Strategic Analytics in Hospitality and Gaming
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Questions and Answers

Which of the following is a challenge faced by hospitality executives?

  • Balancing guest experience and revenue/profit responsibilities (correct)
  • Finding ways to cut costs without impacting the guest experience
  • Managing long lines at the front desk
  • Understanding the impact of marketing programs on profitability

    • What is the potential impact of a marketing program providing restaurant discounts without a good understanding of food cost?

  • Guest experience could be negatively impacted
  • Labor-savings initiatives could create long lines at the front desk
  • The organization could struggle to find balance
  • Profitability could be affected (correct)

    • What is the potential impact of a labor-savings initiative without understanding check-in and check-out patterns?

  • Long lines at the front desk, impacting the guest experience (correct)
  • Food cost could be negatively impacted
  • The organization could struggle to find balance
  • Profitability could be affected

    • What is the main challenge for hospitality executives when it comes to balancing guest experience and revenue/profit responsibilities?

    <p>Investing too much in the guest experience could impact profits</p> Signup and view all the answers

    Why is it important for hospitality executives to understand the potential impacts of decisions made in one department of a hotel?

    <p>Decisions in one department can have impacts across the organization</p> Signup and view all the answers

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