Service Perishability Quiz
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Questions and Answers

What is the consequence of not using a service offering, according to the text?

  • The service offering perishes (correct)
  • The service offering becomes tangible
  • The service offering becomes more expensive
  • The service offering becomes more popular

    • How does the perishable nature of services contrast with products?

  • Products are intangible, while services are tangible
  • Services are available for use as required, while products have idle times
  • Products are more expensive than services
  • Services are lost if not used, while products can be used perpetually (correct)

    • What concept did Maslow introduce in his work on Motivation and Personality?

  • Hierarchy of needs (correct)
  • Hierarchy of products
  • Hierarchy of services
  • Hierarchy of demand

    • Why is it important to identify and measure organizational needs according to the text?

    <p>To effectively measure performance and support the organization's needs</p> Signup and view all the answers

    What happens if a lost service offering is not recovered?

    <p>It cannot be recovered due to its perishable nature</p> Signup and view all the answers

    Why is it crucial for service offerings to accommodate sudden rises in demand?

    <p>Due to unexpected events or random variations</p> Signup and view all the answers

    What is the main purpose of customisation in Facilities Management?

    <p>To align FM provision with the process requirements of an organisation</p> Signup and view all the answers

    What is a common challenge faced by facilities managers regarding customised buildings?

    <p>Increased repair and replacement costs due to untried design solutions</p> Signup and view all the answers

    What is a key consideration for organisations seeking customised FM solutions?

    <p>Avoiding a 'vanilla' solution</p> Signup and view all the answers

    How does customisation impact future requirements in Facilities Management?

    <p>Enables assimilation of future requirements</p> Signup and view all the answers

    What is a feature of a customised FM solution as mentioned in the text?

    <p>Emphasis on effectiveness</p> Signup and view all the answers

    How does customisation in Facilities Management relate to asset specificity?

    <p>Asset specificity often calls for a customised approach</p> Signup and view all the answers

    In a customised environment with contracts, why does change management become an ongoing concern?

    <p>The focus is on future changes rather than the present fixed scenario.</p> Signup and view all the answers

    What is the main difference between a consultation relationship and a collaborative relationship in service delivery?

    <p>Consultation relationships provide prescriptive solutions, while collaborative relationships amplify the variety of an organization.</p> Signup and view all the answers

    What does the focus shift to in a customisation model according to the text?

    <p>Future changes rather than the present fixed scenario</p> Signup and view all the answers

    What is the primary role of external consultants in a consultation relationship?

    <p>To ensure the organization is up to speed with current best practice</p> Signup and view all the answers

    How does a collaborative relationship differ from a consultation relationship?

    <p>Collaborative relationships are externally oriented while consultation relationships are internally oriented.</p> Signup and view all the answers

    What type of solution does a consultation relationship typically provide for a particular project?

    <p>Prescriptive solutions tailored to specific demands</p> Signup and view all the answers

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