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CHAPTER 6 Some of POS used by the Industry 1. Condor’s CIMS Point-Of-Sale System...

CHAPTER 6 Some of POS used by the Industry 1. Condor’s CIMS Point-Of-Sale System windows-based system - The Service Industry refers to those establishments rendering the company that sells this technology is BIR- services to their clients such as airlines, hotels, restaurants, accredited and others. - The Food and Beverage (F&B) Service Industry is built of 2. Mosaic POS complex systems for buying, storing, preparing, and selling an easy-to-use and cost-effective POS food and beverage. modern, intuitive cafeteria management tool that offers - The total look and feel of this industry depend on its secure data access, accurate counting, claims, and management information systems, the information reports technology used, and other strategies that coordinate optimized for Windows tablets for a seamless everything from scheduling of personnel to customer service. customer experience 3. UTAK POS Restaurant Management Systems - A type of software that has a cloud-based POS for iPad and Android tablets been specifically designed for use within the restaurant industry. Filipino-made Also known as restaurant management software, it is intended to used by over 1,500 partners across the country assist with the tasks associated with the day-to-day management of including the Famous Belgian Waffles, Potato Corner, a restaurant or similar business. The Shawarma Shack, and Hala Kabab Express. Management Information System - it concentrate on the Other Restaurant Technologies and Hardware information requirements of the organization by gathering the necessary data, organizing and categorizing it, and quickly 1. Handheld POS system delivering it in an accessible manner to any relevant department or allows customers to order at the table and pay their individuals. bills. Accept credit, debit, and gift cards on the spot. 3 Components of MIS in the Service Industry 2. Self-order Kiosk 1. Process give guests the power to order and pay by themselves. 2. Technology 3. People 3. Online Food Deliver services that let you order food from restaurants via apps and have it delivered to your home. Point of Sale System (POS) 4. Food Apps - is a device that enables merchants to process payments and a broader category that includes any app related to log transactions. It is essentially a computer-based cash food. register with software capable of tallying up orders, taking payments, etc. - Improves restaurant operations, management, and customer service. CHAPTER 7 - The computerized system tracks sales, financial flow, and food inventories for business owners. It also greatly simplifies business bookkeeping. Information Technology is mainly used for : Storing HOW POS WORK ? Retrieving Processing 1. Order Taking Transmitting Datas 2. Food and Beverage Preparation 3. Inventory Management 4. Reports Generation Common Types of Information Technology : Information and Web Technologies Examples : Web Browser, Websites, Web Servers, Hypertext Markup Language, Cascading Style Sheets, Javascript and other internet-related technologies. Cloud Computing Examples : Dropbox, Gmail, Amazon Web Services, Icloud and many more. Databases Examples : KW Hotel, Harbour Touch POS - 1970s are when the idea of property management systems was The following are hotels' tasks that need careful planning and first introduced to the hotel sector. The hotel sector started to execution : recognize the need for a centralized system to handle bookings, guest data, and invoicing at this time. Handling of reservation - With the help of modernization, the hotel industry started to Checking of guests in and out adapt and utilize MIS or Information Technology to help Assigning of rooms them manage effectively their day to day operations. Managing of room inventory Accommodating the needs of in-house guests Handling accounting and billing Hospitality Industry - is a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, Management information systems (MIS) theme parks, travel agency, tourism, hotels, restaurants, - is the study and application of information systems that nightclubs, and bars. organizations use for data access, management, - Planning for guests stay in the hospitality industry is very and analytics. For MIS to be effective, you must crucial as it involves managing accommodations, aggressive understand and carefully map out business pricing, marketing, and reporting controls. A flexible system processes. with information and feedback is also crucial for optimal - It also represents the approach a company takes to gather standards and financial impact. information used to make business decisions. Hospitality or Lodging Industry can be composed of the MIS can track both FINANCIAL and OPERATIONAL following : information at one point, allows hotel managers to consider the Hotels following : Motels Determine how well they sell rooms Apartels Know the profit from each night Condotels Determine the cost of ancillary services Inns Identify the staff needed to run the company Common hotels classification that, in the complexity of its MIS Applications in the hotel industry can then be summarized services offered, need a hotel management system : below : 1. Airport Hotels Examples : Alicia Apartment, JB Valdez Apartment, OYO 828 Guest Profile Mye Tourism Inn Occupancy Rate Future Projections 2. Commercial Hotels Monitoring Expectations Examples : Pontefino Hotel, Meaco Royal Hotel-Batangas Needs for Communication City, SM Travel Lodge Batangas Guest database 3. Economy Hotels Examples :Zhayas Beach and Cottages, Palawan Uno Hotel, Reasons Why the Hotel Industry Should Use Technology Boracay Breeze Resort 1. It helps in Better Communication. 2. It offers convenience to internal and external customers. 