Customer Service Essentials

hands

recovery

promises

<p>guesswork</p> Signup and view all the answers

<p>make sense</p> Signup and view all the answers

<p>dent</p> Signup and view all the answers

<p>do</p> Signup and view all the answers

<p>information</p> Signup and view all the answers

<p>fix</p> Signup and view all the answers

<p>politely</p> Signup and view all the answers

<p>needs</p> Signup and view all the answers

<p>flexible</p> Signup and view all the answers

<p>ways</p> Signup and view all the answers

<p>reservists</p> Signup and view all the answers

<p>18</p> Signup and view all the answers

<p>Coordinator</p> Signup and view all the answers

<p>command</p> Signup and view all the answers

<p>7773</p> Signup and view all the answers

<p>perpetrator</p> Signup and view all the answers

<p>military</p> Signup and view all the answers

<p>restricted</p> Signup and view all the answers

<p>military</p> Signup and view all the answers

<p>skills</p> Signup and view all the answers

<p>SAPR</p> Signup and view all the answers

<p>deployments</p> Signup and view all the answers

<p>accountability</p> Signup and view all the answers

<p>conversations</p> Signup and view all the answers

<p>parenting</p> Signup and view all the answers

<p>life</p> Signup and view all the answers

<p>500</p> Signup and view all the answers

<p>consultations</p> Signup and view all the answers

<p>licensure</p> Signup and view all the answers

<p>volunteering</p> Signup and view all the answers

<p>employment readiness</p> Signup and view all the answers

<p>interview</p> Signup and view all the answers

<p>employment</p> Signup and view all the answers

<p>jobs</p> Signup and view all the answers

<p>2000</p> Signup and view all the answers

<p>time</p> Signup and view all the answers

<p>altruistic</p> Signup and view all the answers

<p>interviews</p> Signup and view all the answers

<p>requirements</p> Signup and view all the answers

<p>employment</p> Signup and view all the answers

<p>constraints</p> Signup and view all the answers

<p>redundancies</p> Signup and view all the answers

Customers expect promises to be kept, issues resolved quickly, and things to be right the first time.

Providing what was promised, dependably and accurately.

A service approach that focuses on meeting customer needs and expectations.

A service strategy to minimize confusion and effort for the customer.

A single person or channel to address all customer needs within an organization.

Customers want assurance that you will handle their needs competently and reliably.

Customers expect you to follow through on your commitments.

Customers need precise and correct information from you.

Customers appreciate a quick and efficient solution to errors.

Customers value prompt, respectful acknowledgement, and personalized interactions.

Customers prioritize their personal needs and expectations during the service transaction.

Customers want agile and adaptable solutions that address their needs promptly and creatively.

Customers expect service providers to be adaptable and solution-oriented.

This document outlines the policy and procedures for reimbursing military spouses for licensure costs incurred when relocating due to a permanent change of station (PCS).

SECO consultants provide guidance to military spouses on career choices, education, training, job readiness, and career connections.

A platform that connects military spouses with companies offering military spouse-friendly jobs.

MyCAA provides financial assistance to eligible spouses pursuing licensure, certification, or an associate degree.

A resume, essential for job applications, should highlight your skills and abilities. Fleet and Family Support Centers can help craft effective resumes.

The job interview is your chance to sell yourself and learn about the position.

Meet certain criteria and you may be eligible for non-competitive entry into federal employment or preference for DoD civilian positions.

This path offers flexibility to juggle family life and your Sailor's career, setting your own hours and working independently.

The Navy's commitment to supporting families of active and reserve military personnel, aiming to deliver the best services at the right time and place.

The Family Employment Readiness Program, which provides free career planning, job seeking, resume writing, interview preparation, and negotiation assistance to military spouses and family members.

FERP aims to equip military spouses and family members with the skills and knowledge needed to find employment.

Volunteering is a great way to learn new skills, build networks, and gain experience while contributing to the community.

The Department of the Navy reimburses service members up to $2,000 for their spouses' state licensing and certification costs, and business costs.

The reimbursement program encourages spouses to pursue professional opportunities and reduce financial burdens related to licensing and business startup.

The law that expanded the Navy's authority to reimburse service members for spouse licensure and business costs.

The Navy's commitment to providing resources and advocacy for military spouse employment, recognizing their contributions to the military family.

Military children face unique challenges due to frequent moves and parental deployments. Programs like FOCUS World and Sesame Workshop Talk, Listen, Connect address these challenges.

Programs like FOCUS World and Sesame Workshop Talk, Listen, Connect help families cope with deployment and reintegration challenges.

Organizations like FOCUS World and Sesame Workshop offer programs designed to strengthen military families.

Courage to Talk addresses the impact of visible and invisible injuries on service members, their families, and children.

Parenting for Service Members and Veterans is an online course offering tools and advice to improve military parenting skills.

Stress is a normal human response, it's a motivator that helps you accomplish tasks.

Programs like FOCUS World and Sesame Workshop help children understand military life and cope with deployment.

Reporting a sexual assault to authorities, allowing for investigation, potential prosecution, and command intervention to protect the victim.

Active duty military, National Guard under Title 10, military dependents 18+, some DoD civilians and contractors.

Protects the victim, ensures accountability of the perpetrator, and enhances community safety through investigation and potential prosecution.

SAPR VA, SARC, Military/Civilian Law Enforcement, Healthcare Personnel, Chain of Command.

Available to victims with unrestricted reporting, including safety measures and assignment adjustments to separate from the perpetrator.

Victims cannot switch to restricted reporting, may find investigation intrusive, and the assault will be discussed with those needing to know.

Legal orders issued by a military commander to protect a victim from further harm by the perpetrator.

Allows the victim to focus on recovery and healing without facing immediate disciplinary action for unrelated misconduct.