SKEMA Business School - Leadership Session 7

SKEMA Business School - Leadership: Session 7

• SKEMA Business School is an accredited business school.
• The session on Leadership, Session 7, covers Active Listening and Motivation principles.

Session 6: Active Listening and Motivation

• Covered topics include Paraphrasing, Clarifying, Reflecting, Summarizing, Roadblocks to Good Listening, Tips for Active Listening, the "Feeling Words" technique, the Hamburger Method for giving feedback, an Observer Form, Listening Simulation, and Motivation Theories.

The 4 Basics of Good Active Listening

• Listening for the whole message
• Being non-judgmental
• Being understanding and supportive
• Developing the desire to listen

Paraphrasing

• Restating information using different words to reflect what the speaker said more concisely.
• Expressing meaning using simple words.
• Tests understanding of information heard and communicated.
• Allows the speaker to focus on thoughts and enables the listener to check understanding of the message and perceptions.
• Encourages the speaker to continue speaking.
• Provides examples for demonstration showing the techniques

Clarifying

• Inviting the speaker to explain some aspect of what was said
• Clarifying, in method, asks clarifying questions to ensure understanding
• Gives the speaker opportunity for elaboration, and ensures accurate understanding.
• Demonstrates ways to ask clarifying questions

Reflecting

• Relaying what was said back to the speaker to show understanding of the speaker's feelings and perspective.
• Listening method to demonstrate understanding of what was said.
• Deepens understanding of both the feelings and content.
• Allows speakers to show comprehension and intent to understand message and feelings.

Summarizing

• Identifying, connecting, and integrating key ideas and feelings expressed by the speaker.
• Method used to re-express the essence of what was said
• Important in enabling the listener and speaker to ensure comprehension, and identify what is most important
• Provides examples
• Demonstrating the technique

Tips for Active Listening - DO'S

• Listen more than talk
• Let speakers finish before responding
• Ask open-ended questions
• Remain attentive to what is being said
• Be aware of personal biases
• Manage emotions
• Be attentive to ideas and problem-solving approaches.
• Give verbal and nonverbal messages about listening.

Tips for Active Listening - DONT's

• Act bored or dominating the conversation
• Interrupt
• Jump to conclusions
• Respond with blame or accusatory language
• Become argumentative
• Demonstrate impatience or multitask
• Mentally compose responses with personal biases or expectations.
• Listen with biases or shut out new ideas.

What is the most important part of Active Listening?

• Pacing and mirroring feelings.
• Understand speaker's feelings and emotions.
• Identify feelings and build trust.

What feeling words can you think of in English?

• A list of feelings words presented, demonstrating different intensities & shades of emotion. This was aimed to enhance the speaker's ability to understand emotions better.

Roadblocks to Good Listening

• Diverting: Reassuring, changing the subject to focus on personal agenda
• Evaluating: Threatening, praising, condemning, taking sides
• Interrupting: Interjecting comments, not allowing speakers' pace.

Giving Feedback - Hamburger Method

• Soft: Mentioning positive things
• Sauce: Smooth transition to constructive feedback
• Hard: Constructive feedback
• Offers a structure

Active Listening Simulation

• A method of practicing in groups with roles assigned
• Allows every student to experience what it's like to be a client, observer, and listener.
• Improves listener empathy to communicate better in different situations.

Motivation Theories

• Includes Herzberg's Two-Factor Theory (with video link), Maslow's Hierarchy of Needs (with video), Hawthorne Effect (video), Expectancy Theory (video), and Attribution Theory.(video).