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Questions and Answers
Which characteristic explains the difference in prices depending on location and quality of services?
Which characteristic explains the difference in prices depending on location and quality of services?
- Intangibility
- Goods products
- Heterogeneity (correct)
- Simultaneous Production and Consumption
Which of the following is NOT a reason why we need service management?
Which of the following is NOT a reason why we need service management?
- Service as a business necessity in goods-focused businesses
- Services dominate worldwide economies
- Service leads to profits (correct)
- Professional service needs management tools to face increased competition
What does intangibility mean in the context of services?
What does intangibility mean in the context of services?
- Services dominate worldwide economies
- Services cannot be seen, touched, tasted, or smelled (correct)
- Service quality varies from one provider or location to another
- Service products are consumed at the same time they are being produced
What is the characteristic that distinguishes service products from goods products?
What is the characteristic that distinguishes service products from goods products?
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What is the main reason why professional service needs management tools?
What is the main reason why professional service needs management tools?
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