Software Requirements Specification for Billing System
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Questions and Answers

What is the primary role of Arvind a/l Gopalakrishna Thevar in the billing system project?

  • Manager (correct)
  • Staff
  • Customer
  • Admin

Which of the following issues is highlighted in the problem statement regarding the current manual approach to electricity billing?

  • Lack of employee training programs
  • High costs for electricity companies
  • Excessive regulations on customer data
  • Cumbersome processes leading to mistakes (correct)

What type of model is used for behavioral and flow modeling in the project, as indicated in the contents?

  • Data Flow Diagrams (correct)
  • Requirement Diagrams
  • Use Case Diagrams
  • ER Diagrams

Which actor in the system is responsible for managing customer issues as mentioned in the problem statement?

<p>Manager (C)</p> Signup and view all the answers

What is a primary dependency related to the system's operation mentioned in the document?

<p>Timely notifications to customers (B)</p> Signup and view all the answers

Which of the following actors is responsible for handling administrative tasks in the project?

<p>Fika Shafira Triyuniarti (A)</p> Signup and view all the answers

What is the purpose of using sequence diagrams in the requirements modeling section?

<p>To represent interactions over time (D)</p> Signup and view all the answers

What common issue does the billing system aim to resolve for electric companies?

<p>Lack of transparency in billing (C)</p> Signup and view all the answers

What happens if a customer enters invalid payment details during the payment processing?

<p>The customer is notified and can re-enter correct information. (C)</p> Signup and view all the answers

What criteria can customers use to filter their transaction history?

<p>Date range and amount. (A)</p> Signup and view all the answers

What is the function of the Live Chat feature in the complaint process?

<p>It connects customers directly to staff for assistance. (A)</p> Signup and view all the answers

What occurs if a customer does not enter specific search criteria in the search functionality?

<p>The system displays no previous transactions. (A)</p> Signup and view all the answers

What ensures a secure registration process according to the content?

<p>Opportunities to fix errors if needed. (D)</p> Signup and view all the answers

After making a payment, what can customers access to keep track of their financial records?

<p>Transaction history. (D)</p> Signup and view all the answers

What happens after a successful payment is processed?

<p>A receipt is generated and sent to the customer. (B)</p> Signup and view all the answers

What is the purpose of the Search Transaction option available to customers?

<p>To toggle between viewing all or specific transactions. (D)</p> Signup and view all the answers

What happens if a customer does not make any payments for three months?

<p>The customer will receive no electricity. (A)</p> Signup and view all the answers

Which role is responsible for escalating system issues in the electricity billing system?

<p>Admin (A)</p> Signup and view all the answers

Which of the following is NOT an assumption made in the system?

<p>Payments can only be made in person. (C)</p> Signup and view all the answers

What occurs when a user submits a valid issue report?

<p>The issue is logged and assigned to a technician. (C)</p> Signup and view all the answers

What determines whether the default value for one unit is set in the energy market?

<p>The stability of market trends. (B)</p> Signup and view all the answers

What functionality does the Payment Processing feature provide to customers?

<p>Enables customers to input payment details for transactions. (A)</p> Signup and view all the answers

What is the first step in the user registration process?

<p>The user submits a registration form. (D)</p> Signup and view all the answers

What is the first step in monitoring overdue payments?

<p>Analyzing payment documents for outstanding accounts. (B)</p> Signup and view all the answers

What happens if a user enters invalid credentials during authentication?

<p>The user is alerted and access is denied. (B)</p> Signup and view all the answers

What is one of the responsibilities of the admin in the electricity billing system?

<p>Managing the customer registration process. (A)</p> Signup and view all the answers

In the process of adding a new user, what must the admin ensure?

<p>All mandatory fields are filled. (D)</p> Signup and view all the answers

What happens if a technician's first fix attempt for an issue is unsuccessful?

<p>The technician reassesses the problem and tries another solution. (D)</p> Signup and view all the answers

What must a customer do to have their complaint addressed?

<p>Send a complaint directly to the staff. (A)</p> Signup and view all the answers

What occurs if the verification code during password recovery does not match?

