Service Industry and POS Systems Quiz

<p>They include any app related to food and are used for ordering. (B)</p> Signup and view all the answers

<p>Customer relationship management (B)</p> Signup and view all the answers

<p>They enhance efficiency and improve guest experiences. (D)</p> Signup and view all the answers

<p>Residential Hotels (B)</p> Signup and view all the answers

<p>It includes group sales and guest history functions. (D)</p> Signup and view all the answers

<p>To manage various aspects of hotel operations. (D)</p> Signup and view all the answers

<p>They often provide amenities suitable for vacations. (C)</p> Signup and view all the answers

<p>Casino Hotels (D)</p> Signup and view all the answers

<p>Direct guest recruitment (A)</p> Signup and view all the answers

<p>Boutique Hotels (C)</p> Signup and view all the answers

<p>A windows-based system accredited by BIR. (B)</p> Signup and view all the answers

<p>Optimized for Windows tablets for a seamless customer experience. (D)</p> Signup and view all the answers

<p>To streamline daily management tasks in restaurants. (D)</p> Signup and view all the answers

<p>It is a cloud-based POS intended for iPad and Android tablets. (C)</p> Signup and view all the answers

<p>Airlines, hotels, and restaurants. (C)</p> Signup and view all the answers

<p>Gathering, organizing, and delivering necessary data. (C)</p> Signup and view all the answers

<p>It enables customers to order at the table and pay their bills. (B)</p> Signup and view all the answers

<p>Complex systems for managing food and beverage services. (B)</p> Signup and view all the answers

<p>It allows companies to meet diverse customer needs. (C)</p> Signup and view all the answers

<p>It has an integrated modular system linking hotel functions. (B)</p> Signup and view all the answers

<p>It drives the need for companies to adjust their strategies. (D)</p> Signup and view all the answers

<p>Various sizes of hotel operations. (D)</p> Signup and view all the answers

<p>It enables faster and more effective transactions. (A)</p> Signup and view all the answers

<p>It allows for enhanced efficiency in staff tasks. (A)</p> Signup and view all the answers

<p>A boutique hotel in Paris. (A)</p> Signup and view all the answers

<p>Difficulty in remaining relevant to clients. (A)</p> Signup and view all the answers

<p>To enhance physical environments with digital elements (C)</p> Signup and view all the answers

<p>Contactless technology (C)</p> Signup and view all the answers

<p>To enhance guest experience by providing access to services (D)</p> Signup and view all the answers

<p>Biometric data such as facial recognition (D)</p> Signup and view all the answers

<p>To provide guests with pre-programmed notifications (D)</p> Signup and view all the answers

<p>Wi-Fi connectivity (A)</p> Signup and view all the answers

<p>Contactless check-in and payment options (D)</p> Signup and view all the answers

<p>Web-based room service app (D)</p> Signup and view all the answers

<p>Advance booking systems (A)</p> Signup and view all the answers

<p>To show that they value guest input and enhance service quality (A)</p> Signup and view all the answers

<p>Messaging apps or chatbots (C)</p> Signup and view all the answers

<p>To showcase beautiful photos and engaging stories about their property (C)</p> Signup and view all the answers

<p>They are bookable and up-to-date (B)</p> Signup and view all the answers

Software designed for managing daily tasks in restaurants

System used for processing sales transactions

System that gathers, organizes, and delivers information within a business

Industry dealing with buying, storing, preparing, and selling food and drinks

A windows-based POS system, sold by a BIR-accredited company

Easy-to-use, cost-effective POS system for cafeterias, optimized for Windows tablets

Cloud-based POS for iPad and Android tablets, used by many Filipino restaurants

Allows customers to order and pay at their tables using portable devices

Includes processes, technology, and people to effectively run a service industry, e.g., for a restaurant.

A service allowing customers to order and pay directly, improving efficiency for restaurants.

Broad category of apps used to order food from restaurants & get it delivered.

Storing, retrieving, processing, and transmitting data during transactions.

Hotels that offer only suites, which are larger accommodations with living areas, bedrooms, and sometimes kitchenettes.

Hotels that provide extended-stay accommodations, often with amenities like kitchens and laundry facilities.

Hotels integrated with casinos, offering gaming, entertainment, and dining experiences.

Hotels located in scenic destinations, offering recreational activities and leisure facilities.

Software solutions that streamline hotel operations, managing tasks like reservations, front desk, housekeeping, billing, and reporting.

Property Management Systems (PMS) are designed to enhance guest experiences by managing various aspects of hotel operations, including reservations, front desk operations, housekeeping, billing, and reporting.

A modular system used by hotels for managing tasks like front office operations, group sales, guest history, accounts receivable, and travel agencies.

A flexible system that provides information and feedback to measure financial impact and quality, helping hotels achieve optimal standards.

Technology that blends digital content, like images or videos, with the real world, creating interactive experiences.

Protecting internet-connected systems (computers, networks, data) from cyberattacks, like hacking or data theft.

Using a mobile app to check in to a hotel, often bypassing the front desk.

Enabling interactions without physical touch, like using your phone to pay or open a door.

The ability of computers to understand and process spoken language.

A comprehensive integrated modular system used by hotels, ranging from 50 to 1,000 rooms, linking all aspects of hotel functions.

Widely used in hotels of various sizes, designed to meet the diverse needs of single properties and hotel chains, with tools for daily tasks.

Technological advancements enhance guest experience by improving efficiency and providing personalized services.

Technology allows hotels to process transactions faster and more effectively.

Technology influences customer behavior by changing their expectations and preferences for services.

Companies need to adapt their strategies to stay relevant in response to changing consumer behavior driven by technology.

Hotels need to embrace new technologies to meet diverse customer needs and achieve long-term success.

Technology plays a vital role in shaping the future of the tourism and hospitality sectors by enhancing guest experiences, improving efficiency, and driving innovation.

Guests now expect free Wi-Fi at hotels, it's no longer a luxury perk. Hotels must provide reliable Wi-Fi for a good experience.

A system that allows guests to book rooms directly on a hotel's website, similar to online travel agencies.

Hotels must ensure their website, services, and offerings are accessible and bookable via mobile devices. This caters to today's tech-savvy travelers.

Offering contactless check-in, payment, and communication methods improves safety and caters to those who prefer limited interaction.

Hotels must implement safety and security measures that make both guests and staff feel safe. This includes physical and technological solutions.

Hotels should actively engage with guests by responding to reviews, using social media, and sharing stories about their property and local attractions.

Hotels should use booking systems that integrate with online travel websites and platforms for better efficiency, preventing overbookings.

A web-based app, accessible on computers and mobile devices, allowing guests to order room service easily.