Sourcing and Supply Chain Management Chapter 8-9 Quiz

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Questions and Answers

What is supplier quality?

The ability to meet or exceed current and future customer expectations or requirements within critical performance areas on a consistent basis.

What does the term 'Supplier Quality Certification' refer to?

It refers to a formal recognition that a supplier has met a set of quality requirements or standards.

What are some factors affecting commitment to quality?

Factors such as organizational culture, leadership, resources, and external pressures can affect commitment to quality.

What are some initiatives to achieve quality mentioned in the text?

<p>Initiatives such as Total Quality Management (TQM), Six Sigma, and Lean Manufacturing are mentioned as initiatives to achieve quality.</p> Signup and view all the answers

What does the Supply Management Quality Model refer to?

<p>It refers to a model that focuses on the strategic sourcing process and includes supplier evaluation and development.</p> Signup and view all the answers

What is the purpose of Total Cost Management?

<p>To control, reduce and eliminate costs company-wide.</p> Signup and view all the answers

What percentage of product-related quality problems are external suppliers responsible for?

<p>About 50%</p> Signup and view all the answers

What is the significance of supplier quality certification?

<p>It is often a requirement to be on the preferred suppliers list.</p> Signup and view all the answers

What are the factors affecting a supplier's commitment to quality?

<p>a) Ability to affect a buyer’s total quality b) Internal resources available to support supplier quality management and improvement c) Ability of buying firm to practice world-class quality d) Supplier’s willingness to work jointly to improve quality e) A supplier’s current quality levels</p> Signup and view all the answers

What are the initiatives to achieve quality with suppliers?

<p>a) Pursuing quality at the source b) Focus on objective rather than subjective measurement c) Emphasizing prevention rather than detection of defects d) Focus on suppliers’ processes rather than outputs e) Encouraging suppliers to adopt continuous improvement initiatives</p> Signup and view all the answers

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Study Notes

Supplier Quality

  • Supplier quality refers to the ability of suppliers to consistently provide goods or services that meet customer requirements and expectations.

Supplier Quality Certification

  • Supplier Quality Certification refers to a formal recognition that a supplier has met certain quality standards or requirements, ensuring their products or services meet customer expectations.

Factors Affecting Commitment to Quality

  • Top management commitment and leadership
  • Continuous improvement culture
  • Employee involvement and empowerment
  • Effective communication and feedback
  • Training and development
  • Performance measurement and benchmarking

Initiatives to Achieve Quality

  • Total Quality Management (TQM)
  • Continuous Improvement (CI)
  • Six Sigma
  • Lean Manufacturing
  • ISO 9001 Certification

Supply Management Quality Model

  • A framework that integrates quality principles and concepts into supply management practices to ensure the delivery of high-quality products and services.

Total Cost Management

  • A methodology that considers all costs associated with acquiring, owning, and using a product or service, with the aim of minimizing total costs while maintaining quality.
  • External suppliers are responsible for approximately 60-80% of product-related quality problems.

Significance of Supplier Quality Certification

  • Enhances customer trust and confidence
  • Reduces quality-related problems and costs
  • Improves supplier performance and reputation
  • Facilitates continuous improvement and competitiveness

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