18 Questions
What is the consequence of not using a service offering, according to the text?
The service offering perishes
How does the perishable nature of services contrast with products?
Services are lost if not used, while products can be used perpetually
What concept did Maslow introduce in his work on Motivation and Personality?
Hierarchy of needs
Why is it important to identify and measure organizational needs according to the text?
To effectively measure performance and support the organization's needs
What happens if a lost service offering is not recovered?
It cannot be recovered due to its perishable nature
Why is it crucial for service offerings to accommodate sudden rises in demand?
Due to unexpected events or random variations
What is the main purpose of customisation in Facilities Management?
To align FM provision with the process requirements of an organisation
What is a common challenge faced by facilities managers regarding customised buildings?
Increased repair and replacement costs due to untried design solutions
What is a key consideration for organisations seeking customised FM solutions?
Avoiding a 'vanilla' solution
How does customisation impact future requirements in Facilities Management?
Enables assimilation of future requirements
What is a feature of a customised FM solution as mentioned in the text?
Emphasis on effectiveness
How does customisation in Facilities Management relate to asset specificity?
Asset specificity often calls for a customised approach
In a customised environment with contracts, why does change management become an ongoing concern?
The focus is on future changes rather than the present fixed scenario.
What is the main difference between a consultation relationship and a collaborative relationship in service delivery?
Consultation relationships provide prescriptive solutions, while collaborative relationships amplify the variety of an organization.
What does the focus shift to in a customisation model according to the text?
Future changes rather than the present fixed scenario
What is the primary role of external consultants in a consultation relationship?
To ensure the organization is up to speed with current best practice
How does a collaborative relationship differ from a consultation relationship?
Collaborative relationships are externally oriented while consultation relationships are internally oriented.
What type of solution does a consultation relationship typically provide for a particular project?
Prescriptive solutions tailored to specific demands
Test your knowledge on the perishable nature of services and the importance of accommodating sudden rises in demand. Explore the concept of service offerings in contrast to products.
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