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Soft Skills and Personality Development

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Questions and Answers

What was the conductor's behavior towards the author when he accidentally trampled him with his heavy boots?

He was angry and shouted at the author

He was genuinely apologetic and polite (correct)

He was indifferent and didn't care

He was rude and defensive

What is the importance of displaying politeness and courtesy in conversations?

It has no impact on the conversation

It makes the speaker feel important

It makes the listener feel good about us (correct)

It makes the listener feel bad about themselves

Why are conversational skills crucial in shaping our personality?

They make us better listeners

They make us better professionals (correct)

They have no impact on our personality

They make us more arrogant

What is the outcome of possessing good conversational skills?

A dynamic personality that performs well professionally Signup and view all the answers

What is the author's primary focus in the essay?

The benefits of using polite language in conversations Signup and view all the answers

What is the author's attitude towards the conductor's apology?

He was impressed by the conductor's genuine apology Signup and view all the answers

What is the author's suggestion for making conversations courteous?

Making eye-contact and using polite phrases Signup and view all the answers

What is the outcome of having good conversational skills professionally?

One becomes a better professional Signup and view all the answers

What is the author's main point about conversations?

They are important for making a good impression Signup and view all the answers

What is the author's purpose in sharing the story about the bus conductor?

To demonstrate the impact of polite behavior on others Signup and view all the answers