Service Risks and Service Portfolio Quiz

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What does the configuration management system (CMS) include information about?

Incidents, problems, known errors, changes, releases, and other configuration items (correct)
Only known errors and changes
Only incidents and problems
Only configuration items and their relationships

What is the primary purpose of the service portfolio management process?

To manage records of all service customers used by a business relationship management process
To manage projects that have been chartered by the project management process
To manage the key attributes of all applications throughout their life cycle
To control how assets are allocated, deployed, and managed to best suit the services delivered (correct)

What is the function of the configuration management database (CMDB)?

To manage the project portfolio and all projects that have been chartered by the project management process
To manage the customer portfolio and all service customers used by a business relationship management process
To manage the application portfolio and all applications throughout their life cycle
To store all configuration records throughout their life cycle (correct)

Which of the following portfolios is a database used to manage projects that have been chartered by the project management process?

The project portfolio (B) Signup and view all the answers

At which stage of the service life cycle does service portfolio management play an important part?

In every stage of the service life cycle (B) Signup and view all the answers

What is the purpose of the application portfolio in the context of service portfolio management?

To manage the key attributes of all applications throughout their life cycle (B) Signup and view all the answers

What does the service pipeline describe in ITIL service management?

Services that are under consideration or development, but not yet available to customers (A) Signup and view all the answers

Which part of the service portfolio is published to customers to support the sales and delivery of services?

Service catalogue (B) Signup and view all the answers

What is the main purpose of the service catalogue in ITIL service management?

To support sales and service delivery to customers (C) Signup and view all the answers

When must organizations make a decision about retiring a service in the service portfolio?

Following a service review (D) Signup and view all the answers

What does the service portfolio in ITIL include besides services managed by a provider?

Services under consideration or in development (B) Signup and view all the answers

In ITIL, what is the document that lists all services under consideration or development but not yet available to customers called?

Service pipeline (D) Signup and view all the answers

What is the main purpose of service portfolio management?

To provide a mechanism for evaluating how services enable strategy achievement (A) Signup and view all the answers

Why does service portfolio management aim to provide a process for decision-making?

To help in choosing which services to provide based on analysis of returns and risks (D) Signup and view all the answers

How does service portfolio management contribute to aligning service strategy with business objectives?

By maintaining a definitive portfolio of services provided (D) Signup and view all the answers

What is a key function of service portfolio management concerning service life cycle?

To track investment on service through their life cycle (D) Signup and view all the answers

In what way does service portfolio management help balance customer investments in IT?

By maintaining a definitive portfolio of services based on business needs and outcomes (D) Signup and view all the answers

What is the primary focus of service portfolio management in relation to decision-making?

Providing a process for decision-making based on returns on investment and service risks (D) Signup and view all the answers