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Questions and Answers
Which of the following is a key objective of operations management?
Which of the following is a key objective of operations management?
- Understanding guests' needs
- Designing and delivering quality service
- Managing effective and efficient service process
- All of the above (correct)
What is the role of operations management in a business?
What is the role of operations management in a business?
- Understanding guests' needs
- Designing and delivering quality service
- Managing effective and efficient service process
- All of the above (correct)
What is the service concept for a hospitality organization?
What is the service concept for a hospitality organization?
- Developing operations strategy (correct)
- Understanding guests' needs
- Designing and delivering quality service
- Managing effective and efficient service process
What does excellent operations management lead to?
What does excellent operations management lead to?
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What is the strategic service vision framework for a hospitality organization?
What is the strategic service vision framework for a hospitality organization?
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