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Questions and Answers
What is the primary role of Arvind a/l Gopalakrishna Thevar in the billing system project?
What is the primary role of Arvind a/l Gopalakrishna Thevar in the billing system project?
Which of the following issues is highlighted in the problem statement regarding the current manual approach to electricity billing?
Which of the following issues is highlighted in the problem statement regarding the current manual approach to electricity billing?
What type of model is used for behavioral and flow modeling in the project, as indicated in the contents?
What type of model is used for behavioral and flow modeling in the project, as indicated in the contents?
Which actor in the system is responsible for managing customer issues as mentioned in the problem statement?
Which actor in the system is responsible for managing customer issues as mentioned in the problem statement?
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What is a primary dependency related to the system's operation mentioned in the document?
What is a primary dependency related to the system's operation mentioned in the document?
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Which of the following actors is responsible for handling administrative tasks in the project?
Which of the following actors is responsible for handling administrative tasks in the project?
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What is the purpose of using sequence diagrams in the requirements modeling section?
What is the purpose of using sequence diagrams in the requirements modeling section?
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What common issue does the billing system aim to resolve for electric companies?
What common issue does the billing system aim to resolve for electric companies?
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What happens if a customer enters invalid payment details during the payment processing?
What happens if a customer enters invalid payment details during the payment processing?
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What criteria can customers use to filter their transaction history?
What criteria can customers use to filter their transaction history?
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What is the function of the Live Chat feature in the complaint process?
What is the function of the Live Chat feature in the complaint process?
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What occurs if a customer does not enter specific search criteria in the search functionality?
What occurs if a customer does not enter specific search criteria in the search functionality?
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What ensures a secure registration process according to the content?
What ensures a secure registration process according to the content?
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After making a payment, what can customers access to keep track of their financial records?
After making a payment, what can customers access to keep track of their financial records?
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What happens after a successful payment is processed?
What happens after a successful payment is processed?
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What is the purpose of the Search Transaction option available to customers?
What is the purpose of the Search Transaction option available to customers?
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What happens if a customer does not make any payments for three months?
What happens if a customer does not make any payments for three months?
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Which role is responsible for escalating system issues in the electricity billing system?
Which role is responsible for escalating system issues in the electricity billing system?
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Which of the following is NOT an assumption made in the system?
Which of the following is NOT an assumption made in the system?
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What occurs when a user submits a valid issue report?
What occurs when a user submits a valid issue report?
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What determines whether the default value for one unit is set in the energy market?
What determines whether the default value for one unit is set in the energy market?
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What functionality does the Payment Processing feature provide to customers?
What functionality does the Payment Processing feature provide to customers?
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What is the first step in the user registration process?
What is the first step in the user registration process?
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What is the first step in monitoring overdue payments?
What is the first step in monitoring overdue payments?
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What happens if a user enters invalid credentials during authentication?
What happens if a user enters invalid credentials during authentication?
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What is one of the responsibilities of the admin in the electricity billing system?
What is one of the responsibilities of the admin in the electricity billing system?
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In the process of adding a new user, what must the admin ensure?
In the process of adding a new user, what must the admin ensure?
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What happens if a technician's first fix attempt for an issue is unsuccessful?
What happens if a technician's first fix attempt for an issue is unsuccessful?
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What must a customer do to have their complaint addressed?
What must a customer do to have their complaint addressed?
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What occurs if the verification code during password recovery does not match?
What occurs if the verification code during password recovery does not match?
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Which action can an admin NOT perform within the electricity billing system?
Which action can an admin NOT perform within the electricity billing system?
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What is the endpoint of the process regarding overdue payments once the warning notice is sent?
What is the endpoint of the process regarding overdue payments once the warning notice is sent?
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How does the system ensure secure and accurate transactions during payment processing?
How does the system ensure secure and accurate transactions during payment processing?
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What aspect of customer inquiries is essential for developing a resolution?
What aspect of customer inquiries is essential for developing a resolution?
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What is a step involved when an admin deactivates a user?
What is a step involved when an admin deactivates a user?
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What happens if an admin decides not to resend unacknowledged payment reminders?
What happens if an admin decides not to resend unacknowledged payment reminders?
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How is a performance report generated?
How is a performance report generated?
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How does the system handle the identification of accounts with due payments?
How does the system handle the identification of accounts with due payments?
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In the process of addressing system issues, what results from the successful application of a solution by a technician?
In the process of addressing system issues, what results from the successful application of a solution by a technician?
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When updating user details, what does the system do after the admin inputs the necessary updates?
When updating user details, what does the system do after the admin inputs the necessary updates?
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What attribute is unique to the Customer class in the given content?
What attribute is unique to the Customer class in the given content?
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Which operation is not performed by a Manager?
Which operation is not performed by a Manager?
