Six Sigma Control Technique Overview
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Questions and Answers

What is the failure rate of a process operating at Six Sigma?

0.00034%

What is the goal of Six Sigma in terms of defects per million opportunities?

3.4 defects per million opportunities

When was Six Sigma developed?

1980s

In which industries is Six Sigma used to improve customer satisfaction, reduce costs, and increase profits?

<p>Manufacturing, healthcare, finance, and service industries</p> Signup and view all the answers

What is the structured approach used in Six Sigma to improve processes?

<p>DMAIC (Define, Measure, Analyse, Improve, Control)</p> Signup and view all the answers

What is the etymology of 'Six Sigma' based on?

<p>The Greek symbol 'sigma' or 'σ'</p> Signup and view all the answers

What does Six Sigma aim to achieve in terms of defects and errors?

<p>Reduce defects and errors, minimize variation, and increase quality and efficiency</p> Signup and view all the answers

What does one Sigma symbolize in the context of Six Sigma?

<p>A single standard deviation from the mean</p> Signup and view all the answers

How is the defect rate classified if the process has six Sigmas?

<p>As 'extremely low'</p> Signup and view all the answers

What is the primary goal of Six Sigma in terms of delivering goods and services?

<p>Delivering near-perfect goods and services for business transformation for optimal customer satisfaction (CX)</p> Signup and view all the answers

What is the first key principle of Six Sigma?

<p>Focus on the Customer</p> Signup and view all the answers

What is the second key principle of Six Sigma related to?

<p>Measuring the Value Stream and Finding the Problem</p> Signup and view all the answers

What is the goal of the third key principle of Six Sigma?

<p>To eliminate variation and defects by removing non-value-adding activities</p> Signup and view all the answers

What is the aim of the fourth key principle of Six Sigma?

<p>To involve all stakeholders and collaborate for problem-solving</p> Signup and view all the answers

What is the significance of mapping the steps in a given process in Six Sigma?

<p>To determine areas of waste and find the specific problem area</p> Signup and view all the answers

What should be done once the problem is identified in Six Sigma?

<p>Make changes to the process to eliminate variation and defects</p> Signup and view all the answers

What is the failure rate of a process operating at Six Sigma?

<p>0.00034%</p> Signup and view all the answers

What is the structured approach used in Six Sigma to improve processes?

<p>DMAIC (Define, Measure, Analyse, Improve, Control)</p> Signup and view all the answers

What is the etymology of 'Six Sigma' based on?

<p>Statistical measure of how far a process deviates from perfection</p> Signup and view all the answers

In which industries is Six Sigma used to improve customer satisfaction, reduce costs, and increase profits?

<p>Manufacturing, healthcare, finance, and service industries</p> Signup and view all the answers

What does one Sigma symbolize in the context of Six Sigma?

<p>Significant variation in the process</p> Signup and view all the answers

How is the defect rate classified if the process has six Sigmas?

<p>3.4 defects per million opportunities</p> Signup and view all the answers

What is the significance of the Greek symbol 'sigma' in the context of Six Sigma?

<p>It represents a statistical term for measuring process deviation from the process mean or target.</p> Signup and view all the answers

How is the defect rate classified if the process has six Sigmas?

<p>The defect rate is classified as 'extremely low.'</p> Signup and view all the answers

What is the primary goal of the first key principle of Six Sigma?

<p>To bring maximum benefit to the customer by focusing on their needs and demands.</p> Signup and view all the answers

What are the five key principles of Six Sigma based on?

<p>The concept of delivering near-perfect goods and services for business transformation and optimal customer satisfaction.</p> Signup and view all the answers

What is the aim of the fourth key principle of Six Sigma?

<p>To involve all stakeholders and utilize their varied expertise for problem-solving.</p> Signup and view all the answers

What is the significance of mapping the steps in a given process in Six Sigma?

<p>To determine areas of waste and identify the specific problem area to be addressed or transformed.</p> Signup and view all the answers

How does Six Sigma aim to achieve its goals in terms of defect elimination?

<p>By making changes to the process to eliminate variation and remove defects.</p> Signup and view all the answers

What is the significance of involving all stakeholders in Six Sigma processes?

<p>To contribute and collaborate varied expertise for problem-solving.</p> Signup and view all the answers

Why is it important to measure the value stream and find the problem in Six Sigma?

<p>To gather data and discover the specific problem area to be addressed or transformed.</p> Signup and view all the answers

What is the significance of getting rid of non-value-adding activities in Six Sigma?

<p>To streamline functions, achieve quality control, and remove defects.</p> Signup and view all the answers

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