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Service Quality Essentials Quiz

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What is the definition of service quality?

The speed at which a service is delivered to the customer

The cost of providing a service compared to the revenue generated

The number of services offered by a company

The customer's perception of how well a service meets their expectations (correct)

What is one of the key dimensions of service quality according to the SERVQUAL model?

Product variety

Price competitiveness

Responsiveness (correct)

Market share

Which factor is not typically used to measure service quality?

Price of the service (correct)

Customer satisfaction

Employee satisfaction

Service reliability

Which is not a dimension of service quality according to the SERVQUAL model?

Convenience Signup and view all the answers

In the context of service quality, what does the 'Tangibles' dimension refer to?

Physical facilities, equipment, and appearance of personnel Signup and view all the answers

What does the RATER model measure in relation to service quality?

Reliability, Assurance, Tangibles, Empathy, Responsiveness Signup and view all the answers

Service Quality Essentials Quiz

Choose a study mode

Podcast

Questions and Answers

What is the definition of service quality?

What is one of the key dimensions of service quality according to the SERVQUAL model?

Which factor is not typically used to measure service quality?

Which is not a dimension of service quality according to the SERVQUAL model?

In the context of service quality, what does the 'Tangibles' dimension refer to?

What does the RATER model measure in relation to service quality?

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