<p>The process of resetting the password fails. (D)</p> Signup and view all the answers

Which action can an admin NOT perform within the electricity billing system?

<p>Block users without instructions from the manager. (D)</p> Signup and view all the answers

What is the endpoint of the process regarding overdue payments once the warning notice is sent?

<p>Preventive measures are put in place for future payments. (D)</p> Signup and view all the answers

How does the system ensure secure and accurate transactions during payment processing?

<p>Through a verification process of payment details. (C)</p> Signup and view all the answers

What aspect of customer inquiries is essential for developing a resolution?

<p>The nature and importance of the cut-off question. (B)</p> Signup and view all the answers

What is a step involved when an admin deactivates a user?

<p>The admin provides a reason for deactivation. (A)</p> Signup and view all the answers

What happens if an admin decides not to resend unacknowledged payment reminders?

<p>The reminder process concludes. (D)</p> Signup and view all the answers

How is a performance report generated?

<p>By preparing performance assessment documentation. (A)</p> Signup and view all the answers

How does the system handle the identification of accounts with due payments?

<p>Automatically by assessing account statuses. (D)</p> Signup and view all the answers

In the process of addressing system issues, what results from the successful application of a solution by a technician?

<p>The issue is marked as resolved. (D)</p> Signup and view all the answers

When updating user details, what does the system do after the admin inputs the necessary updates?

<p>The system validates the updates for accuracy. (C)</p> Signup and view all the answers

What attribute is unique to the Customer class in the given content?

<p>Customer_ID (D)</p> Signup and view all the answers

Which operation is not performed by a Manager?

<p>GenerateBill (C)</p> Signup and view all the answers

Identify the correct pair of class attributes and operations for the Admin class.

<p>Attributes: Admin_ID; Operations: ManageUsers (A)</p> Signup and view all the answers

Which of the following operations is performed by the Payment class?

<p>ProcessPayment (B)</p> Signup and view all the answers

What is an operation managed by the Staff class?

<p>LogComplaint (C)</p> Signup and view all the answers

Which attribute is common across the Report and Payment classes?

<p>Status (C)</p> Signup and view all the answers

What unique operation does the System class perform?

<p>AuthenticateUser (A)</p> Signup and view all the answers

Which of these attributes does the Complaint class possess?

<p>Complaint_ID (B)</p> Signup and view all the answers

Identify an operation not associated with the Customer class.

<p>GenerateReport (A)</p> Signup and view all the answers

Which class is responsible for managing user accounts?

<p>Admin (C)</p> Signup and view all the answers

Flashcards

Admin managing user accounts

Admin's task of adding, updating, or deactivating user accounts.

Transaction History

Used by customers to track and review past payments and bills for clarity.

Payment Reminders

Generating, sending, and monitoring payment reminders to ensure timely payments from customers.

Customer Complaints

Customer reports issues through live chat, which are then responded to and resolved directly by staff.

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Customer Access

Customers can access the system to view their bill information and make payments.

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Electricity Billing System

A system to manage electricity billing, including customer accounts, payment processing, and user management.

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Admin Verification

Admin must check and verify the accuracy of customer information before activation.

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Customer Account Updates

After payment, the system needs to update the customer's account to reflect the payment.

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Problem Statement

The core issue the system aims to solve; it outlines the existing difficulties and the need for a solution.

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Actors

Individuals or entities interacting with the system, performing specific actions.

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Assumptions and Dependencies

Assumptions are things taken as true without proof, while dependencies are external elements the system relies on.

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Use Case Diagram

A visual representation of how actors interact with the system, illustrating use cases (system functionalities).

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Scenario-Based Modeling

A detailed description of how the system functions, including data flow, user interactions, and system responses.

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Class Diagram

A graphical representation of classes and their relationships, illustrating data organization in the system.

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Entities

A structured representation of data within the system, including their attributes and relationships.

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Sequence Diagrams

Diagrams depicting the sequence of events in a use case, showing how actors and system components interact.

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Search Functionality

Customers can search for specific information about their bills, payments, or transaction records by entering search criteria like date range, transaction type, or amount.

