Service and Parts Management Quiz

COPS

• Verifies serial number (SN) ownership, machine status, age, location, and contract status.
• Displays warranty status for equipment.

Service Connect

• Lists supported serial numbers (SNs) and their production dates.
• Provides technical specifications and core components of products.
• Includes manuals and parts books for reference.

Exploris (E-ASL, ASL)

• Allows for part number (PN) identification using keywords for searching.
• Facilitates requests for parts books and related documentation.

ASC Order Case Tracking (Belgium Portal)

• Validates part numbers (PN) and helps in interpreting notes associated with them.
• Used for tracking orders and ensuring accuracy in processing.

HUB (NSC Portal)

• Assists in interpreting availability levels of products and parts.
• Helps in managing inventory and ensuring timely access to required resources.

C4C (Cloud 4 Customer CRM)

• Centralizes customer accounts and contact information.
• Tracks registered products, leads, and business opportunities for sales support.

MyQuest

• Defines different ticket types for service requests and issues.
• Outlines internal procedures, guidelines, and policies for efficient operations.

Business Portal

• A platform for locating applications, products, engineering change bulletins (ECBs), literature, and documentation.
• Serves as a comprehensive resource for operational and product information.

Sales Locator

• Provides internal contacts for sales, service, and parts to streamline communication.
• Enhances the sales process by connecting teams with relevant information.

BOM Extractor

• A tool for setting up and looking up bill of materials (BOM) kits.
• Assists in product assembly and parts inventory management.

IQ2 (CPQ)

• Manages kit breakdowns for customized product configuration.
• Supports the configuration, pricing, and quoting processes for sales teams.