIV is accurate for positive results, but negative results may not be reliable – patients are encouraged to consult a doctor.

Pharmacy Operations and Equipment

Ensure the refrigerator is stocked with Lactinex, a probiotic, to maintain its effectiveness.
Discard any recalled drugs and return them to the wholesaler.
The ink roller in a cash register may need replacement if receipts are faint.
Customers should always receive a receipt for prescription and OTC purchases.

Financial Management in Pharmacies

A Periodic Automatic Replenishment (PAR) system helps manage inventory by triggering automatic reordering.
The Flex Card allows payment for eligible medical expenses with pre-tax dollars, limited to a $2,550 annual maximum.
Inventory turnover rate is calculated as 12 when $2.7 million in purchases matches a present inventory of $225, reflecting the efficiency of sales.

Discounts and Rebates

Discounts for early payment of invoices can save money, as demonstrated by a $3,295.79 total after applying a 5% discount on a $3,469.25 invoice.
The wholesaler offers a 12% discount on Advair Diskus from an AWP of $110.40, resulting in a purchase price of $97.15.

Safe Practices and Drug Interactions

Ginkgo should be avoided by patients taking warfarin due to potential interactions.
Proper organization of OTC products in pharmacies typically follows drug classification for better navigation.

Emergency Preparedness

Generators are crucial during power outages primarily to keep medications within safe temperature ranges.

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Description

Test your knowledge on healthcare management and patient care with this quiz covering concepts from Chapter 9. Explore topics such as stroke care, cost analysis, and pharmacy pricing strategies. Perfect for students and professionals in the healthcare field!