Service Management
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Questions and Answers

Which characteristic explains the difference in prices depending on location and quality of services?

  • Intangibility
  • Goods products
  • Heterogeneity (correct)
  • Simultaneous Production and Consumption

    • Which of the following is NOT a reason why we need service management?

  • Service as a business necessity in goods-focused businesses
  • Services dominate worldwide economies
  • Service leads to profits (correct)
  • Professional service needs management tools to face increased competition

    • What does intangibility mean in the context of services?

  • Services dominate worldwide economies
  • Services cannot be seen, touched, tasted, or smelled (correct)
  • Service quality varies from one provider or location to another
  • Service products are consumed at the same time they are being produced

    • What is the characteristic that distinguishes service products from goods products?

    <p>Simultaneous Production and Consumption</p> Signup and view all the answers

    What is the main reason why professional service needs management tools?

    <p>To face increased competition</p> Signup and view all the answers

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