11. Sonenshein (2010) - Fill in the blank
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Questions and Answers

Managers use progressive, regressive, and stability narratives to shape employees’ perceptions of ______.

change

Sensemaking is how individuals interpret their environment, while ______ is how managers influence this interpretation.

sensegiving

Managers use narratives to break down old meaning systems and solidify new meanings within the ______.

organization

Progressive narratives focus on ______, while regressive narratives emphasize decline or resistance.

<p>improvement</p> Signup and view all the answers

Managers balance different narratives to help employees make sense of change while maintaining a sense of ______.

<p>stability</p> Signup and view all the answers

Strategic ambiguity allows for multiple ______, making the change process more adaptable to employee needs.

<p>interpretations</p> Signup and view all the answers

Managers and employees construct narratives differently, leading to a dynamic ______ that influences the success of change initiatives.

<p>interplay</p> Signup and view all the answers

Regressive narratives offer insights into employee ______ and should be engaged with constructively.

<p>resistance</p> Signup and view all the answers

Study Notes

Strategic Change Narratives

  • Managers use narratives to shape employee perceptions of change. These narratives can be progressive (emphasizing improvement), regressive (highlighting decline or resistance), or stability (preserving continuity).

  • Sensemaking is how individuals interpret their environment, while sensegiving is how managers influence this interpretation during change.

  • Managers use narratives to unfreeze existing meaning systems, move towards new ones, and refreeze the new meanings within the organization.

  • The dynamic interplay between progressive, regressive, and stability narratives impacts the success of change initiatives. Managers and employees construct narratives differently, leading to ongoing negotiations during implementation.

  • Ambiguity in managerial narratives can be beneficial, allowing for multiple interpretations and adaptability to employee needs.

Strategic Insights

  • Managers should carefully craft narratives to balance change with continuity, engaging employees through strategic ambiguity.

  • Regressive narratives offer insights into employee resistance, which can be constructively engaged to improve change processes.

  • The timing of change impacts the dominance of progressive or regressive narratives.

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Description

Test your understanding of how managers use narratives to influence employee perceptions during organizational change. Explore the concepts of sensemaking, sensegiving, and the impacts of different narrative types on change initiatives. This quiz will help you grasp the dynamic interactions that shape the process of change management.

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