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Payment Processing

The system validates payment details, such as account numbers or card information, and processes the payment if valid.

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Complaint Management

Customers can file complaints through the system and connect with staff via Live Chat for real-time assistance.

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Error Correction

The system allows customers to fix errors during the registration process before completing registration.

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Payment Error Handling

If payment details are invalid or payment fails, the system allows customers to re-enter information or try again.

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Transaction Confirmation

The system sends confirmation notifications via email or SMS after successful payments.

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Transaction History Navigation

The system loops back to allow customers to choose again if they don't want to search for transactions.

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User Registration

A user begins by filling out a form. If submitted information is correct, a verification link or OTP is sent. Once verified, the account is activated. Errors prompt the user to correct the information.

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User Authentication

Users enter their credentials. Valid login details grant access, while incorrect details result in a denial with an alert for the user.

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Password Recovery

When a user forgets their password, they request a reset. The system sends a verification code. If the code matches, the user can set a new password. Mismatches cause the process to fail.

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Adding a New User

Admin enters user details and checks for duplicates or errors. If valid, the system assigns an account number. Incomplete fields or validation failures require admin corrections.

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Updating User Details

Admin retrieves existing user data and inputs changes. The system validates for accuracy and compliance. Valid updates are saved, invalid ones require correction.

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Deactivating a User

Admin selects user and provides a reason. The system seeks confirmation before proceeding. Upon confirmation, the user is notified. Lack of confirmation cancels the process.

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Viewing User Details

Admin can search for a user by ID or name. The system retrieves and displays relevant information.

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Payment Reminder Generation

The system identifies accounts with due payments. If found, reminders are generated. Admin or system chooses notification channels such as email or SMS. Reminders are logged for tracking.

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Payment Tracking

The system constantly monitors payment status and flags reminders as complete when payments are made, or continues tracking outstanding payments.

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System Issue Resolution

Users report system problems using a support form, which is validated before logging the issue. Admins assign technicians to solve the issue, and the system notifies users once it's resolved.

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Default Price Setting

Managers set the default energy unit price after analyzing market trends and regulations. If trends are stable, the price is set; otherwise, trends are re-evaluated.

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Customer Query Handling

Managers handle customer inquiries raised by staff. The process involves receiving questions, analyzing their nature and importance, developing a resolution, explaining it to the customer, and ensuring their satisfaction.

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Overdue Payment Monitoring

Managers monitor overdue payments, send warning notices to customers when payments exceed the limit, and implement preventive measures to avoid future overdues.

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Performance Report Generation

Managers generate performance reports, capturing key performance metrics and providing insights into system performance and user behavior.

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What is the 'User' class?

The 'User' class represents an individual who interacts with the system. This class manages user accounts and provides features for login, registration, and profile viewing.

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What is special about the 'Customer' class?

A Customer is a type of User. This class allows customers to search for information, view their transaction history, and submit complaints.

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What are the tasks handled by the 'Manager' class?

The 'Manager' class is responsible for managing certain aspects of the system. This includes setting default billing rates, handling escalated complaints, and monitoring overdue payments.

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What makes the 'Admin' class unique?

The 'Admin' class has the highest level of access and permissions. This class can manage user accounts, send payment reminders, and handle system issues.

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What is the role of the 'Staff' class in the system?

The 'Staff' class represents employees who support customer interactions. These staff members handle customer complaints, manage bills, and escalate issues as needed.

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What does the 'Report' class hold?

The 'Report' class represents performance data generated by the system. It stores information about the system's performance and functionality.

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What is the purpose of the 'Payment' class?

The 'Payment' class handles payment details and processing. It tracks transaction information, such as date, amount, and status.

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What does the 'Bill' class represent?

The 'Bill' class represents an individual bill for a customer. It contains information such as bill ID, customer ID, amount, due date, and type.

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What is the purpose of the 'Complaint' class?

The 'Complaint' class is used to record and track customer complaints. It stores the description of the complaint and its current status.

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What does the 'System' class represent?

The 'System' class represents the overall system itself. It manages system authentication, user identification, and other system-level operations.

