Soft Skills and Personality Development
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Questions and Answers

What was the conductor's behavior towards the author when he accidentally trampled him with his heavy boots?

  • He was angry and shouted at the author
  • He was genuinely apologetic and polite (correct)
  • He was indifferent and didn't care
  • He was rude and defensive

What is the importance of displaying politeness and courtesy in conversations?

  • It has no impact on the conversation
  • It makes the speaker feel important
  • It makes the listener feel good about us (correct)
  • It makes the listener feel bad about themselves

Why are conversational skills crucial in shaping our personality?

  • They make us better listeners
  • They make us better professionals (correct)
  • They have no impact on our personality
  • They make us more arrogant

What is the outcome of possessing good conversational skills?

<p>A dynamic personality that performs well professionally (B)</p> Signup and view all the answers

What is the author's primary focus in the essay?

<p>The benefits of using polite language in conversations (A)</p> Signup and view all the answers

What is the author's attitude towards the conductor's apology?

<p>He was impressed by the conductor's genuine apology (C)</p> Signup and view all the answers

What is the author's suggestion for making conversations courteous?

<p>Making eye-contact and using polite phrases (B)</p> Signup and view all the answers

What is the outcome of having good conversational skills professionally?

<p>One becomes a better professional (C)</p> Signup and view all the answers

What is the author's main point about conversations?

<p>They are important for making a good impression (C)</p> Signup and view all the answers

What is the author's purpose in sharing the story about the bus conductor?

<p>To demonstrate the impact of polite behavior on others (C)</p> Signup and view all the answers

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