Questions and Answers
What is the definition of service quality?
The customer's perception of how well a service meets their expectations
What is one of the key dimensions of service quality according to the SERVQUAL model?
Responsiveness
Which factor is not typically used to measure service quality?
Price of the service
Which is not a dimension of service quality according to the SERVQUAL model?
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In the context of service quality, what does the 'Tangibles' dimension refer to?
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What does the RATER model measure in relation to service quality?
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