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Study Notes

Software Requirements Specification for Billing System of Electricity

  • Project Details: The project is for a billing system for electricity.
  • Project Version: Version P1
  • Team Members: A team of four individuals: Arvind a/l Gopalakrishna Thevar, Afrian Rizki Anugrah, Fika Shafira Triyuniarti, and Dinesh a/l Jayakumar.
  • Group Number: 09
  • Unique IDs: Each member has a unique ID.

Project Introduction

  • Team Members Details: Contains the names of team members.
  • Problem Statement: Manual electricity billing is prone to mistakes, delays in notifications, and difficulties in accessing information. Customers face problems with resolving issues like payment defaults.
  • Project Plan: The project includes a Gantt chart for the timeline. The activities include Scenario-Based Modeling, UML Diagrams, Activity Diagrams, and Use Case Diagrams.
  • Timeline: The project's timeline is shown in a Gantt chart, outlining the anticipated duration.

System Overview

  • Description: The system facilitates billing for residential and commercial customers. Basic features for customers include: account creation, logging in, checking account details, making payments, viewing transaction history, and filing complaints. Features for admin include: managing user accounts, sending payment reminders, fixing system problems, and overseeing account registration/logins. Staff handles complaints, manages bills, and reports. The manager sets the default price per kilowatt-hour.
  • Actors: The system has four key actors: Customers, Admin, Staff, and Manager.

Scenario-Based Modeling

  • Login Process: Describes how users log into the system and are assigned roles (Manager, Staff, Admin, or Customer). Each role has access to specific functionalities.
  • Customer Use Case 1 (User Registration & Verification): Includes validation of customer details before account activation.
  • Customer Use Case 2 (Search Functionality): Allows users to search transactions based on specific criteria (date, amount).
  • Customer Use Case 3 (Payment Processing): Details the payment process, validation of payment details, notifications on successful payments, and handling of failed payments.
  • Customer Use Case 4 (Transfer History): Customers can view payment transaction history.
  • Customer Use Case 5 (Complaint): A complaint management system with real-time customer assistant through live chat with staff.
  • Admin Use Case 4 (User Registration and Authentication): This use case describes how the Admin manages user accounts: creation, updates, deactivation, and user authentication. Allows for password recovery.
  • Admin Use Case 5 (Managing Users): Managing user accounts (adding, updating, and deactivating users).
  • Admin Use Case 6 (Handling Payment Reminders): The system identifies accounts with due payments, and reminders are generated, sent through notification channels (email, SMS), and their status is tracked.
  • Admin Use Case 7 (Addressing System Issues): This involves troubleshooting system issues by creating tickets to be assigned to assigned members.
  • Manager Use Case 1 (Establishing the default value): The default value for kilowatt is determined after analyzing market trends and regulations for compliance.
  • Manager Use Case 2 (Handling Customer Inquiries raised by staff): The Manager handles escalating customer complaints from the staff.
  • Manager Use Case 3 (Monitoring overdue payments and issuing warnings). Tracking overdue payments and issuing warnings to customers.
  • Manager Use Case 4 (Generating performance reports): The manager generates reports on system performance.
  • Staff Use Case 1 (Customer Complaints): This describes how staff handle customer complaints, either resolving them or escalating them to the Manager.
  • Staff Use Case 2 (Bill Management for Residential Customers). Handling billing processes for residential customers.
  • Staff Use Case 3 (Bill management for commercial customers). Handling billing processes for commercial customers.
  • Staff Use Case 4 (Escalate system issues). Raising a ticket to notify the admin of any system issues.

### Requirements Modeling

  • Class Diagrams/ERD: Shows a large diagram detailing the relationship between different entities; identifies key classes like User, Customer, Manager, Staff, Payment, Bill, Complaint, System and Report. Contains attributes (properties/characteristics) and operations (actions that can be performed on the object).
  • Classes/Entities: Provides a list of classes and their descriptions.

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Software Requirements Specification for Billing System of Electricity PDF

Description

This quiz covers the Software Requirements Specification (SRS) for an electricity billing system project. It includes details on team members, problem statements, project plans, and timelines such as Gantt charts. Test your understanding of the project's framework and objectives.

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