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Questions and Answers
According to the six steps, what is the first step in effective conflict resolution?
According to the six steps, what is the first step in effective conflict resolution?
- Brainstorming potential solutions
- Signing an agreement to resolve the conflict
- Discussing and agreeing on a solution
- Getting everyone to acknowledge the existence of a problem (correct)
Which of the following statements is true about the brainstorming session mentioned in step 2?
Which of the following statements is true about the brainstorming session mentioned in step 2?
- It is a session to generate potential solutions without evaluation (correct)
- It should involve only the key stakeholders in the conflict
- It is a problem-solving session where solutions are evaluated
- It should be conducted after discussing and agreeing on a solution
What is the purpose of step 4 in the conflict resolution process?
What is the purpose of step 4 in the conflict resolution process?
- To discuss and evaluate the potential solutions from the brainstorming session
- To identify the root cause of the conflict
- To sign a formal agreement to resolve the conflict
- To create mutual accountability and buy-in from all parties involved (correct)
According to the six steps, when does the signing of an agreement take place?
According to the six steps, when does the signing of an agreement take place?
Which step in the conflict resolution process emphasizes the importance of involving everyone related to the problem?
Which step in the conflict resolution process emphasizes the importance of involving everyone related to the problem?
What is the purpose of letting ideas settle for a little while after the brainstorming session, as mentioned in step 3?
What is the purpose of letting ideas settle for a little while after the brainstorming session, as mentioned in step 3?
Which of the following is NOT a common example of a 'trade secret' in the workplace?
Which of the following is NOT a common example of a 'trade secret' in the workplace?
What is the MAIN reason why maintaining confidentiality of personal details is important in the workplace?
What is the MAIN reason why maintaining confidentiality of personal details is important in the workplace?
Which of the following is a potential consequence of revealing personal details like annual income or marital status in the workplace?
Which of the following is a potential consequence of revealing personal details like annual income or marital status in the workplace?
What is the main point of the statement 'Conflict can be both good and bad'?
What is the main point of the statement 'Conflict can be both good and bad'?
Which of the following is NOT identified in the text as an important reason for maintaining confidentiality in the workplace?
Which of the following is NOT identified in the text as an important reason for maintaining confidentiality in the workplace?
What is the primary reason that the text suggests limiting the acquisition of confidential client data?
What is the primary reason that the text suggests limiting the acquisition of confidential client data?
Which of the following is an example of confidential management information?
Which of the following is an example of confidential management information?
What is the recommended action to take before disposing of an old computer?
What is the recommended action to take before disposing of an old computer?
Which of the following is NOT considered a type of confidential information according to the text?
Which of the following is NOT considered a type of confidential information according to the text?
What is the key characteristic of "proprietary information" or "trade secrets" according to the text?
What is the key characteristic of "proprietary information" or "trade secrets" according to the text?
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