Podcast
Questions and Answers
What is the consequence of not using a service offering, according to the text?
What is the consequence of not using a service offering, according to the text?
- The service offering perishes (correct)
- The service offering becomes tangible
- The service offering becomes more expensive
- The service offering becomes more popular
How does the perishable nature of services contrast with products?
How does the perishable nature of services contrast with products?
- Products are intangible, while services are tangible
- Services are available for use as required, while products have idle times
- Products are more expensive than services
- Services are lost if not used, while products can be used perpetually (correct)
What concept did Maslow introduce in his work on Motivation and Personality?
What concept did Maslow introduce in his work on Motivation and Personality?
- Hierarchy of needs (correct)
- Hierarchy of products
- Hierarchy of services
- Hierarchy of demand
Why is it important to identify and measure organizational needs according to the text?
Why is it important to identify and measure organizational needs according to the text?
What happens if a lost service offering is not recovered?
What happens if a lost service offering is not recovered?
Why is it crucial for service offerings to accommodate sudden rises in demand?
Why is it crucial for service offerings to accommodate sudden rises in demand?
What is the main purpose of customisation in Facilities Management?
What is the main purpose of customisation in Facilities Management?
What is a common challenge faced by facilities managers regarding customised buildings?
What is a common challenge faced by facilities managers regarding customised buildings?
What is a key consideration for organisations seeking customised FM solutions?
What is a key consideration for organisations seeking customised FM solutions?
How does customisation impact future requirements in Facilities Management?
How does customisation impact future requirements in Facilities Management?
What is a feature of a customised FM solution as mentioned in the text?
What is a feature of a customised FM solution as mentioned in the text?
How does customisation in Facilities Management relate to asset specificity?
How does customisation in Facilities Management relate to asset specificity?
In a customised environment with contracts, why does change management become an ongoing concern?
In a customised environment with contracts, why does change management become an ongoing concern?
What is the main difference between a consultation relationship and a collaborative relationship in service delivery?
What is the main difference between a consultation relationship and a collaborative relationship in service delivery?
What does the focus shift to in a customisation model according to the text?
What does the focus shift to in a customisation model according to the text?
What is the primary role of external consultants in a consultation relationship?
What is the primary role of external consultants in a consultation relationship?
How does a collaborative relationship differ from a consultation relationship?
How does a collaborative relationship differ from a consultation relationship?
What type of solution does a consultation relationship typically provide for a particular project?
What type of solution does a consultation relationship typically provide for a particular project?
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