Service Operations Strategy in Hospitality
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Questions and Answers

Which of the following is a key objective of operations management?

  • Understanding guests' needs
  • Designing and delivering quality service
  • Managing effective and efficient service process
  • All of the above (correct)

    • What is the role of operations management in a business?

  • Understanding guests' needs
  • Designing and delivering quality service
  • Managing effective and efficient service process
  • All of the above (correct)

    • What is the service concept for a hospitality organization?

  • Developing operations strategy (correct)
  • Understanding guests' needs
  • Designing and delivering quality service
  • Managing effective and efficient service process

    • What does excellent operations management lead to?

    <p>Better services and experiences for the customers and staff</p> Signup and view all the answers

    What is the strategic service vision framework for a hospitality organization?

    <p>Formulating a strategic service vision framework</p> Signup and view all the answers

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