18 Questions
What does the configuration management system (CMS) include information about?
Incidents, problems, known errors, changes, releases, and other configuration items
What is the primary purpose of the service portfolio management process?
To control how assets are allocated, deployed, and managed to best suit the services delivered
What is the function of the configuration management database (CMDB)?
To store all configuration records throughout their life cycle
Which of the following portfolios is a database used to manage projects that have been chartered by the project management process?
The project portfolio
At which stage of the service life cycle does service portfolio management play an important part?
In every stage of the service life cycle
What is the purpose of the application portfolio in the context of service portfolio management?
To manage the key attributes of all applications throughout their life cycle
What does the service pipeline describe in ITIL service management?
Services that are under consideration or development, but not yet available to customers
Which part of the service portfolio is published to customers to support the sales and delivery of services?
Service catalogue
What is the main purpose of the service catalogue in ITIL service management?
To support sales and service delivery to customers
When must organizations make a decision about retiring a service in the service portfolio?
Following a service review
What does the service portfolio in ITIL include besides services managed by a provider?
Services under consideration or in development
In ITIL, what is the document that lists all services under consideration or development but not yet available to customers called?
Service pipeline
What is the main purpose of service portfolio management?
To provide a mechanism for evaluating how services enable strategy achievement
Why does service portfolio management aim to provide a process for decision-making?
To help in choosing which services to provide based on analysis of returns and risks
How does service portfolio management contribute to aligning service strategy with business objectives?
By maintaining a definitive portfolio of services provided
What is a key function of service portfolio management concerning service life cycle?
To track investment on service through their life cycle
In what way does service portfolio management help balance customer investments in IT?
By maintaining a definitive portfolio of services based on business needs and outcomes
What is the primary focus of service portfolio management in relation to decision-making?
Providing a process for decision-making based on returns on investment and service risks
Test your knowledge on service risks and service portfolio, which includes the complete set of services managed by a service provider, resources engaged throughout the service life cycle, and the service pipeline for future service preparation.
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