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Identify the correct pair of class attributes and operations for the Admin class.
Identify the correct pair of class attributes and operations for the Admin class.
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Which of the following operations is performed by the Payment class?
Which of the following operations is performed by the Payment class?
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What is an operation managed by the Staff class?
What is an operation managed by the Staff class?
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Which attribute is common across the Report and Payment classes?
Which attribute is common across the Report and Payment classes?
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What unique operation does the System class perform?
What unique operation does the System class perform?
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Which of these attributes does the Complaint class possess?
Which of these attributes does the Complaint class possess?
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Identify an operation not associated with the Customer class.
Identify an operation not associated with the Customer class.
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Which class is responsible for managing user accounts?
Which class is responsible for managing user accounts?
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Study Notes
Software Requirements Specification for Billing System of Electricity
- Project Details: The project is for a billing system for electricity.
- Project Version: Version P1
- Team Members: A team of four individuals: Arvind a/l Gopalakrishna Thevar, Afrian Rizki Anugrah, Fika Shafira Triyuniarti, and Dinesh a/l Jayakumar.
- Group Number: 09
- Unique IDs: Each member has a unique ID.
Project Introduction
- Team Members Details: Contains the names of team members.
- Problem Statement: Manual electricity billing is prone to mistakes, delays in notifications, and difficulties in accessing information. Customers face problems with resolving issues like payment defaults.
- Project Plan: The project includes a Gantt chart for the timeline. The activities include Scenario-Based Modeling, UML Diagrams, Activity Diagrams, and Use Case Diagrams.
- Timeline: The project's timeline is shown in a Gantt chart, outlining the anticipated duration.
System Overview
- Description: The system facilitates billing for residential and commercial customers. Basic features for customers include: account creation, logging in, checking account details, making payments, viewing transaction history, and filing complaints. Features for admin include: managing user accounts, sending payment reminders, fixing system problems, and overseeing account registration/logins. Staff handles complaints, manages bills, and reports. The manager sets the default price per kilowatt-hour.
- Actors: The system has four key actors: Customers, Admin, Staff, and Manager.
Scenario-Based Modeling
- Login Process: Describes how users log into the system and are assigned roles (Manager, Staff, Admin, or Customer). Each role has access to specific functionalities.
- Customer Use Case 1 (User Registration & Verification): Includes validation of customer details before account activation.
- Customer Use Case 2 (Search Functionality): Allows users to search transactions based on specific criteria (date, amount).
- Customer Use Case 3 (Payment Processing): Details the payment process, validation of payment details, notifications on successful payments, and handling of failed payments.
- Customer Use Case 4 (Transfer History): Customers can view payment transaction history.
- Customer Use Case 5 (Complaint): A complaint management system with real-time customer assistant through live chat with staff.
- Admin Use Case 4 (User Registration and Authentication): This use case describes how the Admin manages user accounts: creation, updates, deactivation, and user authentication. Allows for password recovery.
- Admin Use Case 5 (Managing Users): Managing user accounts (adding, updating, and deactivating users).
- Admin Use Case 6 (Handling Payment Reminders): The system identifies accounts with due payments, and reminders are generated, sent through notification channels (email, SMS), and their status is tracked.
- Admin Use Case 7 (Addressing System Issues): This involves troubleshooting system issues by creating tickets to be assigned to assigned members.
- Manager Use Case 1 (Establishing the default value): The default value for kilowatt is determined after analyzing market trends and regulations for compliance.
- Manager Use Case 2 (Handling Customer Inquiries raised by staff): The Manager handles escalating customer complaints from the staff.
- Manager Use Case 3 (Monitoring overdue payments and issuing warnings). Tracking overdue payments and issuing warnings to customers.
- Manager Use Case 4 (Generating performance reports): The manager generates reports on system performance.
- Staff Use Case 1 (Customer Complaints): This describes how staff handle customer complaints, either resolving them or escalating them to the Manager.
- Staff Use Case 2 (Bill Management for Residential Customers). Handling billing processes for residential customers.
- Staff Use Case 3 (Bill management for commercial customers). Handling billing processes for commercial customers.
- Staff Use Case 4 (Escalate system issues). Raising a ticket to notify the admin of any system issues.
### Requirements Modeling
- Class Diagrams/ERD: Shows a large diagram detailing the relationship between different entities; identifies key classes like User, Customer, Manager, Staff, Payment, Bill, Complaint, System and Report. Contains attributes (properties/characteristics) and operations (actions that can be performed on the object).
- Classes/Entities: Provides a list of classes and their descriptions.
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Description
This quiz covers the Software Requirements Specification (SRS) for an electricity billing system project. It includes details on team members, problem statements, project plans, and timelines such as Gantt charts. Test your understanding of the project's framework and objectives.
