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Questions and Answers
Match the following systems with their primary focus:
COPS = SN verification/ownership and machine status Service Connect = Supported SNs and production date Exploris = PN ID and searching keywords ASC Order Case Tracking = PN validity and notes
Match the following tools with their main functionalities:
HUB (NSC Portal) = Interpreting availability levels C4C (Cloud 4 Customer) CRM = Customer accounts and leads MyQuest = Ticket types and internal policies Business Portal = Finding apps and documentation
Match the following tools with the type of information they handle:
Sales Locator = Internal sales/contact information BOM Extractor = Setup and kit breakdown lookup IQ2 (CPQ) = Kit breakdown COPS = Warranty status and contract status
Match the following tools with their descriptions:
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Match the following systems with their benefits:
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Study Notes
COPS
- Verifies serial number (SN) ownership, machine status, age, location, and contract status.
- Displays warranty status for equipment.
Service Connect
- Lists supported serial numbers (SNs) and their production dates.
- Provides technical specifications and core components of products.
- Includes manuals and parts books for reference.
Exploris (E-ASL, ASL)
- Allows for part number (PN) identification using keywords for searching.
- Facilitates requests for parts books and related documentation.
ASC Order Case Tracking (Belgium Portal)
- Validates part numbers (PN) and helps in interpreting notes associated with them.
- Used for tracking orders and ensuring accuracy in processing.
HUB (NSC Portal)
- Assists in interpreting availability levels of products and parts.
- Helps in managing inventory and ensuring timely access to required resources.
C4C (Cloud 4 Customer CRM)
- Centralizes customer accounts and contact information.
- Tracks registered products, leads, and business opportunities for sales support.
MyQuest
- Defines different ticket types for service requests and issues.
- Outlines internal procedures, guidelines, and policies for efficient operations.
Business Portal
- A platform for locating applications, products, engineering change bulletins (ECBs), literature, and documentation.
- Serves as a comprehensive resource for operational and product information.
Sales Locator
- Provides internal contacts for sales, service, and parts to streamline communication.
- Enhances the sales process by connecting teams with relevant information.
BOM Extractor
- A tool for setting up and looking up bill of materials (BOM) kits.
- Assists in product assembly and parts inventory management.
IQ2 (CPQ)
- Manages kit breakdowns for customized product configuration.
- Supports the configuration, pricing, and quoting processes for sales teams.
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Description
Test your knowledge on service and parts management systems such as COPS, Service Connect, and Exploris. This quiz covers topics like serial number verification, machine status, and interpreting part numbers. Assess your understanding of the tools used for order tracking and customer relationship management.