4. Suite/All-Suite Hotels 3. It makes the hotel Reachable. Examples : City Garden Suites Hotel Manila, Prime Asia 4. It helps in operating the hotel effectively and efficiently. Hotel, Shangri-La The Fort Manila 5. Residential Hotels Examples : Makati Diamond Residences, One Pacific Place Property Management Systems (PMS) - are software solutions Serviced Residences, Aruga by Rockwell designed to manage various aspects of hotel operations, enhancing efficiency and guest experiences. Key functions 6. Casino Hotels include reservations, front desk operations, housekeeping, Examples : City of Dreams Manila – Luxury Resort & Casino billing, and reporting. in Metro Manil, Philippines, Solaire Resort, Midas Hotel and Example of PMS : Casino 1. Lodging Touch Property Management System 7. Resort Hotels is a modular system used by hotels to manage front Examples : Hennan Palm Beach Resort, Coco Grave Beach office operations, group sales, guest history, accounts Resort, Dusit Thani Mactan Cebu Resort receivable, travel agencies, and yield management. it allows users to search and retrieve guest information using various fields like name, address, and confirmation numbers. Examples : Hotel Baeacon 2. Paragon AS/400 Front Office System CHAPTER 8 is a flexible system designed to achieve optimal standards by providing information and feedback to measure financial impact and quality. Impact on Consumer Behavior Examples : Large Resort chain, Outrigger Hotels and Successfully adapting to technological changes will Resorts help the tourism and hospitality sectors meet the 3. CLS Software Property diverse needs of customers, ensuring long-term success in a fast-evolving market. supports properties ranging from 50 to 1,000 rooms. it features a comprehensive integrated modular system Impact on Business Strategies and Models linking all aspects of hotel functions, available in both Technology affects how people behave and choose domestic and international version services, which means companies must adjust their Examples : Boutique Hotel in Paris, Hotel Monge strategies to remain relevant. 4. Opera Property Management System Impact on Guest Experience is widely used in hotel operations of various sizes. In conclusion, technological advancements are one of it is designed to meet the diverse requirements of the reasons why guests experience the best from the single properties and hotel chains, providing tools for staff. day-to-day tasks. Examples : Marriott International Impact on Organizational Efficiencies With the new technology, hotels are able to make transactions faster and more effective. Other Hospitality Technologies and Applications 1. Wi-fi Connectivity The tourism and hospitality industry must adapt to these guests no longer see Wi-Fi as a perk when they avail technological advancements to meet the evolving needs of their of the hotel services. This becomes a must-have customers and maintain a competitive edge. already. free wireless connection is the most amenity for hotel- goers. Recommendation 2. Web Booking Engine Offer contactless check-in and payment options; this not only this allows hotel guests to book directly from their improves safety but also caters to guests who prefer minimal website using an application or software. physical interaction Use messaging apps or chatbots to provide quick responses to 3. Mobile Technology guest inquiries. with this technology, hoteliers have to make sure that Use advance booking systems that work with online travel their website content, offerings, and services are websites and reservation platforms by use this system makes bookable. booking easier, prevent overbookings, and provide up-to-date room availability. 4. Safety and Security Technology Ask guests for their opinions and respond to reviews; it shows all hotels must give utmost importance to the safety you value their input and helps improve your service. and security of their guests and staff. Use platforms like Facebook, Instagram, and TikTok to share a similar technology so that all stakeholders would feel beautiful photos, organize service, and tell engaging stories safe and secure in their premises. about your property and local attractions to recruit more guests. 5. Room Service App this is a web-based room service app that is compatible with laptops and mobile devices. CHAPTER 9 in this app, the guests can scan a QR (quick response) code placed on a room's nightstand, or, can type in the Technological trends that are or will become available in the web address their needs and check out the up-to-date industry : menu, hit a few buttons, and then track their service delivery. ▪ Voice Search Technology - enables users to search for information by speaking, eliminating the need for typing. ▪ Voice Controlled and Touch Thermostats - you can change temperature settings and find out the current temperature simply by speaking. ▪ Robots - involves the use of robots to perform tasks traditionally done by humans, often enhancing efficiency and consistency. ▪ Hotel Robots - these are robots specifically designed to assist in various hotel operations, such as guest services, housekeeping, and logistics. ▪ Chatbots - AI-powered programs that simulate human conversation, typically via text or voice, to provide customer service or support. ▪ Virtual Reality (VR) - creates a fully immersive digital environment that users can interact with using special devices like VR headsets. ability to experience elements of a hotel or to see the layout of a restaurant before booking. ▪ Internet of Things (IoT) - describes the network of physical objects—“things”—that are embedded with sensors, software, and other technologies for the purpose of connecting and exchanging data with other devices and systems over the internet. ▪ Contactless Payments - this technology allows customers to make payments without physical contact, often using NFC (Near Field Communication) through mobile wallets or contactless cards. ▪ Big Data - refers to the large volumes of data that businesses collect, which can be analyzed for insights to improve decision-making and personalize services. ▪ Augmented Reality (AR) - overlays digital content onto the real world, enhancing the physical environment with interactive elements. ▪ Cybersecurity - refers to the protection of internet-connected systems, including hardware, software, and data, from cyberattacks. ▪ Mobile Check-In - allows guests to check in to their hotel using a mobile app, often bypassing the front desk entirely. ▪ Contactless - technology enables interactions, transactions, or services without physical contact, often through mobile devices or RFID. ▪ Speech Recognition - enables systems to understand and process spoken language. ▪ Online Booking - refers to the process of reserving a room, table, or service, often facilitated by online platforms. ▪ Smart Room Controls – allow guests to manage various aspects of their room, such as temperature, lighting, and entertainment, using a digital interface. ▪ Automated Text Messages - pre-programmed messages sent automatically to guests, often to confirm bookings, provide updates, or offer assistance. ▪ Automation - in hospitality refers to the use of technology to perform tasks with minimal human intervention, increasing efficiency and consistency. ▪ Guest Apps – mobile applications designed to enhance the guest experience by providing access to services, amenities, and information. ▪ Recognition Technology – includes systems that identify individuals using biometric data, such as facial recognition or fingerprint scanning. ▪ Hotel NFT Marketing Strategy - use of Non-Fungible Tokens (NFTs) in marketing strategies to offer unique digital assets or experiences.