32 Questions
What is the failure rate of a process operating at Six Sigma?
0.00034%
What is the goal of Six Sigma in terms of defects per million opportunities?
3.4 defects per million opportunities
When was Six Sigma developed?
1980s
In which industries is Six Sigma used to improve customer satisfaction, reduce costs, and increase profits?
Manufacturing, healthcare, finance, and service industries
What is the structured approach used in Six Sigma to improve processes?
DMAIC (Define, Measure, Analyse, Improve, Control)
What is the etymology of 'Six Sigma' based on?
The Greek symbol 'sigma' or 'σ'
What does Six Sigma aim to achieve in terms of defects and errors?
Reduce defects and errors, minimize variation, and increase quality and efficiency
What does one Sigma symbolize in the context of Six Sigma?
A single standard deviation from the mean
How is the defect rate classified if the process has six Sigmas?
As 'extremely low'
What is the primary goal of Six Sigma in terms of delivering goods and services?
Delivering near-perfect goods and services for business transformation for optimal customer satisfaction (CX)
What is the first key principle of Six Sigma?
Focus on the Customer
What is the second key principle of Six Sigma related to?
Measuring the Value Stream and Finding the Problem
What is the goal of the third key principle of Six Sigma?
To eliminate variation and defects by removing non-value-adding activities
What is the aim of the fourth key principle of Six Sigma?
To involve all stakeholders and collaborate for problem-solving
What is the significance of mapping the steps in a given process in Six Sigma?
To determine areas of waste and find the specific problem area
What should be done once the problem is identified in Six Sigma?
Make changes to the process to eliminate variation and defects
What is the failure rate of a process operating at Six Sigma?
0.00034%
What is the structured approach used in Six Sigma to improve processes?
DMAIC (Define, Measure, Analyse, Improve, Control)
What is the etymology of 'Six Sigma' based on?
Statistical measure of how far a process deviates from perfection
In which industries is Six Sigma used to improve customer satisfaction, reduce costs, and increase profits?
Manufacturing, healthcare, finance, and service industries
What does one Sigma symbolize in the context of Six Sigma?
Significant variation in the process
How is the defect rate classified if the process has six Sigmas?
3.4 defects per million opportunities
What is the significance of the Greek symbol 'sigma' in the context of Six Sigma?
It represents a statistical term for measuring process deviation from the process mean or target.
How is the defect rate classified if the process has six Sigmas?
The defect rate is classified as 'extremely low.'
What is the primary goal of the first key principle of Six Sigma?
To bring maximum benefit to the customer by focusing on their needs and demands.
What are the five key principles of Six Sigma based on?
The concept of delivering near-perfect goods and services for business transformation and optimal customer satisfaction.
What is the aim of the fourth key principle of Six Sigma?
To involve all stakeholders and utilize their varied expertise for problem-solving.
What is the significance of mapping the steps in a given process in Six Sigma?
To determine areas of waste and identify the specific problem area to be addressed or transformed.
How does Six Sigma aim to achieve its goals in terms of defect elimination?
By making changes to the process to eliminate variation and remove defects.
What is the significance of involving all stakeholders in Six Sigma processes?
To contribute and collaborate varied expertise for problem-solving.
Why is it important to measure the value stream and find the problem in Six Sigma?
To gather data and discover the specific problem area to be addressed or transformed.
What is the significance of getting rid of non-value-adding activities in Six Sigma?
To streamline functions, achieve quality control, and remove defects.
Learn about the concept of Six Sigma and how it measures the deviation of a process from perfection, resulting in a very low failure rate. Explore its origins at Motorola and its widespread adoption by companies across various industries.
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