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Questions and Answers
What is the consequence of not using a service offering, according to the text?
How does the perishable nature of services contrast with products?
What concept did Maslow introduce in his work on Motivation and Personality?
Why is it important to identify and measure organizational needs according to the text?
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What happens if a lost service offering is not recovered?
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Why is it crucial for service offerings to accommodate sudden rises in demand?
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What is the main purpose of customisation in Facilities Management?
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What is a common challenge faced by facilities managers regarding customised buildings?
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What is a key consideration for organisations seeking customised FM solutions?
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How does customisation impact future requirements in Facilities Management?
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What is a feature of a customised FM solution as mentioned in the text?
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How does customisation in Facilities Management relate to asset specificity?
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In a customised environment with contracts, why does change management become an ongoing concern?
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What is the main difference between a consultation relationship and a collaborative relationship in service delivery?
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What does the focus shift to in a customisation model according to the text?
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What is the primary role of external consultants in a consultation relationship?
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How does a collaborative relationship differ from a consultation relationship?
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What type of solution does a consultation relationship typically provide for a particular project?
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